LUCID Messenger Description
LUCID Messenger is the first two-way SMS solution for Hotels. LUCID Messenger can be used in conjunction with LUCID PROMIS Hotel management software (PMS) to support all the features. LUCID Messenger can be integrated with any other PMS to activate functions such as "Reservation Confirmations" or for SMS marketing campaigns. Depending on the PMS, many other features can also be activated. In-house managers can receive alerts about room position and occupancy status, as well as current ARR positions. The system can also define the frequency of alerts. Managers receive night audit information (revenues, OCC%, ARR) every day at a specified time. Notifies in-house management with details about discount percent / amount. Notifies in-house managers about high bills, VOID bill, cancellations, etc. Deliveries received guest messages directly to their mobile. Deliveries received complaints directly to the concerned department/person.
LUCID Messenger Alternatives
GoDesk
After check-out, guests can leave feedback to the group. This gives all staff a transparent view about their stay. Guests can send a welcome message, thank-you message, and a WiFi username/password via guest whatsapp. Guests can now use their WhatsApp to contact the staff and management with any queries or concerns. This allows staff to perform service repair while the guest is still at their hotel. This ensures that there are no negative reviews in the online review. Customer delight is only possible when you have a clear view of your customer and their needs. To create a shared view of your guest, you and your team will join an internal chat group. You will be able to see all guest preferences in the chat group, even before the guest checks in. You can now complete the pre-checkin before the guest arrives. Guests can simply walk in, receive their key, and then head to the room. There are no waiting times, no queues, and no wait times.
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Alliants
Only platform that combines messaging and concierge. This allows for contactless communication and trip planning, to create exceptional customer experiences. Engage with guests via their preferred channel or app such as WhatsApp, WeChat and FB Messenger, LINE SMS, LINE, SMS, and more. You can manage conversations in your hotel easily and let your guest communicate in more than 100 languages. Your own app allows for rich messaging at all stages of your guest's stay, from pre-arrival through post-stay. Allow guests to have a completely contactless guest experience. This includes contactless check-in & check-out, digital mobile key and guest folio.
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Tourismart
Your guests will be able to access all hotel services from anywhere they are. With just a few clicks, they can place orders, make reservations, book hotels, send requests, and view their pending bills. You can meet even the most difficult visitor's needs in a fraction of the time. You can receive and manage guest's real-time requests. They will be directed directly to the right people in your staff. Track orders, reservations, bookings and clientele. Get valuable feedback about your services and collect it. Respond to every challenge and develop engagement strategies. To track guests' exact location and monitor the progress of internal tasks, embed tiny Estimote beacons inside your hotel. Send push notifications to guest's smartwatch or smartphone to automatically welcome them and inform them of special offers or events.
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Nuvola
Nuvola, a hotel software company, integrates property standard operating procedures in its proprietary system. This allows for more efficient back-of house operations, asset management, and guest engagement. The company provides hotels with a cloud-based, intuitive solution that can be scaled to meet their needs. It also develops a system for staff accountability. Nuvola was founded by hoteliers with a deep understanding of resort-style property processes. It integrates with third-party systems and has an in-house innovation team. Nuvola's events dashboard allows you to track service requests and manage staff. It also ensures that tasks are completed in a timely manner. Nuvola's reporting dashboard provides insight into incident trends, staff productivity and faulty assets.
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Integrations
Company Details
Company:
LUCID
Year Founded:
2001
Headquarters:
India
Website:
www.lucidpromis.com/hotel-messenger-software/
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Product Details
Platforms
SaaS
Type of Training
Documentation
In Person
Customer Support
Phone Support
Online
LUCID Messenger Features and Options
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