Nuance Contact Center AI Description

Nuance Contact Center AI provides an intelligent engagement layer for your contact center operations. It helps you deliver superior customer experiences and superior business outcomes on any partner platform. Our award-winning AI for Contact Center solutions will help you ride the innovation wave. It improves conversational customer engagements, agent efficiency, and biometric authentication. You can deploy industry-specific AI solutions based on industry knowledge and insights gained from billions of customer interactions. Protect your investment in customer service applications and keep it safe, no matter where you go on your cloud journey. All your data is portable and there is no need to rewrite. Nuance Contact Center AI provides easy access to cloud-native and cloud-agnostic services based on decades of conversational AI innovation leadership that has proven to deliver remarkable business results.

Nuance Contact Center AI Alternatives
Intradiem Reviews
Intradiem
(90 Ratings)
Intradiem is the only workforce management solution that guarantees results and improves customer service. Our technology acts as an automated manager for the call center, with rules that are triggered in real time by actual center conditions. Our technology powers over 1.2 billion automated tasks annually and has saved our customers more than $160 million over the past two years.
Learn more
Graphlogic GL Platform Reviews
Graphlogic GL Platform
(4 Ratings)
Graphlogic Conversational AI Platform consists of: Robotic Process Automation for Enterprises (RPA), Conversational AI, and Natural Language Understanding technology to create advanced chatbots and voicebots. It also includes Automatic Speech Recognition (ASR), Text-to-Speech solutions (TTS), and Retrieval Augmented Generation pipelines (RAGs) with Large Language Models. Key components: Conversational AI Platform - Natural Language understanding - Retrieval and augmented generation pipeline or RAG pipeline - Speech to Text Engine - Text-to-Speech Engine - Channels connectivity API Builder Visual Flow Builder Pro-active outreach conversations Conversational Analytics - Deploy anywhere (SaaS, Private Cloud, On-Premises). - Single-tenancy / multi-tenancy - Multiple language AI
Learn more
Picovoice Reviews
Picovoice
Picovoice is the developer-first voice AI platform with a mission to accelerate the adoption of voice AI. Acknowledging the limitations of the cloud and lack of transparency, Picovoice differentiates itself by on-device processing, publishing open-source benchmarks and making its technology available to anyone. Picovoice’s offerings, speech-to-text, voice search, wake word, intent and voice activity detection run anywhere from tiny MCUs to web browsers, providing an immersive experience.
Learn more
Convoso Reviews
Convoso
(3 Ratings)
Convoso is the leading innovator of cloud-based omnichannel contact center software. Our call center customers report dramatic increases in contact rates of 300% and more, giving them higher conversions and significantly improved ROI. The Convoso system is designed for call centers with 20 or more seats and scales efficiently to over 1000 seats to meet enterprise-level requirements. With the most accurate flagged DID detecter in the industry, the most advanced AI-predictive dialer, 97% accurate voicemail detection, STIR/SHAKEN compliance, and unlimited customization, we will transform your call center! Try Convoso today with a free DEMO!
Learn more

Integrations

API:
Yes, Nuance Contact Center AI has an API
View Integrations

Reviews

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Company Details

Company:
Nuance Communications
Headquarters:
United States
Website:
www.nuance.com/omni-channel-customer-engagement/contact-center-ai.html

Media

Play Video Nuance Contact Center AI Screenshot 1 Nuance Contact Center AI Screenshot 2
Recommended Products
Deliver secure remote access with OpenVPN. Icon
Deliver secure remote access with OpenVPN.

Trusted by nearly 20,000 customers worldwide, and all major cloud providers.

OpenVPN's products provide scalable, secure remote access — giving complete freedom to your employees to work outside the office while securely accessing SaaS, the internet, and company resources.
Get started — no credit card required.

Product Details

Platforms
SaaS
Type of Training
Documentation
In Person
Videos
Customer Support
Phone Support
Online

Nuance Contact Center AI Features and Options

Artificial Intelligence Software

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Nuance Contact Center AI Lists

Nuance Contact Center AI User Reviews

Write a Review
  • Previous
  • Next