Infocon Systems Reviews

Summary: Our experience with Infocon Systems has been very positive. The platform has streamlined our EDI processes, reduced manual effort, and integrated seamlessly with NetSuite. Their support team is responsive, knowledgeable, and always willing to help with implementation, onboarding, and ongoing questions. We have found the software to be reliable, easy to use, and a great value for the level of service provided. We would recommend Infocon Systems to businesses looking for a dependable EDI solution.

Positive: Infocon Systems has made managing our EDI transactions much more efficient. The platform integrates well with NetSuite, automates document processing, and reduces manual work. Their support team is always quick to respond and provides practical solutions whenever we have questions or need assistance. The implementation process was well organized, and adding new trading partners has been straightforward. Overall, the software is reliable, easy to navigate, and has helped improve the accuracy of our order processing.

Negative: We have not encountered any significant drawbacks. The software has met our expectations, and the support team has been excellent whenever we needed assistance.

Summary: We use Infocon Systems as our EDI provider with NetSuite, and the experience has been excellent. The integration has streamlined our order processing, invoicing, and shipping transactions while reducing manual work and errors.

One of the biggest advantages has been the support team. They are knowledgeable, responsive, and quick to resolve issues whenever questions arise. The implementation process was smooth, and they worked closely with us to ensure our trading partner requirements were met.

The platform is reliable, and the EDI maps are maintained professionally, allowing us to focus on our business instead of managing technical EDI challenges. Whether onboarding new trading partners or maintaining existing connections, the team has consistently delivered excellent service.

Overall, Infocon Systems has been a dependable EDI partner for our NetSuite environment, and I would recommend them to any company looking for a reliable and responsive EDI solution.

Positive: Infocon Systems has made EDI management much easier by integrating smoothly with NetSuite and automating our order, shipping, and invoicing processes. Their support team is responsive, knowledgeable, and quick to assist whenever we have questions or need to onboard a new trading partner. The platform is reliable, easy to work with, and has helped reduce manual effort, improve accuracy, and keep our EDI operations running efficiently.

Negative: Initial EDI setup requires coordination, but the Infocon team manages the process effectively.

Summary: Onboarding new major retail partners or 3PLs usually comes with a massive headache of strict EDI compliance rules and complex document mapping. Infocon handles 95% of that heavy lifting for us during setup.

It allows us to say "yes" to new business opportunities and scale up without worrying if our internal tech can handle it. They manage the technical compliance so we can focus on growing our partner relationships.

Positive: Honestly, it’s their customer service. EDI can get incredibly confusing and stressful, but the team at Infocon actually picks up the phone and fixes things fast. They made our onboarding and partner setup smooth, and whenever we run into a weird error, they’re right there to help us sort it out. It feels like a true partnership, not just a software subscription.

Negative: The interface could look a bit more modern, but functionality-wise, it does exactly what we need it to do.

Summary: The integration with Odoo has made our EDI process much more efficient and easier to manage. It’s reduced manual work, improved accuracy, and helped us stay compliant with trading partner requirements. Once everything was set up, it’s been reliable and straightforward to use. The support team has also been responsive and helpful whenever we’ve needed assistance. It’s been a dependable and cost-effective solution for our business.

Positive: Infocon Systems integrates very smoothly with Odoo, which has made our EDI processing much easier. Orders and invoices sync directly into Odoo without manual entry, saving us time and reducing mistakes. The system feels straightforward and practical, not overly complicated. It’s been reliable for our day-to-day operations, and their support team has been responsive and easy to work with whenever we’ve had questions. Overall, it’s a cost-effective solution that fits well with our business needs.

Negative: There aren’t any major drawbacks. Like most EDI implementations, the initial setup and mapping process takes some coordination, especially when dealing with multiple trading partners.

Summary: The solution replaces manual uploads and custom scripts with a reliable Odoo EDI integration, making daily operations much more efficient.

Positive: The seamless EDI integration with Odoo and the flexibility to handle different trading partners is what stands out most.

Negative: The initial learning curve can feel a bit steep, especially when first working with EDI configurations in Odoo.

Summary: Infocon Systems helps us scale EDI operations in NetSuite while staying compliant with partner requirements.

Positive: Support is knowledgeable and responsive, which makes a big difference when dealing with EDI problems.

Negative: Some advanced configurations take time to fully understand, especially for new users.

Summary: Infocon Systems addresses EDI complexity by providing a reliable integration with NetSuite. This automation minimizes errors, saves time, and allows our team to focus on core business operations.

Positive: Easy implementation and a straightforward setup process make getting started quick and hassle-free. The platform is reliable, easy to manage, and integrates well with our existing systems, which reduces ongoing effort.

Negative: There isn’t much to dislike overall. Some advanced features take time to fully explore, but once familiar, the platform works smoothly.

Summary: Reasonable pricing combined with reliable support has allowed us to onboard new EDI partners without complications.

Positive: Infocon’s support team has been very responsive. Partner setup is handled quickly, and issues are resolved without delays.

Negative: There’s nothing I dislike about the system. It is very intuitive.

Summary: Infocon Systems is a reliable and powerful EDI solution that combines advanced features with ease of use. It simplifies complex EDI processes, scales well as business needs grow, and is backed by a responsive support team.

Positive: High level of automation that significantly reduces manual data entry, errors, and operational overhead.

Negative: Some advanced features require initial guidance to fully understand and use effectively.

Summary: Our company needed to set up EDI with a new trading partner, and the team handled the setup for us, saving us significant time and effort.

Positive: The technical assistance I received while setting up our EDI trading partner was outstanding. The support team went above and beyond during the setup process. They are extremely knowledgeable about EDI and communicate clearly and promptly. The team knows how to take care of customers and makes you feel valued throughout the process. I hope their efforts are recognized, as the support provided was excellent. The pricing is also very competitive within the industry. We’re very happy with our decision and would strongly recommend Infocon Systems for EDI.

Negative: So far, I haven’t experienced any negatives with Infocon Systems.

Summary: Handles the full accounting and logistics workflow efficiently, with fast and reliable ERP integration.

Positive: Managing EDI across multiple markets used to be time-consuming and complex, but Infocon Systems made it simple. The platform connects us with all our trading partners in one place and handles EDI and API integrations smoothly, no matter the partner size or location.

The portal gives clear visibility into orders and documents in real time, and the ERP integration runs reliably in the background. On top of that, the support team is responsive and easy to work with. Infocon Systems has helped us operate more efficiently and scale with confidence.

Negative: There wasn’t anything we found to dislike; the overall experience has been positive.

Summary: Infocon Systems is a reliable and easy-to-use EDI solution with strong customer support and fast partner onboarding. It offers good value and works well for growing EDI needs.

Positive: Infocon Systems offers an easy-to-use EDI platform with responsive customer support. Partner onboarding is fast, issues are resolved quickly, and the system is reliable and cost-effective for daily operations.

Negative: Invoicing could be more transparent, with clearer billing breakdowns or printable summaries. Aside from that, there are no major issues, and the platform performs reliably overall.

Summary: Infocon Systems simplifies connecting with trading partners and managing EDI data, reducing errors and saving time.

Positive: Infocon Systems made our EDI integration fast and hassle-free. The platform is reliable with all our trading partners, and their team is quick to help whenever needed.

Negative: I haven’t encountered any major issues — everything has been smooth and dependable.

Summary: Infocon Systems provides a stable EDI solution that meets our requirements and supports our day-to-day operations effectively.

Positive: Infocon Systems makes it easier to manage EDI across multiple trading partners, with reliable performance and responsive support when needed.

Negative: We haven’t encountered any major issues so far, and the platform has met our expectations.

Summary: Infocon Systems delivers a strong EDI solution with consistent performance and excellent customer support. It has made our EDI processes much more efficient.

Positive: Infocon Systems makes it easy to work with any trading partner we need. Their team handles the setup, mapping, and testing without putting extra work on us. Support is quick, friendly, and always willing to explain things in a way that actually makes sense. The platform is reliable, integrations run smoothly, and they’re flexible with whatever requirements our partners send over. It saves us time and keeps our operations moving without interruptions.

Negative: I don’t have any real cons to mention. Everything has worked smoothly so far.