INDARRA CONTACT CENTER Description

Komunika Teknologia is a company that focuses on providing cloud-based solutions for contact center management, specifically designed to enhance corporate communication channels. Founded by experienced entrepreneurs from the telecommunications sector with over 20 years of expertise, the company recognizes the significant expansion of "cloud" technology and "big data" in today's world. We facilitate your transition to an omnichannel approach by efficiently managing various communication platforms within your contact center, ensuring that your agents are equipped with the right tools to operate smoothly and effectively. Our versatile contact center solution comes in several configurations, allowing you to consult with an executive to determine which option aligns best with your unique business model and operational needs. By utilizing the right strategies for managing communication channels, you can elevate your customer service experience and build stronger relationships with your clients. Ultimately, we aim to empower businesses by streamlining their communication processes and enhancing overall efficiency.

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Integrations

API:
Yes, INDARRA CONTACT CENTER has an API
No Integrations at this time

Reviews

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Company Details

Company:
Komunika Teknologia
Year Founded:
2014
Headquarters:
Mexico
Website:
www.komunika.mx/indarra-contact-center.html

Media

INDARRA CONTACT CENTER Screenshot 1
INDARRA CONTACT CENTER Screenshot 1
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Product Details

Platforms
Web-Based
Customer Support
Business Hours
Online Support

INDARRA CONTACT CENTER Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

INDARRA CONTACT CENTER User Reviews

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