Microsoft Customer Lockbox Description
Access to customer data is not required for most operations, support, or troubleshooting that Microsoft personnel and subprocessors perform. Customers can review, approve, or reject requests for customer data access through Customer Lockbox for Microsoft Azure. It is used when a Microsoft engineer needs access to customer data. This could be in response to a customer-initiated ticket or a problem that Microsoft has identified. Activity logs contain logs from Customer Lockbox. To view auditing information regarding Customer Lockbox requests, go to the Azure portal and select Activity Logs. Filtering can be used to filter for specific actions. A new baseline control (3.13) has been added to Azure Security Benchmark. It covers Customer Lockbox applicability. Customers can now use the benchmark to assess Customer Lockbox application for a service.
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