Mail360 Integrations

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Rayven designs and delivers operational systems for industrial and asset-intensive businesses. It connects fragmented operational data from IT, OT, IoT, files, and existing systems - anything - without rip-and-replace, then uses that foundation to deliver automation and operational applications that run in a single environment. Rayven is built for real operational conditions - sites, assets, field teams, production, logistics, and infrastructure - providing real-time visibility and automated workflows that reduce manual effort and system gaps. Solutions are delivered end-to-end by Rayven or partners via white-label and co-branded models. Based in ANZ, working globally.

Zoho CRM offers a simple and clean interface layout with a variety unique features that increase lead conversion rates. The CRM has an intuitive dashboard that allows you to run'macros' that will streamline the way a lead is contacted. This will also allow you to track the progress of a sale. Administrators can monitor missed opportunities, best performing agents, and make business-impacting decision using the sales report function.

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

Opt for secure email hosting tailored for your business needs. Utilize a secure, encrypted, ad-free email service to host your company’s email communications. With Zoho Mail, you gain access to state-of-the-art data centers featuring exceptional security measures and constant monitoring, ensuring an impressive uptime rate of 99.9%. Experience the advantages of secure email hosting that provides encryption both at rest and during transmission, along with S/MIME message encryption for added protection. Establish a unique domain for your business and create personalized email addresses for each user, enhancing your brand's visibility and credibility. Zoho Mail offers a robust Control Panel that serves as the central hub for administrators to manage all settings, configurations, and customizations effortlessly. Administrators can conveniently add users, handle group aliases, and implement policies to regulate business email content. Additionally, retain emails within your organization for a predetermined duration to meet compliance requirements and safeguard against legal challenges. The e-Discovery feature allows for swift retrieval of these retained emails, ensuring that your business can respond efficiently to inquiries or audits. By choosing Zoho Mail, you position your business for success with a reliable and secure email hosting solution.

Bigin by Zoho CRM is specifically designed to meet the unique demands of small businesses, emphasizing simplicity while ensuring essential functionality. With its carefully selected CRM features, Bigin enables small enterprises to optimize their sales processes, secure more deals, and accelerate their growth. Users can easily deploy web forms to gather visitor information from their websites, and communicate seamlessly through integrated email capabilities. The platform provides a comprehensive timeline of interactions with prospects, allowing businesses to maintain a clear overview of their engagements. We strongly believe that every business, regardless of size, can benefit from having a CRM system in place, as relying on outdated spreadsheets for managing customer interactions is no longer viable. Bigin aims to deliver an intuitive CRM solution equipped with the necessary features and offered at an affordable price. By eliminating the complexities of traditional CRMs, Bigin simplifies the setup process, streamlines daily activities, enhances customer relationship management, and ultimately facilitates more rapid business growth. With Bigin, small businesses can confidently take charge of their customer interactions and focus on their core objectives.

Nexuscale AI serves as a comprehensive platform designed to automate your B2B sales outreach effortlessly. As a pioneering solution, it combines an up-to-the-minute B2B lead database, an efficient sending mechanism, and genuine AI-driven email personalization into one seamless, self-sufficient sales agent that helps secure qualified meetings for you. This innovative tool not only streamlines your outreach process but also enhances the quality of your interactions with potential clients.

Enhance team collaboration effortlessly through the use of shared inboxes. By establishing common inboxes for your teams, you create a transparent workspace that fosters comfort and clarity in communication. Always stay updated on your team's activities, ensuring no detail slips through the cracks. Link your team's email addresses to these shared inboxes, allowing all members added to the inbox to view each conversation. TeamInbox provides the essential tools for effective collaboration, consolidating everything in one convenient location. Engage in simultaneous discussions regarding intricate conversations, enabling your team to deliver accurate responses consistently. There’s nothing quite like the satisfaction of an empty inbox. You can assign threads to specific individuals, archive them once responses are finalized, or snooze less urgent threads, maintaining an organized workspace. With clearly designated owners for each thread, team members can easily see who is accountable for what tasks, minimizing the risk of duplicate efforts. Eliminate the hassle of toggling between various applications by directing all communications to TeamInbox to enhance efficiency and coherence. Embrace a more streamlined approach to teamwork and watch productivity soar.

Zoho Directory, a cloud-based platform for identity and access management, is designed to streamline authentication and authorization. It also simplifies user management. Single Sign-On (SSO), which allows employees to access multiple apps with a single set credentials, enhances security and user convenience. Multi-Factor Authentication is supported by the platform, adding an additional layer of protection from unauthorized access. Device authentication provides secure access to applications and devices. Employees can use the same credentials on all platforms. Zoho Directory offers robust provisioning capabilities, which allow IT administrators to create user profiles for various applications from the platform. This reduces the time spent on repetitive work. Directory stores facilitate integration with existing directories such as Microsoft Active Directory or Azure AD.