Koinly Reviews

Summary: Good design, easy to use, but the team must be more proactive with communication with clients.

Positive: Easy initially.
Works well with Binance, eToro and other exchanges.

Negative: Zero support from the team.
Revolut Sync works only for a few weeks back.
Revolut Import from the file pulls generic data, which needs to update manually.
Similar issues on the "help" website without any replay going back years.
Expensive.

Summary: My expert review was done by Yana who has done an excellent job in fixing my transactions, I was not happy with the fact that there is no option to talk to the reviewer initially and I have not received emails in the first week (as the mails were going to my spam folder) however my experience got improved after I started getting review comments and working towards solving issues in the transactions. I would give 5 stars for the expert review done in my case.

Positive: Expert review package worth the money and the reviewer done an excellent job in fixing my transactions.

Negative: There is no way to talk to the reviewer (Except emails/chats).

Summary: Very happy so far, didn't give 5 stars as there's always room for improvement but Koinly genuinely seems to be rolling out new features and asking their users what they want. The whole industry is 'early' so if things like NFTs in your portfolio can be fiddly, that's just things to work on. Customer service is very helpful.

Positive: Wide number of wallets, blockchains etc and more added steadily. Many things are automated where possible using API or pub address etc. Customer service helpful, as are the many help articles/videos. They ask users for requested features/upgrades and work on them as they can.
Can tailor the tax treatment per a few countries and whether personal, business, etc. As for tax, eg for businesses, I know that many tax authorities in various countries are still working out what to do themselves, so it's complex! So again, 'we're early' and there are teething issues generally (not Koinly specifically).

Negative: Customer service can take a day to reply, but that's not too bad comparatively, just need more staff I guess! Would like more features (eg more automated NFT transaction/value import) but they are working on them anyway, just takes time.

Summary: It took a lot of work getting transactions in order. Not as simple as syncing exchanges and importing CSVs to be ship shape however once you are setup you realize what a life saver Koinly is. Once you are familiar with the interface and options (which doesn't take long), it becomes a breeze.
Of course there will always be occasional issues but Koinly support understanding and patient, ensuring they get your issues resolved in a timely manner.
I tested 2 or 3 similar solutions and I found Koinly the best.

Positive: Excellent UI.
Shows Total Value, Cost Basis and Unrealized Gains in Dashboard.
Good selection of exchange API support for sync of transactions.
Ability to add and edit transactions manually.
CSV imports works well.
Great support for Wallets, Exchanges and Blockchains.
Accurate price tracking
Wide range of downloadable Tax reports to provide to accountant as well as a quick summary view to see your current status.
Includes unlimited wallets and exchanges which can be added
Excellent support.
Good value for money.

Negative: The dashboard breakdown view doesn't have an option to select Tax year dates.
Auto Sync does not seem to work. You will need to click Sync manually.
Koinly can't sync some chains so you will need to add transactions manually.

Summary: Overall, I'm happy with Koinly. It's reassuring that there are regular updates to the software. And, suggestions by users are often acknowledged by Support and considered for future implementation to make the software more competitive.

Positive: Nice interface, especially Transactions section, and easy to use (nice API integration for many wallets, merging of transactions, soft deletes, error checking). Competitive pricing. Ongoing updates to add new wallets and services. Accurate token price feeds and tax calculations. Good support and many useful Tax Reports.

Negative: Missing 2FA for logging in. Lacks features on dashboard to show holding values/costs for previous periods of time (i.e. past tax years). Inability to lock/unlock past tax year data to safeguard prior years tax calculations. Some Tax Reports could use more details relating to individual wallets.

Summary: Very satisfied with the response and would evaluate in more depth once I complete my tax preparation. I have been able to resolve any perceived issues as of today.

Positive: Enjoyed the prompt reply from Yana. She was professional and provided detailed feedback to resolve my issue. Thanks and I have been a customer of your tax service since 2021.

Negative: Would appreciate phone support but do understand if this is not possible to volume of inquires or does not fit your business model.

Summary: Great, I recommend using it or at least trying it. It can handle many blockchains and CEX's with very few issues.

Positive: I love that it can handle many blockchains and CEX's, the pricing is good. And also the customer support is amazing.

Negative: Maybe that it still has some issues with some relatively unknown chains (that have their own quirks like being able to pay gas in stable coins,...) , but it's understandable given the amount of chains they support.

Summary: Honestly, I was blown away by the support from Artjoms at Koinly, countless messages back and forth with very tricky transactions were able to get the job done.

Positive: Just really amazing support with complicated Defi and NFT transactions, above and beyond what one would expect.

Negative: Still early days for NFT and Defi transactions so requires a fair bit of manual adjustment.

Summary: Overall, I will continue to use this product as it definitely meets my needs and is the simplest system out there for Crypto Taxes.

Positive: I find the Crypto Tax Reporting a bit complex and using Koinly and especially their Support Team has make it much simpler.

Negative: Sometimes it took longer to get a response, but I understand that there are a TON of people looking for support and expertise. At the end of the day, they ALWAYS came through.

Summary: High ratings for customer service, the software, the tutorial videos to help generate API keys. The list goes on - they’ve been great!

Positive: As a tax professional, I really love using Koinly’s service for my crypto clients! And whenever there’s an issue, the support team is very responsive and helpful! I’d very highly recommend Koinly!

Negative: On one occasion I did receive an unfamiliar error message, but the team was very quick to resolve it!

Summary: I've been using Koinly for over two years and have extensively tested other competitive platforms. Without a doubt, Koinly surpasses them all by a wide margin. From its user-friendly interface and exceptional tax reporting capabilities to seamless wallet synchronization, Koinly excels in every aspect. The platform's responsiveness, uptime, and overall performance are truly impressive.

Recently, I had the opportunity to utilize Koinly's 'Expert Review' service, and I must say it was outstanding. This service saved me countless weeks of work in untangling a complex transaction history.

I wholeheartedly recommend Koinly and their Expert Review service. Their commitment to excellence sets them apart, making them the top choice for tax accounting platforms.

Positive: Expert Service, Wallet Synchronisation, Tax Reporting, Free Trial Longevity, User Interface, Performance, Availability.

Negative: Transaction search facility by contract is missing, transaction filtering could be improved, version control.

Summary: I would recommend Koinly when you are delivering taxes since this is a heavy task to keep track of.
I have delivered taxes in Norway with this app.

Positive: Easy to setup.
Handles transactions between own wallets.
Handles dated values from tokens and FIAT.

Negative: Don't support native Cardano NFTs. Must be manually mapped.

Summary: Best out there. I found them really fast and responding. Gave me all the answers I needed. Kept me informed.

Positive: Koinly went out of their way to add an exchange that I had been using so I could report my tax. Really fast response and super helpful. Best customer service I've had anywhere. I can't imagine how hard it would be to calculate your tax return without it. Support is brilliant.

Negative: I guess that the exchange had to be added but things are changing fast.

Summary: Jack and Jackson go above and beyond to efficiently help move the ball forward and are always keen to share their insights and take action.

Positive: Jack and Jackson shine through with excellent support, fast to respond, in depth, and solutions-based all the way!

Negative: Koinly is not always intuitive the navigate but the support staff know their product well.

Summary: The product is user friendly. When I need support the Koinly team are amazing at resolving. To date I must have had about 30 inquiries for which they have solved every single one. I literally cant fault these guys. Would be awesome to see more support on a few other chains but I also appreciate given the size of the cryptoverse I may be asking a lot. Koinly supports 99% of my requirements. Thank you Koinly and team.

Positive: Everything. This product and team are absolutely amazing. I haven't tried other platforms and I also don't need to. The product comes highly recommenced to anyone in the cryptoverse. Thanks Koinly team.

Negative: Would like to see support for a few more chains.