Olark Description

Olark Live Chat is an online platform designed to facilitate real-time communication between businesses and their customers directly via their websites. This tool provides an efficient means for engaging with website visitors, integrating seamlessly with customer relationship management (CRM) systems, eCommerce solutions, and Help Desk applications, all of which offer valuable insights into customer behavior. Notable features encompass team management capabilities, automated messaging options, searchable chat transcripts, instant reporting, and additional functionalities. Moreover, Olark Live Chat includes features such as chat monitoring, targeted interactions, and a comprehensive analytics suite to further enhance user experience and business operations. With its range of tools, Olark empowers businesses to foster better customer relationships and improve service efficiency.

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Pricing

Pricing Starts At:
$17.00/month/user
Pricing Information:
Plan start at $17 per user per month. For the annual billed plan, the price is $15 per user.
Free Version:
Yes
Free Trial:
Yes

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Olark
Year Founded:
2009
Headquarters:
United States
Website:
www.olark.com

Media

Olark-Customization

Olark-Customization

Olark-Customization Olark-TranscriptsExampleTextDesktop Olark-FilterForChatsThatMatter
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Online Support

Olark Features and Options

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Olark Lists

Olark User Reviews

Write a Review
  • Name: Ramesh S.
    Job Title: Senior Technical Support
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Real-Time Chat Support

    Edited: Jul 18 2020

    Summary: Olark is great and undoubtedly one of the best live customer support platforms. We had an overall positive experience with it. Olark gives us an instant chat platform to listen to the customer and get their doubt clear.

    Positive: #1- It provides no delay live chat customer support to establish.
    #2- Chat waiting room tells the exact number of Que.
    #3- Help to keep customer data records of supports and doubts.

    Negative: #1- We had an overall great experience with it. Nothing I disliked about it.

    Read More...
  • Name: Shruti K.
    Job Title: SMM Manager
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Efficient live chat platform

    Date: Jul 25 2020

    Summary: Simple software easy to install, configure and understand. Helps in organising datas of the customers. Automatic process saves a lot of time. Secure and reliable software. Also attracts customers visit on our website page. Easily integrates with Google Analytics, Zendesk, Slack, WordPress, Jira, Salesforce etc. User friendly software.

    Positive: Olark helps in boosting our productivity. It provides live chat platform which helps in building strong relationships with our customers. Using live chat we can instantly response to our customers issue which ultimately converts into profit. Allows real time chat process. Very easy to use and customisable software. Stylish chat box. Good interface for sorting and searching anything.

    Negative: Very easy to setup. Customer support are very responsive. Good software. No cons.

    Read More...
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