Newbridge Description

Newbridge offers a UCaaS cloud-based contact center platform technology solution. This includes Omnichannel, IVR and Social Media. Newbridge is the industry's leading contact center platform, offering innovation, customization, affordability, and a wide range of services. We work with industry partners and experts to optimize, support, and design the people and processes using state-of the-art SaaS technology. We rely on our trusted partners for other technology needs such as infrastructure, IT support, MSP requirements and cabling.

Integrations

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Company Details

Company:
Newbridge Business Solutions
Year Founded:
2003
Headquarters:
United States
Website:
newbridgebusinesssolutions.com

Media

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Product Details

Platforms
SaaS
Type of Training
Documentation
Customer Support
Phone Support
Online

Newbridge Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Unified Communications Software

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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