Alternatives to Nexthink

Site24x7 provides unified cloud monitoring to support IT operations and DevOps within small and large organizations. The solution monitors real users' experiences on websites and apps from both desktop and mobile devices. DevOps teams can monitor and troubleshoot applications and servers, as well as network infrastructure, including private clouds and public clouds, with in-depth monitoring capabilities. Monitoring the end-user experience is done from more 100 locations around the globe and via various wireless carriers.

Uptrends is all about cloud-based website performance that keeps track of performance, uptime, and functionality of your websites and APIs. The 24/7 monitoring service that proactively test your website and monitor multi-step transactions. Let’s face it—the Internet is a fragile thing. Stuff breaks or slows every now and then. Uptrends lets you know when it does and what exactly happened. Feel free to try Uptrends for 30 days with our free trial!

Learn Amp is the complete People Development Hub. Weaving together learning, community, and talent development to power performance. Enabling modern companies to balance people-led and company-led learning, and align individual progression with collective goals. Technology on its own is not a silver bullet. Get software with a service (SwaS) through our expert coaching and advisory services. Our consultative approach has led to a 96% retention rate of happy customers. Speak to us to find out more and join future-thinking organizations like Metro Bank, GAIL's Bakery and Specsavers in consolidating and replacing their tech stack with Learn Amp.

Microsoft Teams and Microsoft Office 365 performance management requires deep insight into the user experience and coordination between IT departments and service providers who each use different tools with different goals. IT teams often have difficulty identifying and solving voice quality and application performance issues. Traditional monitoring tools and user feedback don't give enough insight into the user experience. Martello Vantage DX™ provides IT teams with complete end-to-end visibility into Microsoft 365 user experience. IT teams can quickly detect and fix problems before they affect the user experience. Detect, alert, and anticipate user experience issues. Qualify, prioritize and prioritize IT and third party issues that impact Microsoft Teams and Microsoft Office 365. Maximize Microsoft service productivity in your business lines.

IT performance monitoring does not just focus on monitoring CPU, memory, and network resources. eG Enterprise makes the user experience the center of your IT management and monitoring strategy. eG Enterprise allows you to measure the digital experience of your users and get deep visibility into the performance of the entire application delivery chain -- from code to user experiences to data center to cloud -- all from a single pane. You can also correlate performance across domains to pinpoint the root cause of problems proactively. eG Enterprise's machine learning and analytics capabilities enable IT teams to make smart decisions about right-sizing and optimizing for future growth. The result is happier users, increased productivity, improved IT efficiency, and tangible business ROI. eG Enterprise can be installed on-premise or as a SaaS service. Get a free trial of eG Enterprise today.

Cisco ThousandEyes, a cutting edge network intelligence platform, is designed to give organizations a deep understanding of digital experiences across the Internet, cloud and enterprise networks. ThousandEyes uses advanced monitoring and analytics to help businesses identify, troubleshoot and resolve performance issues affecting critical applications, websites and services. Its comprehensive set of tools provides insights into network performance and application delivery. This allows organizations to ensure seamless connections and optimal user experience. ThousandEyes, widely adopted by Fortune 500 companies, SaaS providers and other IT professionals, is a trusted tool for navigating the complexity of hybrid and multi-cloud environments. It empowers IT teams to manage and optimize digital ecosystems.

RapidSpike interacts digitally with customers just like customers, and monitors real and synthetic customer interactions from outside in order to provide clear insight into how to monitor, improve, and protect their digital experience. RapidSpike Magecart Attack Detection can detect client-side security breaches. Protect your customers' data, avoid massive fines, and protect your business' reputation.

Active or synthetic transaction monitoring (STM), simulates real users accessing cloud services and infrastructure such as Office 365. Monitoring of the user experience is available 24/7. No complicated scripting is required. App performance monitoring via Web UI, client, and API transactions. Full network path performance information is available for correlation and outage detection. Our solution was easy to set up and maintain. CloudReady is compatible with any Windows OS and any workload. We monitor all aspects of Office 365, including Exchange Online, SharePoint Online and Skype for Business. It's not just pings. We do extensive testing of infrastructure and apps with cross-server timings. Yes, upload/download tests! Monitoring and testing of message queues.

Fortinet, a global leader of cybersecurity solutions, is known for its integrated and comprehensive approach to safeguarding digital devices, networks, and applications. Fortinet was founded in 2000 and offers a variety of products and solutions, including firewalls and endpoint protection systems, intrusion prevention and secure access. Fortinet Security Fabric is at the core of the company's offerings. It is a unified platform which seamlessly integrates security tools in order to deliver visibility, automate, and real-time intelligence about threats across the network. Fortinet is trusted by businesses, governments and service providers around the world. It emphasizes innovation, performance and scalability to ensure robust defense against evolving cyber-threats while supporting digital transformation.

1E Platform helps IT teams improve end user experience and tighten security. It also reduces costs. IT Operations can be transformed from a cost center to a strategic enabler. Our platform includes 1E for Visibility, Control, and compliance, 1E Digital Experience Observability, and oneE for Service Desk Automation Solutions. Modern, automated, real time configuration and compliance for all IT estates. ServiceNow helps you reduce resolution times. By collecting, measuring, and then surfacing actionable feedback from end users, you can understand how they feel about their digital environment. You can troubleshoot faster, respond quickly in security incidents and threats, provide a better employee experience, and resolve issues in minutes, instead of hours. Automate common requests, eliminate tickets, and allow service desk agents to concentrate on high-value tasks. You can improve device stability and performance by analyzing software usage to identify what isn't being used.

Service Watch provides Digital Experience Monitoring (DEM), for apps, services, as well as the networks they depend on. IT can have complete visibility and increase employee productivity by combining passive and active monitoring in one holistic solution. You can troubleshoot network performance and detect outages.

Lakeside Software is a leader when it comes to digital experience monitoring. Software that gives IT teams the visibility they need to create and support productive digital workplaces is what we develop. Our technology is used by customers to perform workplace analytics, IT asset optimization and remote work management. SysTrack is a digital experience monitoring product that collects and analyzes data about everything that could impact business productivity and end-user experience. For more information, visit www.lakesidesoftware.com.

The Riverbed Aternity Platform provides AI-powered analytics, self-healing controls, and enables you to get to market quickly with high-quality apps, reduce the cost of IT operations and mitigate the risks of IT transformation. Riverbed Aternity provides AI-enabled insights that are based on real-time end-user experience data and high-fidelity network telemetry. Digital Workplace teams are able to drive continuous service improvements and prevent incidents throughout the enterprise with capabilities such as DXI, Intelligent Service Desk and AI-enabled problem solving. Learn how Aternity helps enterprises achieve full-estate transparency, reduce IT costs, advance sustainable IT, and improve employee and customer satisfaction.

Measure and improve the technology experience of your employees. Make it easy for employees to self-solve problems and engage with IT if extra support is required. Use the data that ServiceNow already has to complement the information collected by your end users through their apps and devices. Digital End-User Experience is built on the Now Platform®, which is a single system for action in the enterprise. Connect your employees to self-service tools that will allow them to quickly diagnose and resolve IT issues. Simplify IT communications. Now Platform®, the cloud-based application platform that all ServiceNow products are built on, is the only one. Automate, simplify and connect work across your enterprise to move forward.

Distributed testing of app performance can be crucial to evaluate the impact of new-age technologies such as edge clouds, 5G, and CDNs. This is vital to improve user experience. Our platform was purpose-built to provide a distributed digital measurement infrastructure that can be used by wireline and wireless networks, cloud providers, CDNs, and CDNs. Poorly performing apps can lead to significant revenue and engagement drops. Pre-launch testing is essential, as well as continuous, experience-focused monitoring. Our platform offers non-intrusive automated functional tests and user experience monitoring to ensure bug-free apps and a better user experience. Enterprises are moving to cloud-based SaaS apps and adapting to remote work. This presents a new challenge in ensuring seamless connectivity and app performance for all employees. You can simulately monitor the app experience in different cities without any SDK integrations or code changes.

Only remote access solution that uses patented technologies to stabilize and enhance the network. Designed specifically for mobile workers and remote workers. Secure remote access is now possible in a smarter way. This protects users from potentially dangerous content and secures enterprise resources from unapproved access. Real-time dashboards provide deep insight into remote workers. Assess employee satisfaction, identify issues and take action to improve it. Your workforce is increasingly distributed and relying on the internet to do their work from anywhere. Security solutions must reflect today's new reality. They must offer zero trust at the edge and still meet the needs of today. You can get the best VPN and ZTNA on one platform. You can deploy it in any way you like, regardless of what OS or device mix you use.

A digital experience management solution that integrates with Prisma SAE, including GlobalProtect and Prisma Access, allows you to optimize user experiences without having to install additional software or hardware. IT Teams must quickly identify and resolve issues throughout the service delivery chain, regardless of whether they are supporting employees at home or in the office. You can find the answer to any performance question for any user with ADEM, which is included with SASE. You can use the most comprehensive experience insights to pinpoint critical incidents and root causes. You have all the visibility you need to manage experience with correlated performance metrics across all endpoints and networks.

Goliath Performance Monitor is embedded intelligence and automation that enables IT professionals anticipate, troubleshoot and document end-user experience problems regardless of where they are located. It focuses on three main areas that are most likely to result in support tickets being opened: initiating a logon and the logon process. It also tracks in-session performance. Our technology is designed so that you are alerted to issues in end-user experience before they occur and, if they do, give you the data you need to quickly resolve them. Provide objective evidence in the form reports and historical metrics to support your decision to take corrective actions to prevent future problems. Goliath Performance Monitor gives you the most complete performance data to help you troubleshoot VDI environments. Administrators and support teams can now quickly identify the problem areas in the delivery infrastructure.

Analyze, optimize and monitor the digital employee experience from VDI, applications, to physical endpoints. ControlUp Edge DX gives IT teams visibility and control over employees' endpoint devices. This allows them to collect any device metric that can be used to troubleshoot or remediate any digital experience issues. ControlUp Insights stores up to one year's worth of EUC environment data. This allows your team to see trends and provide a better digital experience for the future. ControlUp Scoutbees acts as an early warning system to detect problems with enterprise resources. It allows you to quickly identify problems and address them before they impact user productivity. You can also use it to power your work from anywhere.

Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint's Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high-fidelity data, and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide observability into anything that impacts customers, workforce, networks, website performance, applications, and APIs.

This is the fastest, easiest, most accurate way to see how your team interacts with their digital workplace. DEX Insight's app usage analytics will show you where your employees are spending their time. This will help you understand which tools are driving the most value to your business. To support data-driven decisions about your tech stack, collect sentiment from employees while they use any licensed or internal software application. Install DEX Insight on the background of your employees' devices and browsers in a matter of minutes. Soon, you will be able to see the sentiment, usage and return on any tool in your company's tech stack. Software is essential for our work. Most digital transformation efforts lead to bloated tech budgets that are full of waste and frustrated employees who have too many tools. We want to improve the relationships between teams and their technology in order to create a happier, more productive workforce.

Real-time monitoring is a great way to measure user experience. Our digital experience monitoring solution is powered by AIOps and predictive workplace analytics. Enterprises around the world are experiencing a paradigm change in employee expectations of a modern workplace. The "millennial" workforce is characterized by its value for flexibility, diversity, privacy, and other factors. To improve workplace productivity organizations must face a new set of challenges. One of the challenges is dealing with the large amounts of End User Computing data generated by enterprise endpoint devices. This data can be used by organizations with the help of workplace analytics to improve worker productivity, and reduce unintentional setbacks. HCLTech WorkBlaze monitors EUC data in real-time through its workplace analytics engine to provide actionable insights.

appNeura products offer actionable insights into the QoS and performance of apps in real-time to enterprises. These insights enable Developers, It/Ops managers and Product owners to immediately take corrective actions to improve app performance and scaleability. Gartner's Innovation Insight for Digital Experience Monitor issued cautionary advice. IT leaders who do not invest in DEM' run the danger of becoming irrelevant as their skills and tools fail to keep pace with an ever-increasing operation complexity and the increasing demand for dynamic, proactive, and personal services. Enhanced visibility into under-utilized or overworked workers. Employee ownership and transparency is increased. Remote workers can be used effectively without having to access any private data.

Workspace ONE is an intelligent digital workspace platform that allows you to securely deliver and manage apps on any device. Workspace ONE combines access control, multi-platform endpoint and application management into a single platform. It is available either as a cloud-based service or for on-premises deployment. Enterprises can maximize employee engagement and productivity with a personalized user experience and access to any app, on any device. Adopt a cloud-native, single solution for endpoint management - any device or use case. Eliminate silos, manage all device types and apps faster with fewer solutions and greater capabilities. Secure devices, users and data using conditional access, automated patches and configuration policies.

Manage employee experience from beginning to end. Access all your cloud-based software, tools, and content quickly. Real-time analytics allows you to track ROI and engagement. You can get started quickly without any design or tech expertise. With the most intuitive platform for employee experience on the market, you can attract, engage and retain talent. It's the digital employee experience reimagined. Your workplace is changing, and so are your employees' needs. Real-time analytics will help you maximize ROI on your work-based software, and streamline existing investments. Create a lasting impression on talent with personalized content that is easy to access. Legacy intranets can be slow, clunky and boring. These outdated solutions no longer serve their purpose. These outdated solutions are often the cause of low employee engagement and high turnover. HulerHub is a modern alternative. A platform for employee experience that enhances the employment journey through personalized digital experiences.

• Simplified access: Centralised access to all apps, documents, and information you need. Easily connect legacy systems with the cloud, and increase user productivity, regardless of time or location. With a range of tools such as Citrix, ClientlessRDP, Azure Virtual Desktop, Fileserver, VMware, and Liquit, we offer flexibility and efficiency without compromising security. • Simplified communication: Benefit from various functionalities, such as The Hub, SharePoint and Viva Engage integrations, an Address Book Centre, and other intranet functionalities. This wide range of possibilities strengthens the bond between employees and promotes effective information sharing and collaboration. • Simplified workflows: Streamline processes by providing approvals and updates in a single overview. Utilise the Smart Global Search feature for efficient searches, and leverage Open API's to seamlessly connect all your apps to a unified interface, enhancing productivity and connectivity. We connect with TOPdesk, OpenIMS, Egnyte, and many other integrations to simplify information flows, and increase employee efficiency.

The term "Workplace" has been replaced by a digital world where employees can work for a set number of hours on enterprise data and tools. The connected world of today has allowed employees and organizations to share their knowledge outside of a set framework. Modern workplaces are going through a silent transformation. The traditional device-centric management model meant that employee productivity and work were limited to the PC. This led to a "locked-down" management model. Pivot Technology Services developed a Workplace Experience Transformation Framework to help organizations create and sustain a user-centric environment. Pivot assists organizations in transitioning from a device-centric support paradigm to one that is user-centric through personalized services, data analytics, and other means.

End-user issues can slow down productivity and cause bottlenecks. Knoa UEM increases productivity by reducing errors by up to 50%. Software inefficiency and software usage cost businesses billions of dollar and hundreds of millions of hours lost. Knoa UEM can help you recover lost hours by eliminating 90% user issues. Knoa UEM investment can lead to up to 70% fewer support call, reduced support response time, and lower training costs. Accelerate business operations, drive innovation and reduce technology risk. Find security and compliance vulnerabilities. Learn how to identify the best processes for RPA in your current operations and where user analytics should take place. Ensure employee engagement and adoption during the entire process of migrating to cloud-based applications. To support digital transformation strategies, monitor how tasks are performed through enterprise applications.

FortiMonitor modernizes the network monitoring process to provide end-to-end visibility of the overall user experience. FortiMonitor is a comprehensive, SaaS-based digital experience monitoring (DEM) platform that helps organizations modernize their performance-monitoring tools. It provides visibility into the endpoint application's performance and digital experience no matter where the user is located or where the application resides. FortiMonitor provides NetOps teams end-to-end monitoring of network and application performance, which helps improve the digital experience for customers and employees. SD-WAN underlay monitors enable DEM insights for all active SD-WAN members by surfacing metrics at the user level on application reachability. Metrics are provided per underlay, including SSL resolution time and DNS resolution time as well as time to first byte, time last byte, and RTT.

Infovista Ativa™, a suite of cloud-native apps for automated assurance of advanced and cloudified networks. Ativa's applications can be deployed separately or together to provide end-to-end automated assurance from a single pane. Automated Ops by Ativa™, reduces time and effort in network and service operations by unlocking automation use cases such as 5G slicing assurance, automated anomaly detection and troubleshooting, enhancing data experience, assuring seamless VoNR services, API-based data monetization, IoT networks assurance, and more . It automates workflows and analytics and uses advanced AI and ML algorithms in combination with network configuration tools and open APIs to provide accurate analytics and predictions, avoiding the need for configuration and active validation.

Add an experience layer to your digital workplace with Workgrid. Pull notifications, communications, and tasks from core systems into one unified experience accessible via mobile or desktop apps, or through a toolbar layered onto your intranet. Make it easier for employees to access timely, contextual information, and help them focus their attention on what really matters. Automate tasks and workflows, integrate with enterprise systems, and improve the digital employee experience with features like chatbot, microapps, and integrations. Create a digital workplace that is accessible wherever your team works, whether it is in an office, remotely, or a little bit of both. Learn more about how Workgrid can enhance your digital employee experience, request a demo today!

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Monitor all your WAN Circuits with lightning speed. We have hundreds PoPs located around the world. LinkEye, a cloud-based WAN observability platform and AIOps, is designed to enhance network operation by providing real-time tracking, automated troubleshooting and comprehensive analytics. It allows organizations to monitor WAN circuits at high speed using a global network of Points of Presence to ensure comprehensive coverage. LinkEye’s Digital Experience Monitoring detects issues before end-users are affected, ensuring optimal performance. LinkEye Copilot can automate your troubleshooting, reducing the FRT from 30 minutes to 30 seconds. DeX- Digital Experience Monitor allows you to detect problems proactively before users. A bad last mile fiber can cause WANs to flap, resulting in a poor user experience. LinkEye helps to catch and resolve these issues proactively.

MODA is a Microsoft Teams application that allows you to create personalized and collaborative dashboards. Create workspaces in just two clicks, tailored to the needs of each of your collaborators with MODA's widget catalog. Engage your frontline workers and strengthen the communication with MODA's unique mobile experience. Have a clear overview of the entire Microsoft 365 environment without leaving Microsoft Teams. Get the most out of your Digital Workplace by centralizing your business tools, communication and resources. Enhance your employee experience in Teams with MODA today.

Login VSI helps organizations proactively manage the performance, capacity and cost of their virtual desktops and applications - traditional, hybrid, or in the cloud. Login Enterprise platform is 100% agentless and can be used in all major VDI and DaaS environments, including Citrix Virtual Apps and Desktops, VMware Horizon, and Microsoft Azure Virtual Desktop (AVD). With 360° proactive visibility, IT teams can plan and maintain successful digital workplaces with less cost and fewer disruptions.  

We specialize in businesses between 5,000 and 500,000 employees and provide insights on how to improve internal communication and collaborate. SWOOP Analytics provides employees and leaders with the personal and enterprise data they need to succeed in the digital workplace. We analyze content and relationships within Microsoft 365, Microsoft Teams, Viva Engage, SharePoint intranet and Workplace by Meta to provide organizations with behavioral and collaboration insights. We help you adapt your behaviors to achieve better business outcomes, and make informed decisions regarding collaboration effectiveness. Our solutions are tailored for businesses with between 5,000 and 500,000 employees. We improve internal communications by measuring impact, engagement, and reach. We improve internal communication by measuring online collaboration habits, and team collaboration. Identifying the type of team that you are working with will help you drive faster adoption.

By actively gathering feedback from end users, you can cut through the noise to focus on what really matters. The data you need for making the best decisions comes from the unbiased feedback of thousands of users. ML-powered analytics identify the most important end user concerns, so you can focus your efforts on delivering maximum value. AI summarizes verbatim feedback so that every member of your staff has the evidence needed. IT user experience is measured using a standard and objective metric. Comprehensive view of IT services. Evidence to support or refute assumptions. Instantaneous view of where you can invest to maximize your return. Clear breakdown by location, service, and business unit. Data to help you build your business case, and to inform vendor negotiations. Each leader has detailed data for their area. The team will trust objective and actionable data. Predictive insights to help you stay ahead of potential problems.

Spend more time creating great software than fighting it. Raygun, a cloud-based platform, provides error, crash and performance monitoring for web and mobile apps. Raygun's powerful suite allows teams to have complete visibility into issues their users face, and can provide code-level details into the root causes. Raygun's products cover three main areas: APM, Crash Reporting and Real User Monitoring. They are all fully integrated to each other to provide powerful insights unlike anything your team has ever experienced. Raygun allows you to see how your users actually use your software. You can quickly detect, diagnose, and fix performance issues faster.

Ekara is a unique all-in-one application monitoring solution. Ekara is fully hybrid and can monitor all applications (web, mobile business, thick-clients, Citrix voice, etc.). Ekara can monitor any and all applications (web, mobile, business, thick-clients and Citrix), to improve their availability and performance in your environment (intranet or internet). Its unifying interface and compatibility to all types of technology make it a valuable tool for your business and digital team. Ekara is disruptive technology. It's a single product that combines all the features of real-user monitoring with synthetic monitoring. It covers all intranet and internet environments. All this in one product! Ekara is a powerful tool which can monitor all your applications from desktops or laptops, as well as from real smartphones (Android or iOS). It can monitor all existing applications, including web, business apps and Citrix.

The world's most important organizations are empowered to manage and protect mission-critical networks. Our data model is able to collect new, ad-hoc information on the fly in seconds. This allows customers, partners, and Tanium to quickly build capabilities on this extensible platform. Our unique architecture collects and distributes data to millions in seconds with no infrastructure. Allow decision-making right where data is generated: at the endpoint. Our agent uses minimal endpoint resources and bandwidth, while fitting on the firmware for the smallest chips. Tanium can expand your capabilities without expanding its footprint. Our platform is best demonstrated in action. This is how we have found customers can understand what we do. Tanium's CEO and co-founder Orion Hindawi will lead you through a keyboard tour to demonstrate the power of Tanium. Instantly track down every IT asset that you own.

Centreon is a global provider for business-aware IT monitoring to ensure high performance and continuous operations. The company's AIOps-ready platform, which is holistic and ready for use in today's complex hybrid cloud infrastructures, is designed to meet the needs of these distributed clouds. Centreon monitors all aspects of the IT Infrastructure, from Cloud-to Edge for a clear and comprehensive view. Centreon eliminates blind spots by monitoring all equipment, middleware, and applications that are part modern IT workflows. This includes legacy assets on-premise, private and public clouds, and all the way to edge of the network where smart devices and customers come together to create business value. Centreon is always up-to-date and can support even the most dynamic environments. It has auto-discovery capabilities that allow it to keep track of Software Defined Network (SDN), AWS or Azure cloud assets and Wi-Fi access points, as well as any other component of today’s agile IT infrastructure.

MIVU’s network monitoring services offer real-time statistics for performance issues, resulting in a comprehensive and continuous operation and reliability of your networks. MIVU's network monitoring services provide real-time statistical data for performance issues that result in comprehensive and continuous functioning and reliability of your network. It also increases the reliability of the system because most problems can be solved in advance. MIVU's monitoring tools help organizations to control potential performance bottlenecks in order to maintain continuous and efficient business process.

OpenText™, Operations Bridge, is enterprise performance and event management software. It accelerates your move to AIOps full stack across multicloud and on premises environments with automated discovery, monitoring and remediation. A SaaS platform consolidates data from across your toolkits, pinpoints service delays, and identifies solutions to help you adopt AIOps faster. Discover services and dependent resources dynamically in the cloud and on-premises, gaining complete IT visibility and solving problems faster. Choose the deployment method that best fits your organization's needs, whether it is speed and flexibility or total control.

Without understanding your customers, how can you better serve them than your competitors? The world's most trusted and reliable behavioral analytics engine helps businesses create a digital footprint that engages customers and keeps them coming back. Experience Analytics (Tealeaf), an AI-powered behavioral analysis product, helps marketers and app owners create a digital environment that customers love. Analyze customer behavior and optimize your digital channels by visualizing web and mobile interactions.Leverage AI to solve abandonment. AI-powered anomaly detection saves time and alerts you to customer problems in your digital world. You can capitalize on opportunities and quickly correct any errors. Experience Analytics (Tealeaf), which identifies abnormal performance, both good and bad, will immediately tell you along with the "why", (top contributing factors to spikes or dips).

The Cyara CX Assurance Platform, which has won numerous awards, helps companies improve customer experience development and quality across all digital channels and voice channels. It also ensures customer journeys are seamless. The Cyara Platform supports all phases of software development for customer experience. This includes design, functional and regression testing, load testing, production monitoring, and user acceptance testing. We test from the customer’s perspective to ensure that you can identify issues that could impact the customer experience across the entire technology stack.

Award-winning monitoring and reporting software. The simplicity you desire, the monitoring and analytics that you require. Enow offers real-time monitoring and reporting for your on-premise environment. You have complete control over server application-specific elements and can see them in detail. Enow provides simple dashboards that allow you to monitor and generate detailed reports for analysis for businesses operating in a hybrid or fully-cloud-enabled environment. Enow uses synthetic transactions to provide a simple and efficient way for you to ensure that your end-user experience with Exchange on premises (Autodiscover. EWS. MAPI), ADFS. Office 365. and Exchange Online. Our software automatically tests core functions that are important to your users. You can identify issues before they cause outages. More than 700 reports are available to help you understand usage patterns, and plan for the future.

Yottaa eCommerce Optimization platform helps 1,500+ eCommerce websites, including Brooklinen, Ashley Furniture, Brooklinen, and The Company Store, have faster websites, higher conversion rates, and better shopping experiences. Yottaa's technology gives home furnishing and improvement companies the ability to analyze, optimize and control the performance of any 3rd party technologies, high resolution images, and other dynamic content on any page, browser, or device. Yottaa allows home furnishing and remodeling brands to increase site performance by up to 60% and increase conversion by up to 20%. Boll & Branch, a luxury bedding retailer, sells its products in select retail outlets like Nordstrom, but most of its sales are done online.

Workelevate, a DEX platform, provides end users with support for IT, Field Ops and HR related issues to enhance employee experience. It automates and delivers responses for IT Support questions with the help of Self-Servicing Conversational AI chatbot, Self-healing agent and a fully equipped admin console. Our DEX platform can integrate with ITSMs such as Service Now, BMC and Zoho Desk, Symphony Summit, and custom ITSMs. We can also integrate HRMS like Darwin Box, Ramco SAP Success Factors People Strong, and more. Our conversational chatbot is compatible with Google Workspace and Microsoft Teams. It also integrates seamlessly with Slack, WhatsApp, WhatsApp Messenger, and other leading browsers. We can customize our service for enterprise businesses who need onsite support. This includes Conversational AI, remote support, and onsite assistance. We recommend that smaller businesses take advantage of our 25+ years' experience and expertise in managing end-users.

You don't need to speak to the users in order to understand what they experienced (replays, behavior insights, etc.). End-2-end Transaction Insights (business, technology, etc). Poor user experience can be caused by issues with the interface design or technology. Germain UX identifies the root-cause and use cases of issues, down to user clicks and scenarios and technology (network requests, code, sql etc.). Ineffective business operations can be caused by a lack of training, poor organizational structure, and attrition. Germain UX identifies the main gaps and their root cause, in real-time, 24x7. Low conversion rates can be caused by a number of factors, including a crowded call center, a lack of expertise and difficulty finding information on a site. Germain UX can help identify actionable insights. A poor customer experience can be caused by a number of factors, including a product or service that is ineffective, lacked support, and difficult to find online material. Germain UX identifies these insights in real-time and 24x7.

Rigor Digital Experience Monitor combines the power and intelligence of synthetic monitoring with an optimization engine to help you identify, fix, and prevent website performance issues and user experience problems.