Consensus Reviews

Summary: It is a great tool to create and share demos with prospects, customer success managers are great and always happy to help/support and involve you as a customer.

Positive: - Easy to build and customize flow to share with prospects in pre-sales phase and demo the UX/UI of the product
-Great customer experience and support

Negative: Sometimes not super easy to use when it comes to video editing and setup before sharing

Summary: My overall experience with Consensus has been highly positive. It has significantly streamlined our sales process by automating personalized demo delivery, allowing us to engage prospects more efficiently and effectively. The platform’s ability to uncover additional stakeholders and provide actionable insights into their interests has been invaluable in closing deals faster and with better alignment across decision-makers.

There was a bit of a learning curve during the initial setup, and creating high-quality video content required some upfront effort. However, once we got past the onboarding phase, the platform became an integral part of our workflow. The time savings and increased engagement it provides more than justify the investment.

I’d highly recommend Consensus to any sales team looking to scale their outreach, improve alignment with prospects, and make data-driven decisions in their follow-ups.

Positive: Consensus allows us to deliver personalized video demos to prospects automatically, which saves us an incredible amount of time while ensuring each stakeholder gets tailored information relevant to their interests.

Negative: The setup process can be a bit complex, especially when creating and organizing personalized demo content for the first time. It takes some effort to get everything aligned with our messaging.

Summary: We've had a great experience implementing and using the solution. Also have had a great experience with their CSMs and Support team.

Positive: We were able to quickly get up and running with the solution and had our first demos sent to prospects within a couple days. We've received multiple compliments from recipients of our demos that they "like the way that was presented." The ability to see if the recipients are watching and sharing your demo is great!

Negative: The user interface is not all that intuitive, but not too bad once you figure it out.

Summary: I love using consensus. Between being able to answer customer questions with a quick demo, understanding who is actually watching our demos, and enabling sales to get demos to customer faster this has been a game changer for our organization

Positive: - Email plug in makes quick answers/demos really easy
- Love the ability to brand demos
- Customer interaction metrics
- Org-wide demo library to better enable sales to get demos to customers faster

Negative: - email plug in sometimes buggy
- wish there was more organization in the demo library

Summary: When I have used Consensus the most is for Sales enablement and customers reviewing recordings and specialist areas of the product. Often someone is unable to attend our meeting or we need to include a global audience, so by being able to get our demonstrations across to a wider group AND track how they are interacting with that content is key to our sales process. This is a great product that our whole team use, and is absolutely essential to our sales process. Because it is a cloud solution and has capability to send content globally, as a global organisation ourselves this fits in perfectly with our requirements from a sales process.

Positive: This is a great tool that is absolutely essential to our sales process. We often share recordings and demo's so this is a great sales enablement tool to help with our customers. As an organisation we use this tool daily and it is key to communications between customers and prospective customers. Easy to use and capable of holding any videos and content that is crucial to send in an attractive format for our sales process. Having used the system for over 2 years, it has been key to how we share demonstrations to wider audiences, especially those that are global and require different time zones, so they are not able to attend the live version of the meeting or demo! Great product!

Negative: In general Consensus is great, it would be useful to have some more intuitive navigation around the product for users who haven't accessed the system before so they don't need training to come in and create content themselves. The tool is great for being able to send information to customers and prospective customers, and the analytics could be easier to access or supplied in a more data friendly format.

Summary: So far helpful, but could definitely use room for more customization. The customer service has been helpful with bugs encountered so far. Our integration with other sales tools has been fine but can still be a little inconsistent in what it delivers.

Positive: The tool is easy to use, has already helped us disseminate demos and closed deals faster. This helps since the nature of our software has broad application and use cases so we need to be in as many hands at once as possible for our deal cycles and this helps us get there.

Negative: Maybe it's just the tier of subscription my team uses, but I can't seem to customize demo boards I want to send to customers with demos already in our library. It would be nice to be able to quickly piece together single experiences so we could share a full story with a customer based on features they request to see.

Summary: Overall i really like using Consensus. I've been using it for about 3 years, i used to use Smart Links, previously Point Drive for Sales Navigator, but now i couldn't imagine using another product.

Positive: Easy to use, integrates well with Salesforce, easy to share lots of content with multiple contacts all at once.

Negative: The only negative point i can think of is how content looks when shared on social media.

Summary: Consensus is ideal to create customer faced demos because it helps has the feedback tab which allows is to collect user information as well as demolytics of users and their feedback. it is also suitable to vision or micro demos. It is also ideal for enablement and trainings, which reduces classroom type work shops time and cost while increasing the flexibility offered to students to follow sorted courses at their own timeline.

Positive: Consensus helps our organization in structuring customer demos while helping the prospects make streamlines decisions, fostering collaboration with transparency. Most uses of Consensus in our organization are customer facing personnel such as Customer Success managers, sales and also presales team members. Thanks to the scalable and flexible capabilities of Consensus , our teams are able to create unique and personalized demos. Consensus also acts as a repository where we can store demos and reuse the demos as demo boards. Further to these, Consensus also provides us with important demolytics which helps us in our sales life cycles and decision making. We also use Consensus as a collaborative tool for our teams. Over all it has been a helpful tool in our organizations digital selling initiatives.

Negative: Consensus might not be mostly suitable to upload lard scale technical demos as we have experienced it giving errors. Therefore with future enhancements I believe this more be a much more flexible and scalable product.

Summary: Its become a vital part of our business, from lead generation to closing new business and then selling to existing customers.

Positive: Its very easy to create micro demos to send out to prospects, the support with Consensus is great also.

Negative: I'll be completely honest, there is not really much I don't like about Consensus.

Summary: Consensus has made a real difference in how we approach demos and early sales engagement. It’s taken pressure off our presales team and helped us move faster without sacrificing quality. We’re still exploring all the ways it can be used, but so far, it’s proven to be a flexible, valuable tool across the board.

Positive: Consensus has been a huge time-saver for our team. We originally brought it in to support presales with on-demand demos, but it quickly became useful across other departments too. The ability to share demos or interactive product tours that buyers can explore on their own has really helped us qualify leads more effectively. It's also a win for internal enablement: we use it for onboarding new team members and sharing consistent product messaging.

Negative: There’s a bit of a learning curve when you're first getting started, especially around the terminology. But once you get the hang of how things are organized, like demoboards and demolytics, it all starts to make sense. A few areas of the UI could be more intuitive, but nothing that’s a dealbreaker.

Summary: We use Consensus to generate relevant content for our software publishing business and to be able to send targeted and dedicated materials.

Positive: Firstly, the ability to sort, organize, and classify the demo libraries is a real advantage for managing read and write permissions for our users who are in different divisions across various countries. Then, the easy creation of demoboards is a plus, and it has become even better since we can now associate tours with them.

Negative: I don't like the fact that I have to find all demoboards created by a person who left the company in order to replace him by another one. Indeed, if i don't do it, this left person will be visible in the demoboard for ever. That's exactly the same with permissions.

Summary: Overall excellent product and could not do my job without it. Use it daily for follow ups and demo recaps

Positive: Amazing for follow ups and uncovering key stakeholders in a demo and what they are most interested in

Negative: No think wrong with it. It sometimes takes longer to load a thumbnail that I would like

Summary: This platform is extremely easy to use—I can send a demo in just a couple of minutes as part of my follow-up. What stands out to me is how it allows prospects to tailor the experience to their needs, ensuring they see the content most relevant to them. The built-in video recording and editing tools are a huge benefit, as they let me create high-quality videos without needing a dedicated content team. Additionally, the analytics feature gives me clear insights into which parts of the demo resonate most, helping me optimize my content for better results.

Positive: This platform is extremely easy to use and sending demos takes less than a minut.
The analytics are insightful. The alerts are immediate.

Negative: Needs a “watch all” option for prospects that don’t want to select topics.

Summary: Awesome overall experience and an integral part of my daily processes. We have created everything from comprehensive overviews to bespoke walkthroughs for specific client questions.

Positive: Easily and quickly create and deliver curtailed experiences for your prospects.
Outlook integration brings it to another level.

Negative: Sometimes prospect data entry can be redundant for creating multiple videos for one population.

Summary: The experience of using consensus in decision-making is positive. It fosters collaboration, ensures that multiple points of view are heard and creates a sense of shared ownership.

Positive: Consensus is a highly effective approach in decision-making as it encourages collaboration and teamwork, ensuring that diverse perspectives are considered. This leads to well-rounded decisions that take into account various viewpoints. Additionally, it fosters shared ownership and commitment among stakeholders, which enhances trust and alignment within teams. By involving everyone in the process, consensus also reduces resistance to implementation, making it easier to achieve collective goals.

Negative: In general I find no disadvantages.
I save a lot of time, it's easy to use.
All are benefits