Klaus Description
Hypergrowth companies like Epic Games, Hopin, and Wistia use Klaus to boost agent skills and have more conversations that end with a smile.
✨ Klaus users report:
- Cut downtime spent on quality assurance by 70%
- Boost CSAT by over 10%
- Onboard new agents 2x faster
✨ Our purr-ific features:
- Automate & scale your QA
- Rate and comment on conversations
- Customize rating categories and scales
- Accelerate onboarding of new support reps
- AI brings meaningful conversations to the top
- Automate assignments & goals
- Coach with precision
- Filter conversations based on: Complexity, Sentiment, CSAT, and more
- Filter by agent-based on: Volume, Sentiment, CSAT
Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving.
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Pricing
Pricing Information:
All plans have unlimited team size and are billed per user in the workspace.
All plans include:
Integrations with 17 help desk software and CRMs
Roles for different review setups
5-star email and chat support
OAuth via Google and Slack
All plans include:
Integrations with 17 help desk software and CRMs
Roles for different review setups
5-star email and chat support
OAuth via Google and Slack
Free Trial:
Yes
Company Details
Company:
Klaus
Year Founded:
2018
Headquarters:
Estonia / Remote
Website:
klausapp.com
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
Training Videos
Customer Support
Online Support
Klaus Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction Software
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Success Software
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
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