Infocon Systems Reviews

Summary: Overall, Infocon Systems offers an easy-to-use and effective EDI platform. We use it daily, and it’s simple to train new employees. Their customer service is helpful and responsive. However, the reporting tools are a bit limited, and the search function can sometimes be tricky to use.

Positive: The Infocon Systems platform is user-friendly, and we find it very effective. We use it daily, and training new employees on the system is straightforward. Additionally, Infocon Systems’ customer service team is consistently responsive and supportive.

Negative: One downside is that Infocon Systems’ reporting tools are somewhat limited.

Summary: Infocon Systems is a solid integration platform that offers reliable tools for connecting systems like Salesforce and SFTP. It's particularly useful for organizations looking for custom integration solutions tailored to their specific needs. The platform delivers dependable performance for small to mid-sized data workflows and is often praised for its flexibility and personalized support.

Positive: Using Infocon Systems, we were able to efficiently implement a Salesforce-to-SFTP integration, significantly reducing manual data transfer and streamlining our workflow.

Negative: The UI might not be as modern or intuitive, requiring a steeper learning curve for non-technical users.

Summary: Infocon Systems helps us connect with our partners using EDI and API. Their team is friendly and quick to help. The system works well and saves us time. Sometimes changes take a little longer, and some features are a bit tricky, but overall it’s been a good experience.

Positive: Infocon Systems helped us handle both EDI and API integrations with our partners. Their team made the setup easy and supported us through every step. We now exchange data automatically with our systems, which saves time and reduces mistakes. It’s been a big help in keeping everything connected and running smoothly.

Negative: Some features could be more user-friendly, and custom changes may take a little time. But the support team is always helpful and responsive.

Summary: We've been working with Infocon Systems for 5 years and have been very happy with the service. As a smaller business, we don’t have the resources for a dedicated EDI specialist, and Infocon has been the ideal solution.

Positive: Infocon Systems is highly rated, and they live up to it. The system is easy to learn, and the support team is great. They always create case numbers for questions and make sure to follow up until everything is resolved.

Negative: Some fields feel unnecessary, but we just focus on the required ones, and everything works smoothly.

Summary: We've been using Infocon Systems for about 3 years now, and it's been a great experience. The platform is user-friendly, simple, and really helps us stay productive. Overall, we're very happy with the system — honestly, we can’t imagine running our daily operations without it.

Positive: Infocon Systems has supported us with two different ERP systems and made our daily EDI work really easy. We're now moving to a new ERP, and after talking with Infocon, it looks like the integration will make things even smoother for our day-to-day processes.

Negative: Any issues we've had were quickly handled by their support team. Most of the time, it was just a misunderstanding or something we didn’t know, and once it was explained, there was nothing to complain about.

Summary: My experience with Infocon Systems has been excellent. They have always come through when I needed them. I can’t recall a time they let me down.

Positive: Infocon Systems has provided excellent support! We've used them for years and have never run into any issues.

Negative: I feel like there’s so much more the system can do, but I only know the basics.

Summary: We’ve been using EDI for years and tried a few different solutions, but honestly, Infocon Systems is the best out there. They give you everything you need without breaking the bank. Their features work really well, the integration with our ERP is smooth, and their customer support is always there when we need it. Overall, we feel like we get way more value with Infocon than with anyone else.

Positive: I really like Infocon Systems's platform. It makes getting orders from business partners easy. Sending shipping notices and invoices only takes a couple of clicks. It’s super convenient and works great!

Negative: It’s easy to use. I don’t have to enter my invoice twice, Infocon Systems automatically sends it to Shopify for me.

Summary: Overall, our experience with Infocon Systems and their team has been great!! We are happy with technical and support team both.

Positive: Infocon Systems provides Easy to navigate EDI Platform, We use this platform daily and it's multi faceted

Negative: sometimes it takes a more time for customer service

Summary: I enjoy working With Infocon Systems. I have been using Infocon Systems for many years with many companies. Their technical support and functionality sets the bar.

Positive: We like the visibility and ability to monitor your platform, to track orders, and even make amendments as needed.

Negative: none so far for me and hopefully not in the future.

Summary: Infocon Systems made our EDI onboarding fast and efficient. Their team provided clear guidance, handled technical details, and got us compliant with our trading partner in record time.

Positive: We needed to get EDI up quickly to meet a retailer's deadline, and Infocon Systems delivered. The onboarding team was knowledgeable and handled the setup with minimal disruption to our workflow. Their web-based portal is intuitive, and it integrates well with our internal systems.

Negative: Interface, while functional, could use a modern refresh and limited ability to customize reports without support assistance

Summary: We've been utilizing Infocon Systems for our EDI needs for over a year, and the experience has been outstanding. They've streamlined our document exchanges, making our operations more efficient. Highly recommended for businesses seeking dependable EDI solutions.

Positive: We are working with Infocon Systems for our EDI needs. The platform is user-friendly, and their support team is both responsive and knowledgeable.

Negative: This system is working fine for our organization. No issue so far.

Summary: Infocon Systems' EDI solution eliminates manual data entry, reduces invoice and shipment errors, and automates communication between supply chain partners. Clients have reported faster processing times, reduced chargebacks, and improved visibility across logistics workflows. It's helped many transportation businesses scale operations while staying compliant with trading partner requirements.

Positive: Infocon Systems provides a highly customizable Transportation EDI platform that supports a wide range of transaction sets like 204 (Load Tender), 210 (Freight Invoice), 214 (Shipment Status), and 990 (Response to Load Tender).

Negative: While the platform is highly flexible, certain users might find the initial configuration complex without EDI experience.

Summary: The platform itself is solid, and their team handled the setup and testing quickly. I especially appreciated that there were no surprise fees, the monthly rate I was quoted is what I’ve paid consistently.

Positive: After evaluating several EDI providers, I contacted to Infocon Systems for integrating with a few major retailers. I’ve found their pricing to be fair, especially considering the level of customization and support included.

Negative: Infocon doesn’t use a one-size-fits-all model, everything is quote-based. That might be a downside for some, but in my case, it worked well.

Summary: Excellent at automating documents like PO, invoices, shipping notice, acknowledgment receipts and more, reducing manual steps and speeding up the process

Positive: Provide fast EDI domain setup, quick and responsive, and can work with any trading system, any industry and any integration.

Negative: Faced some speed issues under heavy load, but overall experience is great

Summary: Infocon System's technical team is very strong managed services for onboarding and testing with suppliers.

Positive: Full drop ship lifecycle support from catalog + inventory transmission to purchase order transmission thru vendor acknowledgment, Advance Ship Notice and invoice responses. We like the support for various protocols in single platform and all types of integration options including API, FTP, VAN and Portal.

Negative: Nothing major to write here. It is a good investment and positive experience.