Infocon Systems Reviews

Summary: Infocon Systems streamlines the process of delivering orders, receiving confirmations, and handling billing.

Positive: Infocon Systems is a very user-friendly platform that takes the complexity out of EDI. It makes it easy for us to manage orders and communication with our trading partners, which in turn makes running our business much smoother

Negative: At times we run into technical issues that are difficult to resolve on our own, but the support team is always available to help.

Summary: I’ve had an excellent experience with both the product and the people behind it. The support team is attentive and reliable, and the solution itself works exactly as promised.

Positive: The platform offers robust integration capabilities, making it easy to connect with multiple systems and applications without hassle.

Negative: No major issues come to mind—the experience has been very positive overall.

Summary: I’ve been using Infocon Systems for more than 15 years across two different companies, and they have consistently impressed me. The platform is feature-rich, easy to use, and backed by a highly responsive support team. I would strongly recommend Infocon Systems to any business looking to implement EDI or move away from a solution that isn’t delivering.

Positive: The platform offers robust integration capabilities, making it easy to connect with multiple systems and applications without hassle.

Negative: There really are not any negatives to mention with Infocon Systems.

Summary: Infocon Systems made the entire process simple and stress-free. Their team handled the technical details smoothly, responded quickly to questions, and explained everything in a way that was easy to understand. It truly feels like working with a reliable partner rather than just a provider

Positive: I especially appreciate how responsive and patient their support is whenever we had questions, they were quick to provide clear answers and solutions. It feels like having an expert partner by your side rather than just a software provider.

Negative: There really isn’t much to dislike. The only thing is that it took a little time in the beginning to get everything set up, but their team guided me through it and made sure it was done right.

Summary: The platform itself is reliable and very easy to work with. It handles our trading partner connections seamlessly and has helped us reduce errors and save a lot of time. What I appreciate most is how responsive and friendly their support team is—they’re always quick to jump in and help whenever we need it.

Overall, Infocon Systems has simplified our business processes and given us peace of mind with EDI. I’d definitely recommend them to any company looking for a dependable EDI partner.

Positive: Infocon Systems has made EDI integration so much easier for our team. The setup was smooth, and their support team guided us every step of the way, which really cut down the stress of transitioning.

Negative: Honestly, there isn’t much to dislike. If anything, having more pre-built integrations would make setup even faster. Sometimes customizations take a little extra coordination, but the support team always helps us work through it.

Summary: Infocon Systems provides a solid platform for EDI integration, and overall, the user interface is friendly and intuitive for the most part. Getting started was relatively straightforward, with clear navigation and accessible tools that helped ease the onboarding process.

Positive: The interface is user-friendly for the most part, and getting started was easy. While some parts could use a more modern look, the system is reliable and support has been helpful. A solid choice for basic EDI needs.

Negative: While the platform is reliable, the user interface feels slightly outdated and could be more intuitive.

Summary: Overall, Infocon Systems offers a reliable and easy-to-use Salesforce EDI integration that really streamlines our processes. While it might take a little time to get used to all the features, the setup is mostly straightforward, and their support team is always ready to help. The real-time data sync and customization options have saved us a lot of time and reduced errors, making it a valuable tool for our business.

Positive: Infocon Systems provides a fantastic Salesforce EDI integration service. The integration between Salesforce and our EDI system is seamless and easy to set up, allowing us to customize it to fit our specific workflow. Data exchanges happen in real time, which means everything stays in sync without the need for manual data entry. The platform is reliable with very little downtime, and their support team is always responsive and helpful. Overall, it saves us a lot of time and significantly reduces errors in our order processing and fulfillment.

Negative: One thing to keep in mind is that, like any powerful integration tool, it can take a little time to get fully comfortable with all the features and setup options. Also, depending on how complex your specific workflows are, there might be a bit of a learning curve initially. But with good documentation and support from the Infocon team, these challenges are usually easy to overcome.

Summary: Infocon Systems has been a great EDI partner for us. Their software is reliable, and their managed services have taken a huge load off our internal team. We didn’t have much experience with EDI, but they guided us through every step from setup to going live with our trading partners. The platform does what it’s supposed to, and when we’ve needed support, their team has always been responsive and easy to work with. There are a few areas that could be improved, like the user interface, but overall the experience has been smooth and stress-free. If you’re looking for a dependable EDI solution with real human support behind it, Infocon is a solid choice.

Positive: What I really like about Infocon Systems is how simple they have made EDI for us. We don’t have a dedicated EDI team, so having their support has been a game-changer. Their software does exactly what we need—handling orders, invoices, and other EDI files without much hassle. But honestly, the best part is their support team. They’re quick to respond, know what they’re doing, and are always willing to walk us through anything we’re unsure about.

We’ve connected with multiple trading partners smoothly, and their team took care of all the setup and mapping work. It’s saved us a lot of time and reduced the back-and-forth we used to deal with manually. Everything just works in the background now, which is a huge relief. If you're new to EDI or don’t want to deal with the technical side of it, Infocon makes it easy. It’s been a reliable and stress-free experience.

Negative: There isn’t much to complain about, but if I had to point something out. It would be the user interface. It works fine, but it feels a bit outdated and could be more modern or intuitive in some areas. It also takes a little time to get used to the flow if you're new to EDI systems. That said, their team is always there to guide you if something's unclear, so it hasn’t been a major issue for us. A bit more self-service documentation or tutorials would also be helpful for quicker learning, especially for smaller teams like ours who want to understand how things work behind the scenes.

Summary: Working with Infocon Systems has been great. They are reliable, make things simple, and are easy to get along with. Sometimes there is a slight delay in communication, but they always fix things quickly.

Positive: Infocon Systems really made things easy for us. They handled everything smoothly, and it took a big weight off our shoulders. Working with them has been a great experience.

Negative: The only thing is sometimes it takes a little longer to hear back from them. But when they do respond, they’re really helpful and get things sorted quickly.

Summary: Overall, Infocon Systems offers an easy-to-use and effective EDI platform. We use it daily, and it’s simple to train new employees. Their customer service is helpful and responsive. However, the reporting tools are a bit limited, and the search function can sometimes be tricky to use.

Positive: The Infocon Systems platform is user-friendly, and we find it very effective. We use it daily, and training new employees on the system is straightforward. Additionally, Infocon Systems’ customer service team is consistently responsive and supportive.

Negative: One downside is that Infocon Systems’ reporting tools are somewhat limited.

Summary: Infocon Systems is a solid integration platform that offers reliable tools for connecting systems like Salesforce and SFTP. It's particularly useful for organizations looking for custom integration solutions tailored to their specific needs. The platform delivers dependable performance for small to mid-sized data workflows and is often praised for its flexibility and personalized support.

Positive: Using Infocon Systems, we were able to efficiently implement a Salesforce-to-SFTP integration, significantly reducing manual data transfer and streamlining our workflow.

Negative: The UI might not be as modern or intuitive, requiring a steeper learning curve for non-technical users.

Summary: Infocon Systems helps us connect with our partners using EDI and API. Their team is friendly and quick to help. The system works well and saves us time. Sometimes changes take a little longer, and some features are a bit tricky, but overall it’s been a good experience.

Positive: Infocon Systems helped us handle both EDI and API integrations with our partners. Their team made the setup easy and supported us through every step. We now exchange data automatically with our systems, which saves time and reduces mistakes. It’s been a big help in keeping everything connected and running smoothly.

Negative: Some features could be more user-friendly, and custom changes may take a little time. But the support team is always helpful and responsive.

Summary: We've been working with Infocon Systems for 5 years and have been very happy with the service. As a smaller business, we don’t have the resources for a dedicated EDI specialist, and Infocon has been the ideal solution.

Positive: Infocon Systems is highly rated, and they live up to it. The system is easy to learn, and the support team is great. They always create case numbers for questions and make sure to follow up until everything is resolved.

Negative: Some fields feel unnecessary, but we just focus on the required ones, and everything works smoothly.

Summary: We've been using Infocon Systems for about 3 years now, and it's been a great experience. The platform is user-friendly, simple, and really helps us stay productive. Overall, we're very happy with the system — honestly, we can’t imagine running our daily operations without it.

Positive: Infocon Systems has supported us with two different ERP systems and made our daily EDI work really easy. We're now moving to a new ERP, and after talking with Infocon, it looks like the integration will make things even smoother for our day-to-day processes.

Negative: Any issues we've had were quickly handled by their support team. Most of the time, it was just a misunderstanding or something we didn’t know, and once it was explained, there was nothing to complain about.

Summary: My experience with Infocon Systems has been excellent. They have always come through when I needed them. I can’t recall a time they let me down.

Positive: Infocon Systems has provided excellent support! We've used them for years and have never run into any issues.

Negative: I feel like there’s so much more the system can do, but I only know the basics.