Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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Letta
With Letta, you can create, deploy, and manage your agents on a large scale, allowing the development of production applications supported by agent microservices that utilize REST APIs. By integrating memory capabilities into your LLM services, Letta enhances their advanced reasoning skills and provides transparent long-term memory through the innovative technology powered by MemGPT. We hold the belief that the foundation of programming agents lies in the programming of memory itself. Developed by the team behind MemGPT, this platform offers self-managed memory specifically designed for LLMs. Letta's Agent Development Environment (ADE) allows you to reveal the full sequence of tool calls, reasoning processes, and decisions that contribute to the outputs generated by your agents. Unlike many systems that are limited to just prototyping, Letta is engineered by systems experts for large-scale production, ensuring that the agents you design can grow in effectiveness over time. You can easily interrogate the system, debug your agents, and refine their outputs without falling prey to the opaque, black box solutions offered by major closed AI corporations, empowering you to have complete control over your development process. Experience a new era of agent management where transparency and scalability go hand in hand.
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SWE-2
SWE-2 is a software engineering model from Cognition built for agentic coding tasks that require strong performance at lower computational and monetary cost. It is post-trained from the Kimi K3 base model and extends Cognition’s earlier SWE-1.7 training approach with a new reinforcement learning method for jointly optimizing multiple reasoning-effort settings. Medium, high, and maximum effort modes provide different tradeoffs between speed, cost, exploration, and verification depending on task complexity. The model is trained to inspect only the parts of a codebase that are likely to matter, helping it reach implementation faster and reduce unnecessary exploration. SWE-2 can generate and modify code, run tests, analyze repositories, work through terminal tasks, and verify whether implementations satisfy user requirements. Cognition also reports improvements in end-to-end test creation, regression detection, instruction following, and re-deriving conclusions when challenged. Its training process incorporates cost-aware rewards, length-weighted reward baselines, expanded reinforcement learning environments, and hardened verifiers intended to improve both efficiency and reliability. SWE-2 is positioned as a cost-efficient alternative to larger frontier coding models while remaining competitive on software engineering benchmarks such as FrontierCode, DeepSWE, and Terminal-Bench. The model is available in Devin Desktop and Devin CLI and is being introduced to additional Cognition products including Devin Web and Fusion.
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