IncidentMonitor Description

IncidentMonitor™ stands out as a sophisticated and adaptable IT Service Management (ITSM) solution. Originating from our Canadian headquarters, it has been developed, launched, and maintained since 1999 by Monitor 24-7 Inc., resulting in a robust user community across North America and Europe. The platform comes equipped with essential functionalities, features, and best practice templates that encompass ten ITIL processes, human resources processes, customer feedback surveys, and more, all readily available for immediate use. Beyond its role as an application for IT and ITIL support, IncidentMonitor™ serves as a comprehensive Service Management framework, featuring an integrated Workflow Engine, a Self Service Portal, and a Service Catalog Designer. The absence of a modular approach empowers organizations to broaden their service delivery capabilities beyond just the Service Desk, effectively enhancing operations across various departments. As a result, IncidentMonitor™ not only streamlines IT processes but also fosters a culture of efficient service management throughout the entire organization.

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Pricing

Pricing Starts At:
$21 per user per month
Free Trial:
Yes

Integrations

No Integrations at this time

Reviews

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Company Details

Company:
Monitor 24-7
Year Founded:
1999
Headquarters:
Canada
Website:
www.monitor24-7.com/pages/incidentmonitor

Media

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Product Details

Platforms
Web-Based
Windows
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support

IncidentMonitor Features and Options

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

IncidentMonitor User Reviews

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