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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our continuously advancing platform allows you to tap into insights from leading ecommerce enterprises globally. In the landscape of ecommerce, exceptional customer service stands out as the primary strategic advantage. Crafting a seamless purchasing experience has become crucial, and any shortcomings in this area can result in significant losses. We exist in an era that prioritizes experiences, where fostering strong connections with consumers is paramount. Provide your customers with tailored support across multiple channels and languages: no matter where they are or when they reach out for assistance. DigitalGenius equips you with the tools to enhance your customer's journey, ensuring they receive swift and precise answers. Whether inquiries relate to their orders, product stock, store locations, or sizing options, your customers will feel as though they are interacting with a genuine person! This personalized approach not only builds loyalty but also encourages repeat business, ultimately driving growth for your ecommerce brand.

Description

FactFinder is a comprehensive AI-driven product discovery solution that empowers online retailers to enhance customer experience and increase sales through intelligent search and personalized recommendations. Its proprietary algorithms have been refined over 20 years to outperform standard search methods and reduce zero-result pages, helping customers find products faster and more accurately. Serving diverse industries including food & beverage, sporting goods, fashion, and consumer electronics, FactFinder tailors its solutions to meet specific business needs. Key features include predictive baskets that anticipate shopper behavior, geo-targeting for localized experiences, and merchandising tools to optimize product visibility. Trusted by more than 2,000 B2B and B2C online shops globally, the platform also provides detailed analytics and integration capabilities for seamless operation. Its transparent AI ensures users maintain full control over search and recommendation rules. FactFinder offers personalized pricing, demos, and a support team dedicated to helping businesses maximize ecommerce performance. The platform’s flexibility and reliability make it a top choice for companies aiming to turn visitors into buyers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Magento Yes 
Emporix No 
Google Yes 
Google Sheets Yes 
OXID eShop No 
OneShot Yes 
PrestaShop No 
Salesforce Yes 
Shopify Yes 
Spryker No 
Zendesk Yes 

Integrations

Magento Yes 
Emporix Yes 
Google No 
Google Sheets No 
OXID eShop Yes 
OneShot No 
PrestaShop Yes 
Salesforce No 
Shopify No 
Spryker Yes 
Zendesk No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DigitalGenius

Founded

2014

Country

United Kingdom

Website

www.digitalgenius.com

Vendor Details

Company Name

FactFinder

Founded

2001

Country

Germany

Website

www.fact-finder.com

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

eCommerce Personalization

A/B Testing No 
Abandoned Cart Email No 
Dynamic Pricing No 
Offers & Discounts Notifications No 
Personalized Site Navigation No 
Product Recommendations No 
Reporting / Analytics No 
Social Insights No 

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