Nickel Reviews

Summary: Nickel has made payment processing simple and efficient. I highly recommend Nickel for anyone looking for a reliable and easy to use payment solution.

Positive: Nickel is an excellent, straight forward payment processing solution. Nickel is easy to use and cost effective.

Negative: The slight time delay for payment, however it is understandable.

Summary: Nickel is a great payment application. I've been working with it for almost a year now. I have nothing but good things to say about it. It's easy to use, it works well, and it's made my job a lot easier. It lets me do the same tasks as I could with a different service, but way more quickly and easily. I have already recommended Nickel to many of my colleagues, and they're just as happy with it as I am. It's a good choice for any user looking for payment software.

Positive: I love Nickel. I had looked at multiple more mainstream competitors, but with the large cost per transaction, none looked totally appealing. Nickel offers 90% of the features with 0% of the high fees. I have since started using them for all of my invoices across multiple companies.

Negative: The only thing I currently wish Nickel had would be features for more types of businesses, such as selling tickets for classes or digital goods. There isn't really a clean way to do that right now, but it's something that could easily be added.

Summary: My clients have been asking about paying me electronically for a while now. I wish I had found Nickel sooner. Their free ACH processing and the ability to pass on credit card charges were the features that hooked me. Their excellent customer service is the icing on the cake.

Positive: Nickel was very helpful from signing up to getting started to execution. My main criteria when selecting a payment processor was reasonable ACH fees and the ability to pass on credit card fees to my clients. Nickel offers free ACH processing and the ability to pass on credit card fees. From sign-up to execution, everything went smoothly and I have not heard a single complaint from my clients.

Negative: I have been using Nickel for around four months now and I have no complaints.

Summary: Great service will recommend to other owners. East to use and fast payments received in my bank account.

Positive: Currently 0% invoicing fees for ACH transmissions. As a photographer, I don't like paying the typical 3% to receive credit card payments. My client's also don't like paying 3% to use a credit card for their payment. Its so easy to create payment links, attach the invoice, and get paid. Money arrives in the bank accounts in just 2 days.

Negative: Cant think of anything. There are no cons that I can think of.

Summary: Overall, I would highly recommend this payment processor over other processors because it's free, easy to use, secure and integrates with QuickBooks. I hope they ALWAYS have a free plan to service all the small businesses out there!

Positive: We love that the most basic features are free and we really don't need to upgrade AT ALL to do what we need to. We love that it's free, it integrates with QuickBooks AND it can replace QuickBooks' payment link with it's only payment link (which helps us reduce the merchant fee down to NOTHING). It's very easy to set up and even easier to use.

Negative: As an accounting firm who has set this us (and maintains this) for a lot of our clients, it's a pain in the butt that we can't adjust the permission levels for the team members we add to our firm Nickel account. I don't want some of my employees seeing what bills we are paying and how much they're for (especially if they're to other independent contractors/subcontractors). Our work around is adding critical team members directly into each client's Nickel account however, that takes away one of the free seats AND that means team members have to have a UNIQUE login to each client's Nickel account because Nickel does not allow your email to be associated with several Nickel accounts. Our workaround, that Nickel support helped us with, is to create a unique email login for each client.

Summary: it is good as a great alternative to the other platform that I was using for years. Support is quick to fix a problem. I didn't even submit a ticket. I just simply replied to an email about how my experience was. It was having many duplicate invoices and even when an invoice was changed within the system, it was producing those. Nickel got it fixed the very next day.

Positive: It is able to sync to the accounting platforms and easy to setup to. The customer support helped quickly resolve a minor problem.

Negative: I wish it can show me a total of the amount and the number of transactions for the invoices that weren't paid when I select them all.
I wish the transfers of funds were quicker. It isn't as fast as Melio. Maybe over time it might.