Modento Reviews

Summary: The service is wonderful. When we have questions or concerns the team is always standing by full time to assist us. Great Job!

Positive: Our office has been using Modento for several months. We are a Pediatric Dental office in Washington. We have been in the midst of the COVID pandemic. Modento services of texting forms specifically tailored to our little clients has been very beneficial. The team worked very hard to make sure we were satisfied with the end result. The services offered by Modento lessons the amount of potential exposure and allows us to pre-screen our patients before they enter the office. We also use the texting for when patients arrive so this way we don't have them lingering in the lobby reducing our foot traffic. We are very excited to have the use of emoji's as well since it makes texting more fun.

Negative: The only thing we have noticed so far is that patients can text us but sometimes can't receive our responses. We are told this is because our patients may have this set to a spam number in their phones or with their service providers.

Summary: Overall a truly great product and we will be sticking with them for a long time! We are grateful to have found this software.

Positive: We switched from another company over to Modento a few months ago. It has made doing patient paperwork, covid screening and checking in for appointments now that we have no waiting room so much easier! It also loads much faster than our old system to have updated information on patients and it uploads right into the patients information and smart docs!

Negative: The only thing that we don't like is that it doesn't send out phone calls along with the texts and emails.

Summary: Overall, I believe paperless charting and text reminders are a must in 2020, and Modento provides that really well

Positive: There are a lot of paperless features like new patient forms, consent forms, etc. The system is good at sending reminder texts to patients and patients also like the high tech aspect of all this.

Negative: Some features take a bit of time to learn how to use them but the functionalities are good.

Summary: Mobile check, paperless instant connection with our software, communication with patients and your great customer service! We love that you take our input and implement it with your updates so fast!

Positive: Our entire team is thrilled with Modento, the ease of use, customer service, updates & more! We are so happy we made the switch and love working with you!

Negative: Nothing comes to mind but if something does come up we reach out to customer service.

Summary: I would definitely recommend this program to anybody who wants to use a succinct communication software to better contact their patients for anything from direct messages to treatment plan distribution.

Positive: I love all the features that they allow us to use for our patients. Everything is very straight forward. Whenever we need a new form made, they are on top of it!

Negative: If there is one area of improvement, it would be the ability to check whether a patient has been sent a set of forms directly on the Modento interface. As it stands, we are only able to do so using OpenDental, our scheduling software. Just a quality of life issue, but other than that, nice program!

Summary: Great we love it! Helps a lot with front office duties! Texting is so easy and patients love it! Forms are great and easy to fill out.

Positive: We love Modento! It is user friendly and patients love getting the paperwork sent to their phones.

Negative: It does not auto populate the statements from Dentrix but are working on a way to do it.

Summary: Experience is always superb. They are always updating the software to benefit the doctors and their staff.

Positive: Everything, especially the service!!! They are very responsive to meeting the needs of their clients.

Negative: Nothing. The service is always spectacular!!!!!!!!!

Summary: Our experience had been great and positive. Everything is simple and easy to understand. It is going to be a great tool to help our office communicate with patients easily.

Positive: I found Modento by just reading a Facebook post for an office manager group, and it has been the best thing ever! After watching videos and meeting with Modento, we decided to make the change. We are just barely going live with Modento, but everything has been so great. They have explained every feature, and answered every question. Everyone I have dealt with has been super kind and helpful. The customer service has been excellent. Within 10 mins on chat we had an issue resolved. Every time I finish talking with someone I feel it was a positive experience. Modento is a powerful tool for any dental office!

Negative: There’s nothing not to like. Every thing has been wonderful.

Summary: You have heard the saying..some things are too good to be true...this product is it. There isn't anything that I do not like.

Positive: I love this product!! There is not anything that I do not like about it. And the support team is the best!

Negative: There isn't anything that I don't like about this product.

Summary: Overall our experience so far with Modento is great! Communication with patients has never been easier for our office!

Positive: Love how easy it is to communicate with patients, get electronic forms completed (and automatically uploaded to Eaglesoft) and team chat!

Negative: I do not have any cons currently. We have only been using Modento for around a month now.

Summary: Great! You will love it. It has improved my communication with my patients and we are much more organized.

Positive: We use Modento every day. It does more than I could ask for. Do a demo ASAP! The price is great and I get a ton of Google reviews.

Negative: Nothing. I love every part of the software. It is easy

Summary: Our office could not function without Modento. It truly is incredible software that helps us manage our patients in a way unlike any other dental partner out there.

Positive: There are SO many pros to Modento - voicemail drops, treatment plans, CUSTOMER SERVICE! We have never experienced better service from any company ever! We love, love, love Modento!

Negative: We have been using Modento for almost a year now and cannot come up with a single con. Any time we have had an issue, they have been incredibly prompt to resolve it.

Summary: Love Modento! Whenever we need help or have a question, I always get my answers within minutes. I would recommend to other offices.

Positive: Love how much time it has saved us and how everything goes directly into the patient's chart. Love that consents can be signed prior to them coming in as well as patient info. Def saves us a lot of time.

Negative: You have to manually sync patient sometimes. There's not many glitches or anything that we've encountered so far.

Summary: Overall the platform works great and we use it throughout all of our practices. It really makes doing paperwork, communicating with patients, and payments processing super easy and less time consuming.

Positive: Easy to use, functionality is great and we are able to use if we are on the go. Our patients also enjoy the paper free and notifications it gives them.

Negative: At this time we don't have any complaints of the service or functionality and love that they are constantly striving for more functions and doing updates with great changes.

Summary: I have recommended Modento to every colleague I know. The price is very competitive and lower than their competitors.

Positive: Excellent response time from the team, great product and price. As one of the first users I will say I am still happy with their customer service and product. I foresee myself continuing this product in the future.

Negative: No cons that I am aware of. It is a conglomerate of their competitors with all the features that I am looking for.