Contact Cubed Description

We are a speech analytics company that uncovers hidden insights from your call recordings. Our AI-driven platform keeps 100% of your customer interactions in the spotlight. Schedule a demo to see what's hidden in your calls. Our proprietary speech and voice analytics platform analyzes 100% of your calls seamlessly. With the power of industry-specific C.I and cutting-edge A.I., you can improve your internal processes and goals. Our recipe for success is yours. We can help you increase conversion, improve NPS, or simply increase call efficiency. We cover every industry, from collections to insurance to sales to banking, and all have their own nuances, language and normalcy. We are committed to optimizing call center management experiences, from the simplest to the most complex.

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Company Details

Company:
Contact Cubed
Headquarters:
United States
Website:
www.contactcubed.com

Media

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Product Details

Platforms
SaaS
Type of Training
Live Online
In Person
Customer Support
24/7 Live Support
Online

Contact Cubed Features and Options

Speech Analytics Software

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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