CustomAnswers Description

CustomAnswers, a 100% customizable CRM platform, is designed to fit your existing business model without any need to be modified. The system standardizes business processes and workflows. A feature-rich CRM can help you increase productivity and efficiency. It streamlines communications, emails, and walks-ins, and records and tracks all interactions. CustomAnswers provides clients with answers to their specific problems.

Integrations

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Company Details

Company:
CustomAnswers Software
Year Founded:
2001
Headquarters:
Canada
Website:
foipsoftware.ca/customanswers-tracking/
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Online Support
Business Hours

CustomAnswers Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

CustomAnswers User Reviews

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