Dropbox Reviews

Summary: I have been given insanely bad support. I paid (have receipt of payment) for a Pro account back in April. All was good until a few weeks ago. About 3 weeks ago I started receiving the following message: "Your Dropbox is full! Upgrade to get more space." I have 2 terra bytes of space I paid for. Support refuses to acknowledge my problem. Over the past 3 weeks, I have wasted hours and hours of my time trying to get this resolved. The numerous responses to my request invariably end up with support saying I need to upgrade. Round and round I go. I have tried email, twitter, chat, this community space and have even sent a snail mail to get this resolved. Absolutely no way to speak to a human. Terrible, horrible, time wasting "support". If I could only quit Dropbox and ask for a refund but I am sharing important files with colleagues and need to be able to exchange files with them. This is a disaster!

Positive: Until two weeks ago it was working fine. No complaints. It's hard for me to come up with anything positive to say.

Negative: Technical support is atrocious. I have wasting hours and hours of time trying for them to resolve my account problem.
As to the software component; I find the process of recovering files difficult.