CTM is a cloud-based conversation analytics and lead management platform designed to connect marketing attribution with customer communications and sales outcomes. Formerly known as CallTrackingMetrics, the software provides call tracking, conversation intelligence, lead routing, and contact center functionality. Its call tracking technology uses dynamic number insertion to attribute incoming calls to specific advertising campaigns, keywords, websites, and marketing channels. The platform also tracks SMS conversations, website form submissions, and online chats to provide a consolidated view of customer engagement. AI-powered analytics automatically transcribe, summarize, score, and analyze conversations to identify customer sentiment, purchasing intent, and potential sales opportunities. CTM includes AI voice agents that can answer inbound calls, qualify prospects, schedule appointments, and route inquiries to appropriate team members. Workflow automation tools support lead distribution, customer follow-ups, notifications, and CRM updates based on configurable business rules. Its reporting capabilities include real-time dashboards, advertising ROI analysis, agent performance monitoring, and campaign attribution reports. CTM integrates with marketing, analytics, and CRM platforms through native integrations, APIs, webhooks, and customizable automation tools.
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At Silverware, we believe in empowering hospitality businesses with innovative, reliable, and scalable technology. Founded over 30 years ago, we provide enterprise solutions for tier-one hotels and resorts, multi-unit restaurant operations, and large-scale venues.
As a Fullsteam company, our commitment goes beyond just providing software—we build relationships. With over 100+ integrations and a dedicated support team, we’re with you at every step. That’s why hospitality leaders in over 30 countries trust Silverware POS to drive operational efficiency and enhance guest experiences, ensuring success through custom-tailored solutions that grow with your business.
Set the gold standard with Silverware.
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StockTake Online
StockTake Online is revolutionary restaurant management software, simplifying every aspect of running your hospitality business, from control of the inventory to analytics, and it even covers allergens.
-Stock Control
-Product Overseeing
-Order and Delivery Management
-Supplier Administration
-Transfer Between Locations
-Enterprise-Level Data Access
Why Choose StockTake Online?
Comprehensive Features: From recipe costing to reporting analysis, our software covers all bases.
User-Friendly Interface: We make sure that the software is so easy to use that even the lowest level staff can use it and you can change what features they have access to.
Real-Time Data Access: All you need is a mobile phone/PC with an internet connection to work on the insights of your restaurant.
Increased Efficiency: With reduced discrepancies, the whole thing becomes easily manageable, less goes to waste and you have full control that no theft etc has taken place.
Expert Support: We have our support team available 24 x 7.
With its wide range of tools and capabilities, StockTake Online is the complete restaurant management software solution that helps your business run more smoothly, profitably, and efficiently.
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Resy OS
Resy caters to a wide range of dining experiences, from beloved neighborhood spots to renowned restaurants recognized by James Beard and Michelin awards. Information such as guest profiles, special occasions, dietary needs, and more can be effortlessly shared across all venues by any user, on any device, ensuring that no questions need to be asked. Unlike other services, Resy does not impose charges per reservation, allowing you to thrive without penalties for your success. Additionally, throughout 2020, we are offering complete fee relief to both new and existing partners. When you combine our cutting-edge table management system with an insightful data and analytics portal, you can achieve unprecedented levels of reservations and revenue. Today, dining discovery extends beyond a single platform; food enthusiasts frequently utilize various channels to explore and engage with their favorite eateries, particularly through their smartphones. To enhance this experience, we have collaborated with major platforms like Instagram, Google, and Facebook, enabling a smooth integration of Resy restaurant bookings directly within their services, ultimately simplifying the reservation process. This comprehensive approach aims to ensure that every dining experience is as seamless and enjoyable as possible.
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