HubSpot CRM User Reviews

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  • Name: Anonymous (Verified)
    Job Title: VP of IT Services
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great for Small Businesses

    Edited: Mar 30 2021

    Summary: We evaluated several CRM systems for our business. We found HubSpot to be feature-rich. The pricing is better for very small organizations but is rather expensive for large organizations with 50+ users.

    Positive: 1. Cloud-based; no server required.
    2. Many beneficial features.
    3. Backed up in the cloud.
    4. Updated automatically.

    Negative: 1. Limited customization opportunities.
    2. Expensive for larger organizations.

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  • Name: Jose G.
    Job Title: Sales
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great CRM for beginners

    Date: Sep 04 2020

    Summary: On iOS, the app is not stable, for free plan you only have support by the community and you can't contact anyone.

    Positive: It's free.
    HubSpot always provides materials for complement your skills
    The UI is so friendly.

    Negative: Some things are limited the sales force lack many basics functionalities, also you can not fuse companies also you only add one mail account for each customer.

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  • Name: Chet N.
    Job Title: CEO
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Tried using but didn't like

    Date: Apr 23 2020

    Summary: Overall it's good for a free option. But I wouldn't go the paid route in my opinion because of customization limitations.

    Positive: Easy to use and set up for any size of business. Not hard to implement and works reliability for you.

    Negative: I didn't like how I couldn't customize it as much as I wanted.

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