Hostaway Reviews

Summary: Very good partner support and technical support team.
There are some issues that they need to fix and improve.
But overall is a good collaboration.

Positive: Direct communication.
Fast responses.
To the point solutions.
The partners are polite and helpful.
The chat is great.

Negative: Not easy to get in touch with account manager.
When the site is having updates, some times we have some problems, for example with the calendar.
Difficult to have a connection with VRBO.

Summary: Good and over all I will still surely recommend it to others so that they can use it for their business for sure.

Positive: User Friendly not like the other services and the explanation is easy to understand can explain to everyone easily.

Negative: Setting up is a bit time consuming and it needs a lot of understanding at first specially if you are the who will set it up.

Summary: Overall, Hostaway is a dynamic channel manager with a great support team and open to any feedback given. Would recommend.

Positive: Hostaway has a great support team that is open to any feedback and willing to make feature updates based on the needs of the client.

Negative: There were only minor issues that were addressed quickly.

Summary: Great tool, on the more expensive side, but it gives me peace of mind. Once the booking engine is improved and follows the high quality of the rest of system it will be a 5* solution for me.

Positive: Overall easy layout, doesn't require a lot of technical knowledge. Provides a nice property managing options. Calendar integration with my own ical (website), booking and Airbnb is great. The prices are also working, but needs some better understanding.

The automatic messaging is great as well, ensure you play and create your own.

The app is also a 5*

The onboarding team is fantastic, I had 5 sessions some of them very long. So kudos to them for answering all my questions and being patient with me.

Negative: The booking engine is integrated only with Wordpress. As a user of Wix, this is a limitation as I can't get a good with professional looking booking page. Thus removing one star.

Summary: Shabeeb has been amazing to work with! I love learning all the ways that Hostaway can not only help my business but my clients as well.

Positive: Customer service is amazing! Every time I have questions they either know the answer or are willing to reach out to their team to find the answer for me.

Negative: A little pricey but so far I am learning it and liking every part.

Summary: Overall a great product, just need to work a few minor bugs and add a few features, especially with the VRBO integration.

Positive: Ability to sync prices with Beyond Pricing, granular permissions for users, Wordpress plugin, great support and onboarding team.

Negative: No HTML email notifications, only text.
Some UI bugs.
Financial reporting a little buggy for CSV imported reservations.
Unable to manage VRBO messages, only emails.
Cannot sync multiple VRBO accounts.

Summary: Overall, we're very happy with our move to Hostaway - it's going to enable a lot more functionality especially with regards to direct bookings.

Positive: Very happy with Hostaway and all it does - particularly for making our internal processes a lot easier.

Negative: Financial reporting and owner statements can be a bit hit and miss between different users. Still some missing elements in the financials that we need to make up for manually. Task automation a little clunky to deal with - especially when trying to delete tasks.

Summary: I'd recommend this site to anyone in the vacation rental industry. It feels like life has gotten less stressful since integrating my channels to Hostaway. I love how they are constantly improving the software and never charge for any of these upgrades. Great job, Hostaway.

Positive: Hostaway is a powerful, thoughtful, and user-friendly PMS and I'm so glad I chose them. The onboarding process made me feel like they really cared about my learning the software thoroughly and held my hand through the trickier parts like integration with VRBO. It was a great experience being trained by Shabeeb and his counterparts. All of my trainers were brilliant, patient, kind, and affective teachers. Since "graduating" I have had great luck with the live chat support as well. I feel like Hostaway is an international family that has one common goal: making sure our guests have the best experience possible. I love the automated email system that lets me provide detailed information for my guests at each step of the booking, planning, checkin, and checkout process. I feel confident that my calendars are properly synched and up-to-date.

Negative: Some parts of the automated payment systems are quirky.

Summary: Customer support has been outstanding. Each and every time we've needed questions answered, which has not been very often, we were able to promptly get the information from a knowledgeable and friendly Hostaway team member.

Positive: We needed a platform that would scale with our anticipated growth. It needed to be affordable from day one, but not be deficient in the professional property management features our clients were expecting. Hostaway has delivered features and capabilities which exceed our expectations.

Negative: We honestly have no complaints or dislikes. Hostaway offers us the ability to run a small but growing property management firm and we can stay with them throughout the journey.

Summary: I've been using Hostaway for almost 1 year now. My overall experience is great. And I can recommend it to anyone without hesitating!

Positive: The new inbox feature is great along with excellent integration with Airbnb. Great customer service is a plus. Always happy with the service!

Negative: The integration with Vrbo and booking.com isn't so great. But I hope they are working on it!

Summary: I love how everything is available on page! easy access to the dashboard, messaging and calendars! I love the feature for adding users such as your cleaning and property managers to the platform and assign tasks! Overall I would recommend this platform and give it a 5 star review!

Positive: Easy
Accessible
One platform for all listings
API Integration
Automation
Easy access to dashboard
Unlimited onboarding calls
Great team of onboarding and sales specialist!!

Negative: Overall its an excellent platform. As a new user I am still learning so not sure what the cons would be!

Summary: Exceptional service overall. I can't say enough about the software and the trainer. I am super impressed and I have already refer the software to other host. This software far exceeds my expectations.

Positive: Ease of service, clear communication, system is set up to do endless things to make property managing streamline with all the technology needed to take out hours of messaging. Platform is really the best I've seen and I've view several demos. Great trainer & facilitator who help you to understand the software, setting me up to win & not struggle. Love the follow up with trainer. He really show care and that he want me to succeed using the software to my benefit.

Negative: I can't really think of any cons, seriously. I m sorry, but I really can't think of anything that I don't like at this time.

Summary: Lovely experience and added efficiency and effectiveness in our systematization. Great team to support with setting up during the boarding process.

Positive: Ease of use.
Lots of Support - Akeeshan, Uvindu, Mohameed etc.
Competitive cost.
Good integration to OTAs.
Email Automation.

Negative: All is great at the moment. We have no cons so far as even the cleaners have stated the additional value and efficiencies it brings to the business.

Summary: Overall the system works very well and I have been able to save a lot of time on daily operations. I like the fact that support center is easily reachable.

Positive: The company I work for has been using Hostaway for some time now, I easily adjusted to the software and received great support.

Negative: Nothing until today, every time I had a question/issue the support center or the account manager helped me.

Summary: Good service so far! Recommend!
Would be good if ;
- Calendar’s first day can be change to Monday.
- The site can be changed in other languages.
- Price setting for all the time instead of a limited time.

Positive: They were very patient with me, understand and explain on the different way to make it easier for me.
Perfect to manage all the channels in one.

Negative: Different price in the start of contract.
The first guy who i talk to told me it costs 100$, and the second one 100 €.