Alternatives to ControlUp

Site24x7 provides unified cloud monitoring to support IT operations and DevOps within small and large organizations. The solution monitors real users' experiences on websites and apps from both desktop and mobile devices. DevOps teams can monitor and troubleshoot applications and servers, as well as network infrastructure, including private clouds and public clouds, with in-depth monitoring capabilities. Monitoring the end-user experience is done from more 100 locations around the globe and via various wireless carriers.

Microsoft Teams and Microsoft Office 365 performance management requires deep insight into the user experience and coordination between IT departments and service providers who each use different tools with different goals. IT teams often have difficulty identifying and solving voice quality and application performance issues. Traditional monitoring tools and user feedback don't give enough insight into the user experience. Martello Vantage DX™ provides IT teams with complete end-to-end visibility into Microsoft 365 user experience. IT teams can quickly detect and fix problems before they affect the user experience. Detect, alert, and anticipate user experience issues. Qualify, prioritize and prioritize IT and third party issues that impact Microsoft Teams and Microsoft Office 365. Maximize Microsoft service productivity in your business lines.

IT performance monitoring does not just focus on monitoring CPU, memory, and network resources. eG Enterprise makes the user experience the center of your IT management and monitoring strategy. eG Enterprise allows you to measure the digital experience of your users and get deep visibility into the performance of the entire application delivery chain -- from code to user experiences to data center to cloud -- all from a single pane. You can also correlate performance across domains to pinpoint the root cause of problems proactively. eG Enterprise's machine learning and analytics capabilities enable IT teams to make smart decisions about right-sizing and optimizing for future growth. The result is happier users, increased productivity, improved IT efficiency, and tangible business ROI. eG Enterprise can be installed on-premise or as a SaaS service. Get a free trial of eG Enterprise today.

Cisco ThousandEyes is an innovative platform for network intelligence that equips organizations with profound insights into digital interactions across various environments, including the internet, cloud, and enterprise networks. Utilizing sophisticated monitoring and analytics capabilities, ThousandEyes enables businesses to identify, troubleshoot, and rectify performance challenges that affect essential applications, websites, and services. Its extensive array of tools delivers valuable information regarding network performance, application delivery, and user engagement, allowing organizations to maintain uninterrupted connectivity and enhance user experiences. This platform is widely embraced by Fortune 500 companies and SaaS providers alike, establishing itself as a reliable solution for navigating the intricacies of contemporary hybrid and multi-cloud landscapes. Additionally, ThousandEyes empowers IT teams by equipping them with the tools needed to proactively manage, optimize, and refine their digital infrastructures for improved operational efficiency.

RapidSpike interacts digitally with customers just like customers, and monitors real and synthetic customer interactions from outside in order to provide clear insight into how to monitor, improve, and protect their digital experience. RapidSpike Magecart Attack Detection can detect client-side security breaches. Protect your customers' data, avoid massive fines, and protect your business' reputation.

Fortinet stands out as a prominent global entity in the realm of cybersecurity, recognized for its all-encompassing and cohesive strategy aimed at protecting digital infrastructures, devices, and applications. Established in the year 2000, the company offers an extensive array of products and services, which encompass firewalls, endpoint security, intrusion prevention systems, and secure access solutions. Central to its offerings is the Fortinet Security Fabric, a holistic platform that effectively melds various security tools to provide enhanced visibility, automation, and real-time intelligence regarding threats across the entire network. With a reputation for reliability among businesses, governmental bodies, and service providers across the globe, Fortinet places a strong emphasis on innovation, scalability, and performance, thereby ensuring a resilient defense against the ever-evolving landscape of cyber threats. Moreover, Fortinet’s commitment to facilitating digital transformation and maintaining business continuity further underscores its role as a pivotal player in the cybersecurity industry.

TeamViewer, a popular remote support and access software, allows users to remotely connect and control computers or devices from anywhere on the planet. It is widely used to troubleshoot technical issues, manage IT services, and provide customer support. The software supports secure file sharing, real time collaboration, and remote desktop accessibility across multiple platforms, including Windows MacOS Linux iOS and Android. TeamViewer has a number of security features, including end-to-end encrypted connections and two-factor authentication. This ensures a safe and reliable remote connection. Individuals, IT professionals and large organisations use it to boost productivity, provide remote support and manage devices efficiently.

The Riverbed Aternity platform harnesses the power of AI-driven analytics and self-healing mechanisms to enhance both employee efficiency and customer satisfaction while enabling swift market entry with high-quality applications, reducing IT operational expenses, and managing the complexities of IT transformation. By providing AI-powered insights derived from authentic end-user experience data and precise telemetry across various endpoints, applications, infrastructure, and networks, Riverbed Aternity equips Digital Workplace teams with essential tools such as DXI for benchmarking, an Intelligent Service Desk, and AI-enhanced troubleshooting. These features facilitate ongoing service enhancement and proactive incident prevention throughout the organization. Explore how Aternity can empower enterprises to achieve comprehensive visibility across their environments, lower IT asset expenditures, promote sustainable IT practices, and elevate the satisfaction of both employees and customers, ultimately driving organizational success.

The 1E platform empowers IT teams to enhance the user experience, strengthen security measures, cut expenses, and transform IT Operations from a mere cost center into a strategic asset. It features solutions such as 1E for Visibility, Control, and Compliance, 1E for Digital Experience Observability, and 1E for Service Desk Automation. With modern, automated capabilities, it ensures real-time configuration and compliance across the entire IT infrastructure. Resolution times can be significantly shortened without the need to exit ServiceNow, and organizations can gain insights into user sentiments regarding their digital environments by systematically gathering and analyzing actionable feedback. This leads to quicker troubleshooting, faster responses to security challenges, and an improved employee experience, as issues are resolved in mere minutes rather than hours. Furthermore, it automates common requests, reducing the necessity for tickets and allowing service desk agents to concentrate on more valuable tasks. By providing insights on software usage, organizations can enhance device performance and stability by removing underutilized applications, ultimately fostering a more efficient IT operation. As a result, IT teams can better align their strategies with organizational goals while also enhancing user satisfaction.

Monitor and manage the Digital Employee Experience. IT can improve technology's ability engage, empower, and delight employees at work by keeping an eye on the digital employee experience. Your next move is crucial when IT is under pressure to make everything work. Get all the real-time information you need to prevent disruptions from happening. Cloud-native platform to manage digital employee experience. Nexthink Experience helps you identify and solve problems, automates responses and continuously improves employee experience.

Take advantage of a streamlined digital experience management solution that seamlessly integrates with Prisma SASE, which includes GlobalProtect, Prisma Access, and Prisma SD-WAN, to enhance user experiences without the hassle of installing extra software or hardware. In today's work environment, where employees may operate from the office, home, or a mix of both, IT teams must swiftly identify insights and address issues across the entire service delivery pathway to prevent any disruptions to business operations. Utilizing ADEM alongside SASE, you can easily access answers to any performance inquiries concerning any user with just a few clicks. This solution enables you to pinpoint critical incidents and identify root causes by leveraging comprehensive experience insights. With performance metrics that are correlated across all endpoints, networks, and applications, you gain complete visibility necessary for effective experience management. This holistic approach not only simplifies troubleshooting but also empowers IT teams to maintain optimal performance across diverse user scenarios.

The Goliath Performance Monitor, equipped with advanced intelligence and automation, empowers IT professionals to predict, address, and document issues related to end-user experiences, no matter the location of IT workloads or users. It zeroes in on the three primary factors that typically trigger support tickets: initiating a logon, the logon procedure itself, and performance during sessions. This innovative technology aims to provide proactive alerts for potential end-user experience challenges before they arise, and if they do occur, it equips you with the necessary data for swift troubleshooting. Furthermore, it generates objective evidence through reports and historical metrics, ensuring there is tangible proof to substantiate corrective measures aimed at averting future complications. The Goliath Performance Monitor offers extensive and detailed visibility, enabling effective troubleshooting of VDI environments with the most thorough performance data at your disposal. Consequently, support teams and administrators can swiftly pinpoint the exact location of issues within the delivery infrastructure, thereby enhancing overall operational efficiency. This comprehensive approach not only resolves current challenges but also helps in fine-tuning systems for future stability.

Introducing a remote access solution that uniquely integrates patented technologies designed to stabilize and optimize the network, tailored specifically for mobile and remote employees. This innovative approach provides a smarter method for ensuring secure remote access, shielding users from hazardous content while safeguarding enterprise resources against unauthorized access. Gain valuable insights into remote workers through real-time dashboards that visualize key metrics. Diagnose potential issues, uncover opportunities, and implement changes that enhance the employee experience. As your workforce becomes increasingly dispersed, depending on cloud services to perform tasks from any location, it is vital to have security solutions that adapt to this evolving landscape. Embrace a zero-trust framework at the edge without compromising on current operational needs. Experience a seamless integration of the best attributes of VPN and ZTNA in a singular platform. Regardless of the operating systems or devices in use within your environment, and whether your approach leans more towards on-premise or cloud solutions, you can deploy the system in a manner that perfectly aligns with your specific requirements. This ensures that your organization stays ahead in a rapidly changing digital world.

Lakeside Software is a leader when it comes to digital experience monitoring. Software that gives IT teams the visibility they need to create and support productive digital workplaces is what we develop. Our technology is used by customers to perform workplace analytics, IT asset optimization and remote work management. SysTrack is a digital experience monitoring product that collects and analyzes data about everything that could impact business productivity and end-user experience. For more information, visit www.lakesidesoftware.com.

Measure and improve the technology experience of your employees. Make it easy for employees to self-solve problems and engage with IT if extra support is required. Use the data that ServiceNow already has to complement the information collected by your end users through their apps and devices. Digital End-User Experience is built on the Now Platform®, which is a single system for action in the enterprise. Connect your employees to self-service tools that will allow them to quickly diagnose and resolve IT issues. Simplify IT communications. Now Platform®, the cloud-based application platform that all ServiceNow products are built on, is the only one. Automate, simplify and connect work across your enterprise to move forward.

Workelevate is a decentralized exchange (DEX) platform designed to enhance the employee experience by addressing IT, HR, and Field Operations concerns. It effectively automates the response process for IT support inquiries through advanced tools like a Self-Servicing Conversational AI Chatbot, a Self-Healing Agent, and a comprehensive admin console. Our DEX platform can easily integrate with various IT Service Management systems such as ServiceNow, BMC, Zoho Desk, and Symphony Summit, as well as custom ITSM solutions. Additionally, it connects with HR Management Systems like Darwin Box, Ramco, SAP SuccessFactors, and People Strong, facilitating a seamless user experience. The conversational chatbot is also compatible with popular platforms like Google Workspace, Microsoft Teams, Slack, WhatsApp, and major web browsers. For larger enterprises that require onsite assistance, we offer customizable services that encompass Conversational AI, Remote Support, and Onsite Support tailored to the client's specific needs. Meanwhile, smaller businesses can benefit from our extensive 25+ years of experience in end-user management, ensuring they receive the support necessary to enhance their operational efficiency. This dual approach allows us to cater to a wide range of organizational requirements, ensuring that every client, regardless of size, can elevate their employee experience effectively.

Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint's Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high-fidelity data, and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide observability into anything that impacts customers, workforce, networks, website performance, applications, and APIs.

Centreon is a global provider for business-aware IT monitoring to ensure high performance and continuous operations. The company's AIOps-ready platform, which is holistic and ready for use in today's complex hybrid cloud infrastructures, is designed to meet the needs of these distributed clouds. Centreon monitors all aspects of the IT Infrastructure, from Cloud-to Edge for a clear and comprehensive view. Centreon eliminates blind spots by monitoring all equipment, middleware, and applications that are part modern IT workflows. This includes legacy assets on-premise, private and public clouds, and all the way to edge of the network where smart devices and customers come together to create business value. Centreon is always up-to-date and can support even the most dynamic environments. It has auto-discovery capabilities that allow it to keep track of Software Defined Network (SDN), AWS or Azure cloud assets and Wi-Fi access points, as well as any other component of today’s agile IT infrastructure.

Enabling the world’s largest enterprises to oversee and safeguard their essential networks is our mission. Our innovative data model facilitates the rapid collection of new, on-the-spot data within mere seconds, empowering customers, partners, and Tanium to swiftly enhance functionalities on this adaptable platform. With our patented architecture, we can gather and disseminate data to millions of endpoints in a matter of seconds, all without the need for extensive infrastructure. This approach allows for informed decision-making directly at the data generation source: the endpoint itself. Our agent is designed to utilize minimal resources and bandwidth, easily fitting onto the firmware of even the smallest chips. You can broaden your capabilities without increasing Tanium’s operational footprint. We believe that the most effective way for our clients to grasp the full scope of our services is through a live demonstration of our platform in action. Orion Hindawi, the co-founder and CEO of Tanium, will lead you through an interactive keyboard tutorial to showcase the functionality of Tanium and the strength of the platform, enabling you to locate every IT asset you possess in real-time. This hands-on experience illustrates the practical benefits of our technology, ensuring that users can make the most of their IT management strategies.

Discovering how your teams interact with their digital workplace has never been faster, easier, or more precise. By utilizing DEX Insight’s application usage analytics, you can pinpoint where your teams allocate their time, allowing you to discern which tools add real value and which do not. Gather employee sentiment while they engage with any internal or licensed software application, enabling informed, data-driven decisions regarding the tools you employ in your technology ecosystem. Installation of DEX Insight on your employees' devices and browsers takes only a few minutes and runs seamlessly in the background. Before long, you will gain insights into usage patterns, employee sentiment, and the effectiveness of any tool within your organization’s tech stack. As software becomes integral to our work, many digital transformation initiatives lead to inflated tech budgets, excessive waste, and employees feeling overwhelmed by an abundance of tools. Our mission is to enhance the relationship teams have with their technology, fostering a more satisfied and efficient workforce while reducing unnecessary expenditures. Ultimately, by prioritizing user experience, we can create a work environment where technology empowers rather than hinders productivity.

Add an experience layer to your digital workplace with Workgrid. Pull notifications, communications, and tasks from core systems into one unified experience accessible via mobile or desktop apps, or through a toolbar layered onto your intranet. Make it easier for employees to access timely, contextual information, and help them focus their attention on what really matters. Automate tasks and workflows, integrate with enterprise systems, and improve the digital employee experience with features like chatbot, microapps, and integrations. Create a digital workplace that is accessible wherever your team works, whether it is in an office, remotely, or a little bit of both. Learn more about how Workgrid can enhance your digital employee experience, request a demo today!

Spend more time creating great software than fighting it. Raygun, a cloud-based platform, provides error, crash and performance monitoring for web and mobile apps. Raygun's powerful suite allows teams to have complete visibility into issues their users face, and can provide code-level details into the root causes. Raygun's products cover three main areas: APM, Crash Reporting and Real User Monitoring. They are all fully integrated to each other to provide powerful insights unlike anything your team has ever experienced. Raygun allows you to see how your users actually use your software. You can quickly detect, diagnose, and fix performance issues faster.

Skylight offers advanced monitoring solutions for network performance and user experiences across all applications, clouds, and networks. As a virtualized platform focused on performance assurance, Skylight provides comprehensive visibility into the performance of networks, applications, and services, spanning from the user edge to the core network and cloud infrastructure. By actively managing performance metrics, Skylight ensures that both networks and cloud-based applications adhere to stringent performance standards, optimize capacity, and fulfill high customer expectations regarding quality of experience. Utilizing robust performance analytics and machine learning, Skylight effectively identifies, forecasts, and mitigates issues that could negatively affect customers. With Skylight, you can capture detailed and accurate data on networks, applications, and services using its versatile sensors. These sensors are available in different formats, including both software and hardware, enabling users to deploy Skylight's capabilities throughout their network, from remote sites to cloud environments, ensuring comprehensive coverage and insight. This flexibility allows organizations to enhance their operational efficiency and responsiveness to performance challenges.

Rigor Digital Experience Monitor combines the power and intelligence of synthetic monitoring with an optimization engine to help you identify, fix, and prevent website performance issues and user experience problems.

By actively gathering feedback from end users, you can cut through the noise to focus on what really matters. The data you need for making the best decisions comes from the unbiased feedback of thousands of users. ML-powered analytics identify the most important end user concerns, so you can focus your efforts on delivering maximum value. AI summarizes verbatim feedback so that every member of your staff has the evidence needed. IT user experience is measured using a standard and objective metric. Comprehensive view of IT services. Evidence to support or refute assumptions. Instantaneous view of where you can invest to maximize your return. Clear breakdown by location, service, and business unit. Data to help you build your business case, and to inform vendor negotiations. Each leader has detailed data for their area. The team will trust objective and actionable data. Predictive insights to help you stay ahead of potential problems.

appNeura’s offerings deliver real-time actionable insights regarding the quality of service for applications to businesses. This functionality enables Developers, IT/Ops Managers, and Product Owners to swiftly implement corrective measures aimed at enhancing application performance and scalability. In its report on Innovation Insight for Digital Experience Monitoring, Gartner highlighted the importance of investing in ‘DEM’ to avoid becoming obsolete, as IT leaders who neglect this area may find their skills and tools inadequate in the face of increasing operational complexity and the heightened need for proactive, personalized, and adaptive services. Furthermore, gaining improved visibility into both overburdened and underutilized staff promotes greater accountability and transparency among employees, while also allowing for the effective management of remote workers without compromising any private information. As enterprises navigate these challenges, adopting such insights becomes crucial for maintaining a competitive edge.

Shoppimon stands out as the sole solution that comprehensively comprehends the applications it oversees. This context-sensitive comprehension makes the platform user-friendly and offers easily understandable insights. It enables all essential stakeholders in a business—ranging from marketing to operations and IT—to engage in site monitoring and influence the decision-making processes involved. Enhance the customer experience and reduce cart abandonment rates by recognizing every issue from a shopper's viewpoint, even before actual customers become aware of them. By doing so, businesses can proactively address potential problems and foster a more seamless shopping journey.

Implement real-time tracking to measure user satisfaction effectively. Leverage our advanced digital experience monitoring system, which is driven by predictive workplace analytics and AIOps. Nowadays, businesses worldwide are undergoing a significant transformation in how employees perceive their modern work environments. The contemporary workforce, often referred to as "millennials," prioritizes attributes such as flexibility, inclusivity, and privacy. To enhance productivity in the workplace, organizations must confront a new array of challenges that arise with these evolving expectations. One notable challenge involves managing the vast quantities of End User Computing (EUC) data produced by various endpoint devices within companies. By utilizing workplace analytics tools, organizations can turn this data into valuable insights that boost employee efficiency and minimize unintentional disruptions. HCLTech WorkBlaze is at the forefront of this initiative, continuously monitoring extensive EUC data through its sophisticated workplace data analytics engine in real time, offering actionable insights that have the power to drive significant transformation within the workplace. As the dynamics of work evolve, the importance of harnessing such data-driven strategies will become increasingly critical.

Evaluating app performance through distributed testing is essential for understanding the effects of cutting-edge technologies such as 5G, edge computing, and content delivery networks (CDNs), which are vital for enhancing user satisfaction. Our platform is specifically designed to offer a distributed digital measurement framework for both wireless and wireline networks, including cloud services and CDNs. Inadequately performing applications can result in significant declines in user engagement and revenue, highlighting the importance of pre-launch testing and ongoing, experience-centric monitoring. Our solution enables automated functional testing and user experience evaluations that are non-intrusive, facilitating the release of flawless applications and an improved experience within the app. As enterprises transition to cloud-based Software as a Service (SaaS) applications and embrace remote work, they face new challenges in maintaining smooth connectivity and optimal app performance for their workforce. Moreover, our platform allows for synthetic monitoring of app performance across various locations without requiring any SDK integration or modifications to existing code, ensuring comprehensive oversight of user experience across diverse environments.

FortiMonitor transforms network oversight by facilitating comprehensive visibility into the user experience from start to finish. As a robust, software-as-a-service digital experience monitoring (DEM) platform, FortiMonitor aids organizations in upgrading their performance-monitoring systems. It ensures clarity into application performance on endpoints and the overall digital experience, regardless of the user's location or where the application is situated. Discover how FortiMonitor equips NetOps teams with the tools for thorough monitoring of network and application performance, ultimately enhancing the digital experience for both customers and employees. Moreover, the monitoring of SD-WAN underlays provides valuable DEM insights for active SD-WAN participants, revealing user-specific metrics related to application accessibility. Detailed metrics such as SSL resolution time, DNS resolution time, time to first byte, time to last byte, and round-trip time are provided, along with standard measurements of packet loss, latency, and jitter for each underlay. This comprehensive approach not only improves network performance but also fosters a more responsive and efficient user experience overall.

Experience lightning-fast monitoring of all your WAN connections with LinkEye, a cloud-based platform for WAN observability and AIOps. With a vast network of hundreds of Points of Presence (PoPs) worldwide, LinkEye enhances network operations by delivering real-time insights, automated troubleshooting, and in-depth analytics tailored for wide-area networks. This advanced system allows organizations to swiftly oversee their WAN circuits, ensuring robust performance through its global coverage. Additionally, LinkEye's Digital Experience Monitoring (DeX) serves to identify potential issues before they affect end-users, thus maintaining optimal application performance. The LinkEye Co-pilot feature can completely automate the troubleshooting process, significantly reducing the fault response time from 30 minutes down to just 30 seconds. By utilizing DeX, you can effectively detect issues before they disrupt user experience, as even a faulty last-mile fiber can lead to WAN circuit instability and degrade application interactions. LinkEye empowers users to proactively identify and resolve such issues, ensuring a seamless network experience for all. With its comprehensive approach, LinkEye not only enhances operational efficiency but also strengthens user satisfaction across the board.

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Liquidware's Stratusphere UX stands out as a premier solution for monitoring user experience and diagnostics within the industry. Its independent, platform-agnostic design ensures that user-centric visibility is maintained consistently across various platforms. The capability to analyze and delve deeper into user, machine, and application workloads is vital for refining the workspace environment and formulating an effective Applications Strategy. Additionally, Stratusphere UX boasts the most extensive range of metrics compared to any other user experience monitoring solution available today. Essential metrics that shed light on the productivity levels of remote employees are prominently featured on our Work From Home page, illustrating how bottlenecks in end-user computing resources can adversely affect your team's performance. Furthermore, by focusing on Process Optimization, organizations can enhance key workspace processes, resulting in improved workload density, reduced risk, and heightened overall performance. This comprehensive approach fosters a more efficient and effective work environment for all users.

OCI Application Performance Monitoring (APM) offers comprehensive insights into application performance, allowing DevOps teams to swiftly identify and resolve issues to maintain a reliable service. Businesses rely heavily on their applications to facilitate essential operations and must take proactive measures to guarantee that their online clientele can access information and conduct transactions efficiently. With the implementation of APM, organizations have successfully minimized performance-related issues by 90%, achieving this with reduced effort and expense. APM serves as a powerful distributed tracing system that operates as a service, enabling DevOps personnel to monitor every single transaction step—eliminating any need for sampling or aggregation—across both new and existing applications hosted on OCI, on-premises, or in various public cloud environments. This service effectively supports both microservices-oriented applications and traditional multi-tier legacy systems, ensuring a wide range of applications can benefit from enhanced performance insights. By adopting APM, organizations can significantly improve their operational efficiency and customer satisfaction.

Efficiently and securely manage and deliver any application across various devices using Workspace ONE, an intelligent digital workspace platform. This comprehensive solution combines access control, application management, and multi-platform endpoint management into a unified platform, available as both a cloud-based service and an on-premises option. It enhances employee engagement and productivity by providing a tailored experience, allowing immediate access to any application on any device from the very first day. Adopt a single, cloud-driven solution for unified endpoint management that caters to every device and use case, promoting a seamless operational flow. By eliminating silos, organizations can streamline the management of all device and application types, resulting in faster processes with fewer individual solutions while expanding capabilities. Additionally, ensure the security of devices, users, and data through conditional access, automated patch management, and configuration policies, all aimed at establishing a robust Zero Trust security framework. This holistic approach not only fortifies security but also enhances organizational efficiency.

In the era of technology, the concept of a "Workplace" has evolved from a physical office where staff engage with corporate tools and data for set hours. The interconnectedness of today's world allows employees and businesses to exchange knowledge and collaborate beyond traditional boundaries, facilitated by innovative communication methods. As a result, modern workplaces are experiencing a significant transformation. The conventional management model, which focused heavily on devices, limited employee productivity to company-issued PCs that were tightly controlled by the IT department, creating a restrictive and inflexible environment. To address this shift, Pivot Technology Services has introduced a Workplace Experience transformation framework designed to foster a user-centric atmosphere. This framework assists organizations in moving away from a device-centric approach toward a more user-focused support system, utilizing tailored services and data analytics to enhance the overall employee experience. By prioritizing the needs and preferences of users, organizations can adapt to the changing landscape and cultivate a more dynamic and engaged workforce.

Oversee the complete employee experience seamlessly from start to finish. Instantly connect to all your cloud tools, applications, and resources. Monitor return on investment and engagement levels with up-to-the-minute analytics. Initiate the process swiftly without needing any technical or design skills. Draw in, motivate, and keep talent with the leading employee experience platform available today. This is a redefined digital employee experience. As the workplace evolves, so do the requirements of your workforce. Enhance ROI across your workplace tools while optimizing existing investments using real-time data insights. Foster talent retention by providing memorable initial experiences through easy-to-navigate personalized content. Traditional intranets tend to be cumbersome, outdated, and unengaging, leading to low interaction rates and high turnover. In contrast, HulerHub presents a modern solution. It is an employee experience platform designed to elevate the employment journey through tailored digital interactions that cater to each individual's needs and preferences.

• Simplified access: Centralised access to all apps, documents, and information you need. Easily connect legacy systems with the cloud, and increase user productivity, regardless of time or location. With a range of tools such as Citrix, ClientlessRDP, Azure Virtual Desktop, Fileserver, VMware, and Liquit, we offer flexibility and efficiency without compromising security. • Simplified communication: Benefit from various functionalities, such as The Hub, SharePoint and Viva Engage integrations, an Address Book Centre, and other intranet functionalities. This wide range of possibilities strengthens the bond between employees and promotes effective information sharing and collaboration. • Simplified workflows: Streamline processes by providing approvals and updates in a single overview. Utilise the Smart Global Search feature for efficient searches, and leverage Open API's to seamlessly connect all your apps to a unified interface, enhancing productivity and connectivity. We connect with TOPdesk, OpenIMS, Egnyte, and many other integrations to simplify information flows, and increase employee efficiency.

MODA is a Microsoft Teams application that allows you to create personalized and collaborative dashboards. Create workspaces in just two clicks, tailored to the needs of each of your collaborators with MODA's widget catalog. Engage your frontline workers and strengthen the communication with MODA's unique mobile experience. Have a clear overview of the entire Microsoft 365 environment without leaving Microsoft Teams. Get the most out of your Digital Workplace by centralizing your business tools, communication and resources. Enhance your employee experience in Teams with MODA today.

OpenText™, Operations Bridge, is enterprise performance and event management software. It accelerates your move to AIOps full stack across multicloud and on premises environments with automated discovery, monitoring and remediation. A SaaS platform consolidates data from across your toolkits, pinpoints service delays, and identifies solutions to help you adopt AIOps faster. Discover services and dependent resources dynamically in the cloud and on-premises, gaining complete IT visibility and solving problems faster. Choose the deployment method that best fits your organization's needs, whether it is speed and flexibility or total control.

SignageOS is the first unification platform for digital signage in the world. SignageOS allows CMS, system integrators and managed solution providers to integrate and deploy scalable networks of any digital signage. signage hardware. signageOS uses modern technologies in an API-first approach to provide standardized APIs for digital signage development. SignageOS' single codebase approach, and the knowledge base derived over years of experience with digital signage hardware platforms, ensures that companies can build future-proof digital signage networks. SignageOS is used by companies all over the globe to resolve compatibility issues with digital signage hardware and software. It allows them to remotely control each type of hardware through a single system.

The Cyara CX Assurance Platform, which has won numerous awards, helps companies improve customer experience development and quality across all digital channels and voice channels. It also ensures customer journeys are seamless. The Cyara Platform supports all phases of software development for customer experience. This includes design, functional and regression testing, load testing, production monitoring, and user acceptance testing. We test from the customer’s perspective to ensure that you can identify issues that could impact the customer experience across the entire technology stack.

MIVU’s network monitoring services deliver instantaneous statistical insights into performance challenges, ensuring the seamless and dependable operation of your network. By providing a thorough understanding of bandwidth usage, traffic patterns, and device health, MIVU empowers IT teams to swiftly identify and address potential issues that could lead to major interruptions, while also supporting prompt corrective measures. This proactive approach not only enhances system dependability by resolving issues before they escalate but also optimizes resource allocation and bolsters network security. Moreover, the advanced monitoring tools offered by MIVU enable organizations to effectively manage potential performance slowdowns, thereby sustaining uninterrupted and efficient business operations. As a result, businesses can focus on growth and innovation, knowing their network is in capable hands.

Experience award-winning monitoring and reporting software that combines simplicity with essential analytics. Enow delivers real-time monitoring solutions tailored for your on-premise infrastructure. By tracking application-specific metrics on your servers, you gain comprehensive visibility and control down to the smallest detail. For businesses employing hybrid models or operating fully in the cloud, Enow facilitates straightforward dashboards that provide quick insights as well as detailed reports for thorough analysis. Utilizing synthetic transactions, Enow streamlines the process of ensuring a consistent and smooth end-user experience for Exchange on-premises (including Autodiscover, EWS, and MAPI), ADFS, Office 365, and Exchange Online. Our software automatically evaluates the critical functionalities that impact user satisfaction, allowing you to detect potential issues before they escalate into outages. With over 700 insightful reports available, you can analyze usage trends and strategically prepare for future demands, ensuring your organization remains ahead of the curve. By leveraging this extensive data, your business can make informed decisions that drive efficiency and improve overall performance.

You don't need to speak to the users in order to understand what they experienced (replays, behavior insights, etc.). End-2-end Transaction Insights (business, technology, etc). Poor user experience can be caused by issues with the interface design or technology. Germain UX identifies the root-cause and use cases of issues, down to user clicks and scenarios and technology (network requests, code, sql etc.). Ineffective business operations can be caused by a lack of training, poor organizational structure, and attrition. Germain UX identifies the main gaps and their root cause, in real-time, 24x7. Low conversion rates can be caused by a number of factors, including a crowded call center, a lack of expertise and difficulty finding information on a site. Germain UX can help identify actionable insights. A poor customer experience can be caused by a number of factors, including a product or service that is ineffective, lacked support, and difficult to find online material. Germain UX identifies these insights in real-time and 24x7.