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Average Ratings 1 Rating

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features
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support

Description

Analyze, optimize and monitor the digital employee experience from VDI, applications, to physical endpoints. ControlUp Edge DX gives IT teams visibility and control over employees' endpoint devices. This allows them to collect any device metric that can be used to troubleshoot or remediate any digital experience issues. ControlUp Insights stores up to one year's worth of EUC environment data. This allows your team to see trends and provide a better digital experience for the future. ControlUp Scoutbees acts as an early warning system to detect problems with enterprise resources. It allows you to quickly identify problems and address them before they impact user productivity. You can also use it to power your work from anywhere.

Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AutoSys Workload Automation No 
Boomi No 
HCL BigFix Service Management No 
LayerX No 
Matter Center for Office 365 No 
Microsoft 365 Yes 
Microsoft Power BI No 
Microsoft System Center No 
Microsoft Teams No 
MuleSoft Anypoint Platform No 
Nanoheal No 
Nexthink No 
SAP Store No 
Salesforce No 
SolarWinds Database Performance Analyzer No 
Stratodesk NoTouch Yes 
SysTrack No 
VMware Cloud Yes 

Integrations

AutoSys Workload Automation Yes 
Boomi Yes 
HCL BigFix Service Management Yes 
LayerX Yes 
Matter Center for Office 365 Yes 
Microsoft 365 No 
Microsoft Power BI Yes 
Microsoft System Center Yes 
Microsoft Teams Yes 
MuleSoft Anypoint Platform Yes 
Nanoheal Yes 
Nexthink Yes 
SAP Store Yes 
Salesforce Yes 
SolarWinds Database Performance Analyzer Yes 
Stratodesk NoTouch No 
SysTrack Yes 
VMware Cloud No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

ControlUp

Founded

2009

Country

Israel

Website

www.controlup.com

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

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