Crisp Description

Enhance your customer communication by adding a personal touch, which can significantly improve satisfaction through the use of live chat. Crisp goes beyond mere chat software by streamlining all aspects of your customer interaction into a single platform. Your customers will enjoy a fantastic experience with a collaborative inbox, allowing you to address inquiries from website visitors with ease while simultaneously cutting costs using our live chat application! Research indicates that visitors who engage through chat support are more inclined to complete a purchase. With our complimentary chat solution, you can implement automated messaging that fosters proactive customer service, transforming casual visitors into potential clients. If you believe CRM software is solely about managing contacts, it’s time to shift your perspective. Crisp CRM offers a wealth of features that extend far beyond basic functionality, providing small businesses with tools to automate mundane tasks, enabling them to secure more deals. With Crisp, you can funnel more high-quality leads into your sales pipeline efficiently and effectively. This not only enhances operational efficiency but also ensures your business is well-equipped to thrive in a competitive market.

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Pricing

Pricing Starts At:
$25.00 per month
Free Version:
Yes
Free Trial:
Yes

Integrations

API:
Yes, Crisp has an API
View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Crisp
Year Founded:
2015
Headquarters:
France
Website:
crisp.chat/en/

Media

Play Video Crisp Screenshot 1 Crisp Screenshot 2
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Product Details

Platforms
Web-Based
Windows
Mac
iPhone App
iPad App
Android App
Types of Training
Live Training (Online)
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Crisp Features and Options

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Crisp Lists

Crisp User Reviews

Write a Review
  • Name: Ramesh S.
    Job Title: Senior Technical Support
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best Solution for Live chat customer support

    Date: Jul 15 2020

    Summary: Crisp is an excellent live customer support tool. We used and had an overall positive experience with it. it provides us an effortless platform to stay connected with customers using its live chat feature. It improves business and customer relationships.

    Positive: #1- Instant live supports solution for business.
    #2- It also integrates with the Slack app, gives the best platform to manage everything within a single app.
    #3- Very easy to install and implement on business.

    Negative: #1- We had an overall positive experience with it.

    Read More...
  • Name: Chet N.
    Job Title: CEO
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy and works

    Date: Apr 25 2020

    Summary: Overall it's a great and free option for any business to use on their website to engage with consumers.

    Positive: Super easy livechat to use and set up for any company website. Never had an issue and is very user friendly.

    Negative: Nothing I dislike about Crisp live chat to be honest.

    Read More...
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