Cumulus Retail Reviews

Summary: Happy to have switched and we've seen an uptick in sales. Would like it to be more optimized for iOS as many users had issues. Would like an easier portal to change the website for holidays/ special events/ etc.

Positive: Upgrade from AmmoReady / Gearfire
ease of use
great support team (Nate is the man)
product is able to grow with your business.

Negative: Not a true custom website
creating sellable products takes many steps
iOS seems to have issues.

Summary: for the most part, pretty satisfied after the training from the American staff.

Positive: Nathan offers customer service. always spot and response fast to my tickets and emails. Great communication.

Negative: UI is not intuitive without training. Ticket system is handle in India, so there's a language barrier.

Summary: Once again, I would like to thank Ethan, Shruti, and Deborah immensely. Celerant has transformed our experience, with significant progress, team support, and renewed confidence.

Positive: Celerant stepped it up. Ethan Perez bridges goals; Shruti & Deborah drive success; future looks bright.

Negative: In the past, we had some concerns, but the recent changes made by Celerant have been impressive.

Summary: His approach was informative, patient, and genuinely focused on helping us make the most out of our platform. It’s rare to come across someone who not only introduces themselves but follows through with this level of care and service.

Positive: Incredible support we’ve received from Bobby. From the moment he reached out to introduce himself, he’s gone above and beyond in helping us catch up.

Negative: None, support is very helpful solving if we have any report with any reports!

Summary: Overall, the experience has been stellar. The software is intuitive, the support is consistent and thorough. I would recommend the company to anyone.

Positive: I am a new user to Cumulus and have nothing but rave reviews. The ease of use of the software is outstanding(so far). The support that i receive is far above top notch. My implementation team that consists of Kimberly Mano, Nathan Gilbert and Scott Ward are very supportive and continue to be an invaluable resource to me as I grow my business.

Negative: As a new user, my challenge is really about learning the full functionalities of the back office and the software. However, the Cumulus team has continued to point me in the right direction and is supportive through each step.

Summary: We have had a seamless transition from our old system (profits). Every meeting we had with the Celerant team has been on time, informative and beneficial to our business. They were able to transfer our existing inventory database which has made converting to the new system very painless. Kimberley is always available to take our calls and questions and follows up promptly with a response or solution. This is a great service for any store. Thank you Kimberley and Celerant.

Positive: Kimberley was extremely professional and helpful getting our store set up. She is extremely knowledgeable in the product and is always available for support. She was very patient with us learning the new system and always has an answer for any question we had! I know this process would not have gone as smoothly without the help from Kimberley!

Negative: We haven't experienced any cons working with Celerant/Kimberly. I would recommend this service to any business for Point of sale and managing a store.

Summary: Overall, great experience considering the size of operation and range needs. We have an extensive operation and Kim is always ready to help.

Positive: What I like about Kim and her team was the seamless integration and level of communication. We had a tight deadline with our grand opening and she was able to make it happen.

Negative: There were a few hiccups along the way but nothing Kim and her team couldn't handle.

Summary: Overall, this is a great product! There is a lot of functionality and it honestly keeps track of you inventory in a much better way than the previous POS systems we've used. Also, they don't cancel you for selling firearms or firearm related products like many other POS systems out there. Our store is going to be getting our FFL soon which Celerant is going to be a backbone of when we pull that trigger. If you are in the firearm or shooting sports world, this is a must have system!

Positive: We got into Celerant after using 2 failed POS systems. Celerant has been able to provide for us nearly everything we were needing in a POS system. Along with managing our inventory and being able to place PO's easily, their ecommerce has made it able for us to get off the ground with online sales. Celerant provides you a team of people that are there to not only train you, but also help you troubleshoot any problem you may run into.

Negative: The only cons I really have is 2 minor things. 1, there is no quick or easy way to adjust inventory totals for something that isn't a part of the integrated vendor system. Which isn't really a big deal once you learn how to utilize the system. The other is the inability to move some items into a different category on the ecommerce side. It would be nice to be able to move some of the integrated vendors items to a category of you own choosing instead of the assigned category.

Summary: I used to have Quickbooks Point Of Sale and this is much better. There's much more you can do with this and I'm glad that I made the change.

Positive: I want to take this time to give a big shout out to my rep Kimberley Mano who is so patient and kind. She's been great to work with and just her alone made my experience amazing.

Negative: This is a very complex POS, so you're going to need to take a while to get to know. One thing I would recommend to Cumulus/Celerant, for gun shop retailers that sell firearms consignment and want to sell non firearm items via consignment. Create a firearms sale percent payout and a non firearms sale percent payout so that we don't have to go into System Config to change the consignment percentage each time we need to list an item.

The other con is how expensive it is to purchase and continue to maintain an account with Cumulus/Celerant

Summary: It was a very positive experience working with Stephanie and the rest of the on boarding team. They made sure I knew how the system worked and how to use all the features before going live.

Positive: The on boarding experience was great. Stephanie Wolfe did an amazing job answering questions and responded quickly to any issues I was having.

Negative: It would be nice if there was a better way for searching for items, customers, and vendors. Some sort of drop down menu when you start typing would be nice.

Summary: Overall, the product helps us keep track of our inventory effectively and efficiently, while also speeding our checkout process for customers.

Positive: Learning how to navigate the system was easy. After one training session per topic with Stephanie or support, I was able to navigate the back office and POS with ease. All of our cashiers were able to learn the system quickly and love how fast it made the check out process.

Negative: Occasionally when customers are checking out, the system will fail to save a receipt. We also have issues of the system kicking us out of the back office while trying to add new inventory. This can be a bit time consuming, having to clear the cache, log back in and then retype the information that did not save.

Summary: Great product with GREAT employees (see name above). Was able to ask simple questions and get a good answer,

Positive: Great training by Stephanie. She was able to answer all my questions and work with my crazy schedule. Stephanie always made sure i fully comprehended the area we were working on and set me up for success.

Negative: No cons for the system. Super easy once you play with the system and get an understanding.

Summary: I am very pleased with the service and assistance i was provided during the on boarding process. Everyone i worked with was extremely helpful and made sure our needs were met! I certainly recommend them to everyone!

Positive: The Celerant team had great customer service.
Everyone was very knowledgeable and Helpful which made the process much easier.

Negative: I cannot think of anything that i would consider a con.

Summary: Overall I am happy, but occasionally hit snags that require assistance from the vender. Not all the features we had in our prior system are part of the default setup. I think we could have found more pitfalls up front if we had a trial period.

Positive: The system is much more detailed than our prior system. It allows us to track inventory and sales in very useful ways.

Negative: It takes more setup and some of the deeper functions are not as easy to navigate.

Summary: Stephanie is and has been very helpful to work with throughout our transition of our new POS and e-commerce system. She has been a pleasure to work with and always very quick to respond and answer phone calls.

Positive: Stephanie is and has been very helpful to work with throughout our transition of our new POS and e-commerce system. She has been a pleasure to work with and always very quick to respond and answer phone calls.

Negative: We had no issues or problems with the transition!