Squaretalk
Squaretalk is a powerful contact center solution that transforms how modern sales teams connect with prospects and customers, convert sales opportunities, and grow their operations. It offers AI Voice Agents, omnichannel communication (including voice and WhatsApp messaging), powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, enterprise-grade security, and affordable scalability without additional complexity or costs..
With local numbers in over 150 popular and niche destinations, we enable businesses of all sizes to establish and maintain a local presence, build trust, support their global expansion, and shorten sales cycles.
Discover how Squaretalk’s cloud contact center platform can enhance your team’s connection rates and performance.
Learn more
QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
Learn more
net2phone
net2phone is a leading Unified Communications provider offering innovative and affordable cloud based telephony services in the US and worldwide.
With an embedded Voice over IP experience at the core, 30+ years of on-going innovation, and an ever expanding global presence, net2phone is one of the fastest growing providers in the industry.
Our cloud-based, unified communications and contact center solutions help businesses around the globe succeed by interacting with their consumers with enhanced intelligence and insights.
Learn more
ConneXio
The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform.
ConneXio Cloud is a full suite of Communication and Workforce Management Tools
- AI & Voice Recognition IVRs
- Omni-Channel IVRs
- Voicemail and Call Menu Builder
- VoIP Web-Phones
- CRM
- UCaaS / CCaaS
- Predictive Dialer
- BPO & Outsourcing
Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds!
- Real-time Analytics & Reporting
- Custom-Tailored
- AI & Machine Learning
- Industry-Leading VoIP Network
Learn more
