Mail360 Integrations

Features that are tailored to small business needs. Bigin by Zoho offers a set of CRM tools that are minimal in design and built with the highest priority on functionality. This helps small businesses to streamline their sales, close deals faster, and grow. Use web forms to collect the details of your website visitors. You can send and receive emails directly from the product. Keep track of all interactions with your prospects. We believe that every business, no matter their size, needs a CRM. Small businesses should not be excused from using inefficient spreadsheets to manage their customer-related activities. Bigin is a user-friendly, feature-rich CRM that's affordable and packed with features. Bigin is a CRM that removes the complexity of full-blown CRMs. It makes it easy to set up, track daily activities, manage customer relations, and grow faster.

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

Secure email hosting for your company. Your business email can be hosted on a secure, encrypted and privacy-guaranteed email service. The data centers at Zoho Mail offer top-notch security and surveillance with a 99.9% uptime. Secure email hosting is available that supports encryption at rest and end, as well as S/MIME message encryption. Set up custom email addresses and a domain for your company. Your company will be seen and heard with professional email addresses. The powerful Control Panel of Zoho Mail is the administrator's first choice for configuration, customization, and setting up all settings. You can add users, manage group names, set up policies to moderate email content, and much more. To comply with company standards, and to protect yourself from legal attacks, you can keep emails in your organization for a certain period. e-Discovery helps discover such retained emails quickly.

Zoho CRM offers a simple and clean interface layout with a variety unique features that increase lead conversion rates. The CRM has an intuitive dashboard that allows you to run'macros' that will streamline the way a lead is contacted. This will also allow you to track the progress of a sale. Administrators can monitor missed opportunities, best performing agents, and make business-impacting decision using the sales report function.

With shared inboxes, team collaboration is easy. You can create shared inboxes to allow your teams to collaborate and have the peace of mind that comes with a transparent workspace. Keep up-to-date with what's going on in your team. You can connect your team's email addresses with shared inboxes, so that every conversation is visible to everyone added to that inbox. TeamInbox provides all the tools you need to collaborate smartly. You can have parallel discussions with your team to discuss complex conversations so that you can give precise responses every time. A clear inbox is always a good thing. You can assign threads to the responsible person, archive them after you're done responding, and then you will have more space. Each thread can have an owner so that everyone on your team can see who is working on which task. To avoid confusion caused by switching between applications, channel your conversations to TeamInbox.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.