CommBox Description

Envisioning the future of customer communications involves creating an intelligent communication center that supports both real-time and automated interactions. Ensure your customers have a top-tier experience by elevating your support services, allowing them to reach out at their convenience. Embrace each customer individually and enhance your accessibility with CommBox's powerful platform, which includes AI-driven automated customer service capabilities. Quickly convert leads into loyal customers while executing your omnichannel strategy with the advanced lead generation and sales tools offered by CommBox. This comprehensive omnichannel solution, fueled by artificial intelligence, streamlines all customer communications into one cohesive platform. Deliver a seamless omnichannel experience tailored to your customers' preferences, whether they choose WhatsApp, SMS, chat, social media, email, video, or voice. All interactions are efficiently managed through a single, intelligent inbox, ensuring no message goes unnoticed. By leveraging these tools, businesses can foster stronger connections and improve overall customer satisfaction.

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Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
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Company Details

Company:
CommBox
Year Founded:
2013
Headquarters:
Israel
Website:
commbox.io

Media

Play Video CommBox Screenshot 1 CommBox Screenshot 2
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Business Hours
Live Rep (24/7)

CommBox Features and Options

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

CommBox Lists

CommBox User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Sales and Marketing Manager
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Powerful Multi-Channel support tool

    Edited: Nov 13 2022

    Summary: I loved that CommBox comes with a multi-beneficial feature that helps to give customer support and to approach leads. It is based on omnichannel support. Overall, I suggest this if you need something reliable and robust for your help desk need.

    Positive: Best for sales and support team. Easy-to-approach leads using its leads management functionality. The user interface is very appealing in my usage. Omnichannel homepage for Email, ChatBot and other social media platforms. Timeline tracking for open support tickets.

    Negative: Support number forwarding to specific departments is not possible.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Customer experience manager
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great omnichannel software

    Date: May 16 2020

    Summary: It's been a pleasure working with CommBox. The software is a real important one in our organization. Many features and advanced automation modules that help you scale.

    Positive: Smart agent routing, and wonderful AI chatbot. I like the fact that you can connect any communication channel you like from the modules store it's very easy and friendly to use.

    Negative: Only for really large businesses. It seems like it doesn't really fit small businesses.

    Read More...
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