
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
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Denodo is a logical data management platform built to help enterprises unify, govern, and deliver trusted data across complex technology environments. It connects data from cloud, on-premises, SaaS, third-party, and multi-cloud systems without copying or duplicating the information. The platform gives organizations a single trusted view of distributed data, helping analytics teams, business users, and AI agents access current information more efficiently. Denodo supports trustworthy agentic AI by combining live data access with business semantics, centralized governance, compliance controls, and lineage. Its self-service data marketplace allows users to find, prepare, and use governed data while reducing dependence on IT teams. The platform also supports natural language search, personalized data delivery, and role-specific views so users can get data with the right business meaning. Denodo helps organizations improve data lakehouse investments by giving teams optimized access to data beyond a single repository. Its real-time delivery capabilities help operations, analytics, and AI systems make decisions based on current information instead of stale copies. By reducing integration time and improving time-to-insight, Denodo gives enterprises a trusted data foundation for AI, analytics, and digital transformation.
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Seed2.1 Pro
Seed2.1 represents a groundbreaking advancement in productivity tools, featuring two distinct AI models, Pro and Turbo, tailored for varying levels of user needs. Designed to address intricate challenges encountered in everyday tasks, workplace responsibilities, and innovative ventures, this agent significantly enhances capabilities in areas such as general assistance, code development, multimodal comprehension, knowledge application, and reasoning processes. For demanding office tasks and intricate daily consultations, Seed2.1 adeptly manages a range of multi-step processes, including project management, document handling, tool utilization, data analysis, solution formulation, content organization, and synthesis of outcomes. In the realm of software development, Seed2.1 optimizes end-to-end processes within enterprise-level workflows, covering aspects like requirement gathering, software architecture, feature development, debugging, environment configuration, and quality assurance. Additionally, the model is proficient in comprehending entire codebases, effectively coordinating updates across numerous files, and ensuring the delivery of sustainable, production-ready software engineering solutions. Ultimately, Seed2.1 not only enhances productivity but also empowers users to tackle complex challenges with confidence.
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Ejentum
Ejentum serves as a structured reasoning framework tailored for agentic AI, enhancing the reliability, auditability, and discipline of LLM agents during intricate or protracted tasks. This innovative tool can be invoked by agents mid-task, facilitating precise cognitive operations tailored to the specific challenges they face, allowing for real-time corrections in reasoning rather than depending solely on static prompts. Designed to prevent AI agents from deviating, flattering, fabricating, or fixating on incorrect hypotheses, Ejentum also ensures they don’t settle for superficial answers or lose vital context over successive steps. The framework boasts 679 capabilities organized into four cognitive harnesses: reasoning, code, anti-deception, and memory. Within the reasoning harness, analytical capabilities are directed towards understanding causality, time, space, simulation, abstraction, and metacognition, which aids agents in steering clear of merely recognizing surface patterns. By integrating these diverse functionalities, Ejentum empowers AI to maintain a deeper engagement with tasks, ultimately enhancing the quality of their outputs.
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