Modento Reviews

Summary: This service helps with less paper in your office, easy communication between patients. It's so wonderful.

Positive: Sends paperwork to patients before appointment! Updates things for us automatically. We can easily text patients and they can text us back. It's so great!

Negative: None that we have found yet. We have nothing negative to say about this software.

Summary: The Modento team has been professional, helpful and responsive since the very first sales call. Support is only a text away. They answer questions quickly and are always willing to accept suggestions for improvement. Highly recommend this product and company!

Positive: Modento turns time consuming, labor intensive tasks into simple clicks. Modento has allowed us to improve safety for our patients by shortening time in the waiting room. Patients love being able to complete forms online - and the office staff loves that we actually collect the information without chasing folks. An added bonus: so easy to collect and update insurance info! We have far fewer payment issues since implementing Modento.

Negative: Honestly have not found anything I do not like about Modento. Such an amazing improvement over the previous platform (and less expensive as well :)

Summary: Modento has transformed my practice’s communication efficiency, especially in times of COVID-19. I signed up with Modento in May of 2020. The reason is because the company I used before to handle our emails, text messaging, appointment confirmations were always just ok. But when COVID-19 hit, I needed a platform that is able to handle something more robust. And that’s where Modento came in to play. They are agile enough to handle the mass emails for communicating with patients for updates, streamlining the check-in process with text messages of health questionnaires and dental forms, customizable so I can tailor it to when and how these forms are distributed. They definitely had the customer support for my team to implement it into our systems seamlessly. It’s silly to get excited over communication software, but when there’s a company like Modento that acts and responds as quickly as if their entire support team is sitting next to you, it’s hard not to share the enthusiasm. Dentistry is hard enough, office communications shouldn’t be.

Positive: Customizable forms, slick interface, reviews get right to google or Facebook, mobile access availability, fantastic and fast customer service that feels personable, no waiting on the phone to talk to anyone, made, easy communication with patient options.

Negative: Health forms don’t go straight to Dentrix health history.

Summary: Very happy with Modento services. They are only one call or email away for any assistance. If there are any questions or anything we'd like to add, Modento makes it simple to keep us happy.

Positive: Modento always meets my request, and they always try to improve things daily. It's very easy to get assistance with the Modento support team.

Negative: I would like to see more designs, images, and templates when posting blast emails or text

Summary: I think they have covered all the bases with this platform, consistently making the product better. I think this the is best of the best.

Positive: I think this is the best communication software available in the dental space currently. Modento is chock full of all the features you can imagine plus so much more, plus they are adding new features all the time. From voice mail drops, to text to pay to paperless consent form and new patient paperwork to the patient loyalty reward program, they do it all plus more . The service is phenomenal as they are so attentive to change we would like to make. My team loves me because I added Modento to my office. I think that says it all.

Negative: Not much , some slight glitches here and there but nothing that is relevant , maybe for people that don't have Dentrix, Eaglesoft or Open Dental it is not compatible.

Summary: The service is wonderful. When we have questions or concerns the team is always standing by full time to assist us. Great Job!

Positive: Our office has been using Modento for several months. We are a Pediatric Dental office in Washington. We have been in the midst of the COVID pandemic. Modento services of texting forms specifically tailored to our little clients has been very beneficial. The team worked very hard to make sure we were satisfied with the end result. The services offered by Modento lessons the amount of potential exposure and allows us to pre-screen our patients before they enter the office. We also use the texting for when patients arrive so this way we don't have them lingering in the lobby reducing our foot traffic. We are very excited to have the use of emoji's as well since it makes texting more fun.

Negative: The only thing we have noticed so far is that patients can text us but sometimes can't receive our responses. We are told this is because our patients may have this set to a spam number in their phones or with their service providers.

Summary: Overall a truly great product and we will be sticking with them for a long time! We are grateful to have found this software.

Positive: We switched from another company over to Modento a few months ago. It has made doing patient paperwork, covid screening and checking in for appointments now that we have no waiting room so much easier! It also loads much faster than our old system to have updated information on patients and it uploads right into the patients information and smart docs!

Negative: The only thing that we don't like is that it doesn't send out phone calls along with the texts and emails.

Summary: Overall, I believe paperless charting and text reminders are a must in 2020, and Modento provides that really well

Positive: There are a lot of paperless features like new patient forms, consent forms, etc. The system is good at sending reminder texts to patients and patients also like the high tech aspect of all this.

Negative: Some features take a bit of time to learn how to use them but the functionalities are good.

Summary: Mobile check, paperless instant connection with our software, communication with patients and your great customer service! We love that you take our input and implement it with your updates so fast!

Positive: Our entire team is thrilled with Modento, the ease of use, customer service, updates & more! We are so happy we made the switch and love working with you!

Negative: Nothing comes to mind but if something does come up we reach out to customer service.

Summary: I would definitely recommend this program to anybody who wants to use a succinct communication software to better contact their patients for anything from direct messages to treatment plan distribution.

Positive: I love all the features that they allow us to use for our patients. Everything is very straight forward. Whenever we need a new form made, they are on top of it!

Negative: If there is one area of improvement, it would be the ability to check whether a patient has been sent a set of forms directly on the Modento interface. As it stands, we are only able to do so using OpenDental, our scheduling software. Just a quality of life issue, but other than that, nice program!

Summary: Great we love it! Helps a lot with front office duties! Texting is so easy and patients love it! Forms are great and easy to fill out.

Positive: We love Modento! It is user friendly and patients love getting the paperwork sent to their phones.

Negative: It does not auto populate the statements from Dentrix but are working on a way to do it.

Summary: Experience is always superb. They are always updating the software to benefit the doctors and their staff.

Positive: Everything, especially the service!!! They are very responsive to meeting the needs of their clients.

Negative: Nothing. The service is always spectacular!!!!!!!!!

Summary: Our experience had been great and positive. Everything is simple and easy to understand. It is going to be a great tool to help our office communicate with patients easily.

Positive: I found Modento by just reading a Facebook post for an office manager group, and it has been the best thing ever! After watching videos and meeting with Modento, we decided to make the change. We are just barely going live with Modento, but everything has been so great. They have explained every feature, and answered every question. Everyone I have dealt with has been super kind and helpful. The customer service has been excellent. Within 10 mins on chat we had an issue resolved. Every time I finish talking with someone I feel it was a positive experience. Modento is a powerful tool for any dental office!

Negative: There’s nothing not to like. Every thing has been wonderful.

Summary: You have heard the saying..some things are too good to be true...this product is it. There isn't anything that I do not like.

Positive: I love this product!! There is not anything that I do not like about it. And the support team is the best!

Negative: There isn't anything that I don't like about this product.

Summary: Overall our experience so far with Modento is great! Communication with patients has never been easier for our office!

Positive: Love how easy it is to communicate with patients, get electronic forms completed (and automatically uploaded to Eaglesoft) and team chat!

Negative: I do not have any cons currently. We have only been using Modento for around a month now.