Hostaway Reviews

Summary: Excellent. I like the service, the software is easy to use, don't listen to the naysayers, it's a good company.

Positive: I tried many channel managers. Software is easy and intuitive. I'm very happy. It has master calendars financial management, booking, charging features.

Negative: None so far. I'm still new and learning but it's good.

Summary: Great Thorough and helpful, learned about owner dashboard and reporting which will be very useful going forward.

Positive: Thorough and helpful, learned about owner dashboard and reporting which will be very useful going forward.

Negative: Booking fee is available for website in the system but is not available through VRBO even though it's done through Stripe. Couldn't figure out how to deduct 3% from VRBO but working on it.

Summary: Hostaway is truly setting me up for great success. What an interesting experience!

Positive: Seyon was a fantastic ambassador salesman for this Hostaway company! I'm in Hollywood beach Florida & he was able to explain SUPER clear about the company - That which led me to immediately give up my information & begged to bring my thriving rental properties to this business right on the spot ! Thanks to Sayon for setting my vacation rental businesses up for success! You rock!

Negative: I absolutely loved everything about this company!

Summary: Wouldn't change a single thing. The support has been helpful. Love the continued support and learning more as time goes.

Positive: Paul is super understanding when it comes to learning. He adjusts his teaching style to match my non, tech savviness. Yet can adjust to my husband's computer guru status.

Negative: I wish I knew Paul's time. I feel bad that his 2a is my 12p.

Summary: I have tried a lot of channel managers but Hostaway is the one with most and easy characteristics. If setup correctly, everything is automated!

Positive: The ease of use and the continuing of adding new characteristics (like Wordpress plugin). Also, the customer support which is really quick.

Negative: Maybe the iOS mobile app needs some improvements which I am sure the Hostaway Team will improve.

Summary: My experience with Hostaway has been excellent. I am able to respond to guest inquiries from multiple properties across multiple platforms all from my phone. The customer support team is always easy to get ahold of and they're always friendly to work with. Great job Hostaway team!!

Positive: I've tried several property management systems and nothing compares to Hostaway. The software is easy to use and extremely reliable.

Negative: No cons that I can think of. In my opinion, it is the best system on the market.

Summary: Excellent product for Hotels and Resorts to manage any booking staffs from you guests and other reservation planning and payment as well and it can be well integrated with your website and also other useful softwares.

Positive: I was able to easily integrate it with my WordPress website. You have excellent support as well as Tharindi who is your Technical support engineer.

Negative: Sometimes, it needs help from the support to integrate as it needs specific expertise. It will be difficult just to simply integrate all without any help from your technical support.

Summary: Great system.

Positive: Easy to use.

Negative: Only credit card payment in direct booking system.

Summary: Overall I am pleased with Hostaway and its features. I look forward to more features that would make my business more efficient.

Positive: I like the way I can see all my listings across all platforms in one locations. Hostaway also makes it easy to communicate with my housekeeping staff and their keep track of their tasks.

Negative: The setup process for a listing has a bit of a learning curve. Once I did it a couple of times, it now is much easier.

Summary: Excellent value PMS with unbeatable customer support. To get technical support on a screen share to walk you through whichever difficulties you may face is brilliant.

Positive: Always available for help. A really great platform that does everything you need but for a price that is less than the competition. It's also constantly being improved.

Negative: N/A

Summary: I'm so happy that I found Hostaway work is a lot easier and support is great.
It has great features that I didn't see in other PMS and they are always updating the user guide!

Positive: Great customer service available for videocall from monday to Friday anytime! And they always have great attitude.
Super easy to use.
Great features like the inbox with all the channels, tasks and guest portal.
Automatons and message templates, make communication with guest super easy.

Negative: I think that the calendar can have a better design but is great either way!

Summary: Very pleased and satisfied with this service, excellent communication and quick responses to any questions.

Positive: Helpful answering all questions and showing me what to do - even when the call finished very quick responses. Very patient with me and incredibly knowledgeable.

Negative: I don't have any cons i am very happy with this service.

Summary: I've had sooooo many PMS' ... I've run the gambit ... of that I have no doubt. I think Hostaway isn't a perfect solution, but it's the BEST solution that I've come across, even Guesty, which used to be my fav.

Positive: - CHANNEL MANAGER: Plenty of Chanels to add nativly tot he Channel manager (although not all, but it's better than RentaUntied, even if it doesn't have all those other channels.

- SUPPORT: The Hostaway team get things done fast, and they are always adding new features which make my life a little easier. I recommend Hostaway to all my friends in the industry.

- AUTOMATIONS: the auto messages and auto tasking is good (they are always adding new functions, which is appreciated), there's lots of room for improvement, but they have a ZAPEIR integration now, which is helping a lot. It's new, so not as robust as I would like, but I have no doubt the team is going to make the most of it.

Negative: Most of my cons have been dealt with, but they could add more automation, and filtering functionality.

INTERGRATIONS: As noted above the Zapier integration is new, and only does the basics right now, but with the email parser, you can do almost anything!

TASKS: this section is near useless, but it's not a make a break option for me. It's not user-firendly, you can move around sub tasks. They HAD it in the Zapier app during the beta .. but have since removed it ... I'm sure they have something planned for it to make it a little more useable

PRICE: price is pretty high, but considering what your getting, and the great support team, I think it's resonable.

SUPPORT: could have a chat functionality, to help with qucik issues.

Summary: I am so thankful to have someone like Paul assist me with Hostaway when I am stuck on a certain task!

Positive: Paul is always available to help me navigate my learning curve with Hostaway. From the moment we installed Hostaway for our company, it has been wonderful!

Negative: Sometimes the time son issues are tough with customer service phone calls.

Summary: It's been very helpful for us to be using this platform. The on-boarding has been smooth sailing and helping our business scale more. The team are very friendly and would highly recommend to other property managers out there.

Positive: It has been a delight to be having Hostaway as our platform to use for our business. Akeesh has been outstanding and its been awesome having a friendly and helpful team to assist in transitioning our business needs.

Negative: Nothing so far. It's been quite well dealing with the support team. The software itself is amazing!