GestSup Description
GESTSUP is a fully web-based Support Management tool that facilitates the oversight of tickets and equipment. It is designed for simplicity, ensuring a quick and easy onboarding experience for both users and administrators alike. Additionally, it offers a customizable experience, allowing you to turn on only the features that you require. Since its inception in 2007, the application has been under continuous development and maintenance to enhance its functionality. Moreover, you can connect with a vast community of users ready to offer assistance and share their insights. This collaborative environment further enriches the user experience, making it easier to navigate challenges.
GestSup Alternatives
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Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
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Serviceaide
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SMART Software
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OneDesk
OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.
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Integrations
API:
Yes, GestSup has an API
No Integrations at this time
Company Details
Company:
GestSup
Year Founded:
2007
Headquarters:
France
Website:
gestsup.fr/
Media
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Product Details
Platforms
Windows
Types of Training
Training Docs
Customer Support
Business Hours
Online Support
GestSup Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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