Modento Reviews

Summary: They are more concerned about money than they are about meeting the needs of their customers. We showed them clearly how their communication with us made it look like it was a month to month service but now that we are hooked they don't care that they mislead and have not provided key services that they promised.

Positive: We liked the patient medical history forms and we liked their promise to offer the same services as flex which turned out to be untrue. And after a few weeks of use we disliked it but the company won’t let us out of the contract they misrepresented. Flex let us go easy and now we are going back to them.

Negative: Their sly sales tactics that roped us into a 12 month contract. You have no chance to know whether you like their services or not before you're locked into a year.

Summary: Overall, the experience has been amazing with Modento, Simple user interface and the price of the application is also very competitive.

Positive: You get a ton of features with Modento which makes your work a lot easier.
Features like preparation of treatment plan, voicemails, notification, and ease of interacting with the patients.
On top of everything, you get amazing customer support.

Negative: I haven't come across any con till now, everything about Modento is just amazing.

Summary: Very responsive service team, any time we have even a minor issue, they address it in a timely manner. Friendly. Excellent platform.

Positive: Contactless, everything can go to the patient's smart phone. Easy to communicate with patient's through the dashboard.

Negative: Still have a slight hiccup with patient photos not automatically saving to patient profile. Have to do it manually.

Summary: Wish I have learned about this product sooner. Everybody in the office enjoy the ease of putting out patient communication. Essential tool during this Covid pandemic.

Positive: The ease of communicating with patient, be it appointment reminders, bulk/mass emails (with parameters) especial occasion greeting messages (which my patients appreciate)availability of the most needed forms and you can add specific forms our offices uses.

Negative: Not being able to see medical alerts like in Eaglesoft medical history form

Summary: Overall it's a really great system and has made our communication with patients more efficient and timely.

Positive: Easy access to Modento when we need help.
User friendly.
Accessible outside of the office.
Text/voicemail drops.

Negative: Too many clicks to prepare a treatment plan/patient paperwork.

Summary: I'm loving it so far. Seeing schedules and being able to send messages through my phone has been a game changer. The digital forms hand been really nice to move us to a more paperless office.

Positive: Modento has been great so far. Coming from Lighthouse 360, I love the chat features, ease of sending forms, iPads for checking in, and especially being able to do so much from my phone.I've seeing the schedule and having access to patient phone numbers so I can easily send messages from home.

Negative: Setting up and customizing forms was a little confusing and not quite as customizable as I would have liked, but they're very good still.

Summary: My overall experience with the software as well as customer service has been nothing short of great.

Positive: We love everything about this program in itself but what we really love is the customer service. In an industry where customer service is severely lacking, Modento has it figured out. They also roll out upgrades each month and are open to any and all enhancement requests you make.

Negative: Nothing. It's been wonderful. I have nothing negative to say. Give it a try, you're going to love it.

Summary: This program has so much to offer and we still have not used all components of it. It is smart, easy to use, and works well with Eaglesoft!

Positive: This system is easy to use for both patients and office use. The customer service is some of the best we have ever seen. Customization of forms, verbiage, and design is the best we have seen after trying 4 systems over the years!

Negative: I do wish we could have forms sent to multiple numbers at once for whichever parent comes versus having to change the primary cell phone each time a different parent comes. If the system was in tune enough to recognize when the forms were filled out, it could just inform the other person who has not yet filled out the form that forms have already been completed.

Summary: I haven’t been excited like this about anything at the dental office in a long time. ⭐️ Product actually helps the practice run smoother. All the other software’s that promised to help felt archaic and very labor-intensive which really didn’t help

Positive: I especially love that Modento automatically imports all forms.. that I can send payment requests.. and that patients can send me paper shares of their insurance cards.
It’s honestly like having an extra teammates on staff but they’re not taking up office space.

Negative: Sorry- I’m sitting here trying to come up with some feedback but I love everything about Modento.

Summary: This software is like a team of its own right in your PC. So grateful for this masterpiece. I can see it becoming a staple in every type of practice. It just makes sense.

Positive: This software changed my life. My patients were "trained" overnight. This reduced the stress of the front and back teams by all of the auto communication to the patient about their appointments, paperwork, financials, treatment plans, and communication between the office at just a text away. Everything is on their phone! I don't have patients showing up without knowing what they are coming for, or forgetting or even trying to haggle the copay. Appointment no shows or short cancellations were cut by 90%. Texting between patients is so nice especially during these times of waiting in the car. I think my favorite feature is the pay request. No more forgetting your wallet, almost everyone has a digital card saved.

Negative: Nothing so far and I've been using it for a year. The support team is amazing and seem to be open to ideas on features.

Summary: We are in love! The new program is so easy to use that it was seamless to switch. We never missed a beat! Thank you Modento support for always being there with any question, big or small.

Positive: Easy to learn. Very user friendly! Modento is so easy you practically teach yourself. The support is incredible and we get immediate response with any questions we may have. We hit the ground running on day one!

Negative: Getting those non tech patients to embrace new technology.

Summary: Overall, Modento is leaps and bounds ahead of most of their competitors. Although I don't doubt the rest will catch up eventually, their partnership with Swell sweetens the deal.

Positive: Being able to have patients sign using their smart phone or computer has really helped lower patient contact, which has been a big focus during the COVID-19 pandemic. Online check-ins has also helped manage patient flow when we closed our reception area. And the customization of patient forms has really helped keep the forms how we want them to look and ask the questions we want asked.

Negative: The only major setback is sometimes the texting system has problems with T-Mobile customers, which previous companies we've used (LH360, Legwork) didn't seem to have issues with. There is a workaround, but not a solution.

Summary: Great program, will recommend for sure, one of the best once out there.
And it seams like it's always progressing and getting better.

Positive: I like the ease of the use, how seamless the Open Dental and Modento integration is, and the best part Apex payment!!!
Thank guys well done.
Anahit
Nicholas Dental Care

Negative: The live op needs help, it's not my favorite part.

Summary: So happy with this product and all its features. The patient reward system helps with cancellations, as they "get points for good behavior".

Positive: So easy to use! Very affordable, does what the high dollar companies do for a reasonable price. Love the new patient form feature! Makes what I have to do so much easier and faster.

Negative: We were a Beat test site for Eaglesoft and the product is always adapting and improving. Things that I wanted have been added without me having to ask.

Summary: Spectacular, this service has automated so many time consuming admin tasks! My admin team is so happy with the software.

Positive: Love the ease of use and the deep integration to our practice management software. Kiosk feature is great, especially the digital consent library and how all signed documents are automatically imported into the patients chart!

Negative: No Android Kiosk app so have to use the download link. This is a nitpicky problem, but my team couldn't really figure it out.