Intelligent Service Management (ISM) Description
Serviceaide Intelligent Service Management helps you improve customer service efficiency. Intelligent Service Management by Serviceaide is scalable, secure, and easily accessible. This solution allows businesses to provide prompt and accurate customer support. These solutions range from customer support that is primarily oriented to help desks to full Service Management including IT Service Management (ITSM).
Pricing
Pricing Starts At:
$50.00/month/user
Free Version:
Yes
Free Trial:
Yes
Integrations
Company Details
Company:
ServiceAide
Year Founded:
2016
Headquarters:
United States
Website:
www.serviceaide.com
Recommended Products
Product Details
Platforms
SaaS
Android
iPhone
iPad
Type of Training
Webinars
Live Online
Customer Support
24/7 Live Support
Intelligent Service Management (ISM) Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM Software
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
IT Service Software
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
IT Management Software
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
Change Management Software
Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Training Management
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