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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

A Virtual Private Network (VPN) creates a secure and encrypted tunnel for communication between your on-premises data center and your VPC hosted on HUAWEI CLOUD. This technology facilitates the development of a flexible and scalable hybrid cloud environment. Utilizing proprietary Huawei hardware, it encrypts data through IKE and IPsec protocols, ensuring reliable, carrier-grade stability for VPN connections. By employing this VPN service, you can seamlessly connect your cloud-based VPC to your local data center, enabling you to expand your network's computing capabilities by harnessing the cloud's scalability and elasticity. Moreover, Huawei's specialized hardware is instrumental in forming secure and dependable IPsec tunnels over the Internet. This solution effectively allows for the extension of your local infrastructure into HUAWEI CLOUD, ensuring that your application and service scaling needs are met efficiently. Additionally, you have the flexibility to purchase VPN connections as needed, with immediate accessibility once they are set up. This immediate access enhances operational efficiency and responsiveness to changing business requirements.

Description

The Cognitive Engagement Center (CEC) offers a comprehensive cloud service that combines voice, text, and video into a single customer service platform, enhancing the experience beyond traditional call centers. This innovative solution incorporates advanced technologies like voice and semantic recognition, natural language processing, 5G video capabilities, and IoT integration. By utilizing CEC, businesses can leverage Huawei's extensive experience across multiple sectors such as telecommunications, government, finance, insurance, the Internet, healthcare, education, and transportation, allowing them to establish a fully integrated intelligent customer service framework that enhances both quality and efficiency. The platform is designed to be carrier-class, ensuring reliability and accommodating large volumes of interactions simultaneously without any issues. With CEC, organizations can seamlessly implement the service right away, eliminating the need for complicated setups or the deployment of various applications. Additionally, the user-friendly interface ensures that customer service representatives can quickly adapt to the system, ultimately leading to improved customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Huawei Cloud Yes 

Integrations

Huawei Cloud Yes 

Pricing Details

$0.0082 per hour
Per connection
Free Trial No 
Free Version No 

Pricing Details

$80 per agent per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Huawei

Founded

1987

Country

China

Website

www.huaweicloud.com/intl/en-us/product/vpn.html

Vendor Details

Company Name

Huawei Cloud

Founded

1987

Country

China

Website

www.huaweicloud.com/intl/en-us/product/cec.html

Product Features

VPN

Anonymous Browsing No 
DNS Leak Protection No 
For Digital Security No 
For Financial Security No 
For Gaming No 
For Streaming No 
Kill Switch No 
Multi-Language No 
Multi-Protocol No 
Peer-to-Peer No 
Policy Management No 
Remote Access No 
Web Inspection No 
White Label No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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