CloudTalk Reviews

Summary: CloudTalk is easy to use inbound call center tool with many great features.

Positive: I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile -I can listen to the recordings anytime and go back to them when necessary -I can easily connect with guests and colleagues and this drives more value into the business.

Negative: Webphone doesn't work in Internet Explorer. You should use Chrome. But I think it's okay.

Summary: Cost effective solution. We don't have to outsource call centre, because we can handle it with fewer cost and workers inhouse.

Positive: Very good price Easy to use online platform Top customer service Very intuitive service Lots of integrations with other services

Negative: Missing smartphone app. Would appreciate if there was one to review the current status on go.

Summary: It would be fine to have about tho app earlier. I would really recommend it to everyone to try.

Positive: Very intuitive, easy to install, many features and user friendly. Very usefull report.

Negative: No issues with integration. Missing mobile app which hopefully will be introduced soon.

Summary: The biggest value is in integration to our existing infrastructure and tools, so we see everything about customer before we answer the incoming call.

Positive: Cloudtalk is super easy to use and does the job that far more complex systems do, but much better. Very Intuitive. The support team is really friendly and very responsive.

Negative: Web phone doesn't work in IE, you have to use Chrome, or install desktop app.

Summary: This tool helps us seamlessly maintain contact with our customers around the globe. Essential for our line of work.

Positive: Very intuitive and easy to use. Swift, professional and helpful customer support.

Negative: Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved.

Summary: Try it and for sure you will love it. I would only really recommend it.

Positive: User friendly, very easy to instal and setup. Im very satisfied with the report.

Negative: To be honest nothing so far. It gives me everything I was looking for.

Summary: No doubt number one choice for our company as should be for yours.

Positive: Intuitive design, easy to install and setup. It generates great reports.

Negative: Nothing really. It gives me everything I was looking for in this software.

Summary: It helped to manage calls and conversations to our sales team. We want to carry on with this one.

Positive: Easy to use
Attractive UX
Intuitive
Reasonable pricing

Negative: All seamless :) Nothing occurred that troubled us.

Summary: Ill definitely use this product more frequently with my team.

Positive: Easy and fast integration.
Synchronization.
Easy to learn and use

Negative: So far i havent found anything. All the functionalities were working

Summary: As every startup our goal is to provide great customer support and were trying to find phone system which would suit our needs and has integrations with tools we were already using, Help Scout and Intercom. And we also needed international numbers with toll free numbers as well, which we were able to buy very quickly.

Positive: CloudTalk is super easy to set up and use afterwards. Using CloudTalk with Help Scout and Intercom took our customer experience to the next level. Integrations work as expected. They provide perfect customer support with onboarding help at the beginning. Feels like they value you as a customer.

Negative: Nothing in particular. Some issues during the implementation, but they were solved quite quickly.

Summary: Helpdesk calls management was never so easy and effective.

Positive: Easy to use, intuitive
Really cost effective
Great reporting

Negative: Everything is great, even the mobile app was published.

Summary: You know that feeling, when your work is 10 times easier? For real, ClaudTalk is perfect for me and i can be more effective with my job.

Positive: I can not describe by words how much I enjoyed this CloudTalk solution. It helps a lot with the clients database. Very recommend.

Negative: I really can not say anything bad. It works really great!

Summary: Eased our workload and provides effective service!

Positive: Takes pressure off of customer support by automating common responses.

Negative: Not all concerns have an answer in the database, but that is not a persistent problem.

Summary: It is an amazing platform and most rewarding is ability to track all the calls and messages as an aspect of performance, but also saves a lot of time.
Every day calls to customers on support centre. More and more integrations and ease of use - less clicking, more suggestions.

Positive: I can synchronize all of the platforms that I am using and have everything in one place!

Negative: There is nothing I would change so far, maybe I will find something while using it more.

Summary: As a small company people are changing in our team quite a lot, and sometimes it takes a lot of time to explain our system for new people, with CloudTalk its really easy.

Positive: The system is very easy to use so you do not have to spend lot of time to explain it for new people in your team, I would say that it is real time saver for my company and definitely worth the money.

Negative: We are using CloudTalk for almost 6 months now and there was no problem so far.