CleanCloud Reviews

Summary: This has been a very frustrating and negative software experience. We are not at all happy with CleanCloud.

Positive: Honestly, there are not many pros. I’m trying to think, but it’s difficult. Maybe the app for our clients.

Negative: Costs and lack of customer support. We find ourselves going in circles with endless emails from the support department that don’t lead to anything tangible - the final response is typically, “unfortunately we don’t have that capability, but you are free to make a new feature request”.

Summary: With he ability to customise more it would be a great system. We spent a lot of money on the app and can't word it the way we want.

Positive: Workflow method thought is great but needs more flexibility
System works fine and is reliable for the most part.

Negative: Workflow method is great but is missing the flexibility to work with our type pf business.

It lacks the customisation side of things and needs to be able to be more flexible.

Summary: To this day e continue to use the product and it serves us well. We want to be able to correctly use functions that escape us.

Positive: It helps you with almost all areas of the business, simplifying processes and providing important data from personnel management to order collection.

Negative: We have not finished using several areas of the product correctly, there are still uses to explore. I consider that for emerging markets the monthly cost could be lower.

Summary: Overall would recommend this product but there is scope for more features going into the future, I like the door dash integration but its expensive for most customers, we did try it but didn't work for our market.

Positive: Great software with ease of use and great customer service, It's great that they can let us use our own hardware and POS system which significantly brings the overall setup cost down. my customers love the text feature of this software.

Negative: They have increased the pricing by almost 30% in the last 2 years and have not been able to add new features as needed, still lack the optional tip amount to be added for wash-n-fold by a customer while checking out. I hope they let us use our own credit card merchant because the merchant they use currently is charging higher processing costs than the overall market.

Summary: Good overall experience. Employees that have used other dry clean software all say that it is easy and more friendly to use.

Positive: Evolves with time and customer use.
Easy to use.
Good algorithms.
Easy to train employees with no experience.

Negative: Time zone a little confusing. Some customer support takes a while. Random glitches.

Summary: Application as such is superb with all the necessary features to run a Laundry business and user friendly interface.

Positive: Excellent features.
Good CC support.
Easy-to-use interface which can be easily handled by the less literate staffs.

Negative: Missing WhatsApp messaging option.
Marketing features are less friendly. The message delivery system doesn't show exceptional reports. We lost 4000 smses due to inter-country technical support. For international customers, the sms push system needs to be verified before pushing the data.
Sudden increase of 300% in SMS Credit rate without informing the clients.

Summary: We have tried a number of POS systems over the last 15 years, mainly trying to adapt from Dry Cleaner software.
We went to CleanCloud on the recommendation of another user to streamline our Pick-up and Delivery service.
We have found CleanCloud suits our business model and has been an easy fit to our laundry system.

Positive: Flexible POS system that can be adjusted to our specific needs.
Good & timely response from the HELP Desk.

Negative: Some annoying hardware issues - mainly with printers.
CRM:
Message history in CRM is slow and clunky.
Ability to store notes is limited.

Summary: CleanCloud is handy, and the new upgrades are starting to fill in the gaps. There’s still gaps, but at least there’s movement in the right direction!

Positive: Stop having to “remember” everything. Automation with this POS is so convenient after setup. Automatic sms to customers is extremely helpful.

Negative: When holidays occur, it’s challenging to change pickup/dropoff to the next open date.

Summary: Great experience, everyone I have spoken to along the way has been super helpful and great to deal with

Positive: It is very easy to set up, use and customise. Even building my own website using the "drop down" items made this a great experience.

Customer service has been great so far!

Negative: There are a couple of features that would be good to have and more flexibility on the website but to be honest these are just minor glitches.

Summary: I would be using spreadsheets and notebooks without CleanCloud! I am so lucky to have found such a great company!

Positive: As a start up small, home based business I researched for a company that would set me up for a success and CleanCloud was the best decision I made! They have thought of all the issues that ever could arise! Customer support is spectacular and always available.

Negative: I wish the website builder was a little better. I tried it this week and the preview I created was nothing like the sample website I was shown. I’m sure it will improve over time

Summary: I was able to implement the software in a critical moment after my last provider went bankrupt. I was able to capture and continue operation quickly and retaining costumers that they were abandoning the ship. The customer chat support it's effective but needs some improvements to facilitate resolutions.
Teach the software to my older operatives I tough would be difficult, but wasn't.

Positive: Compared to legacy products the software provides an exclusive opportunity to leverage technology implementation to control orders, customer profiles, and inside-store organization as well as metrics that can help review customer experience.
It's fast, always live, and accessible from any device connected to the internet.
Garment tags are a key element that differentiates key information in each print, minimizing errors.
The interface it's easy to understand and the workflow is also easy to learn and teaches how to use it easily and logically. But the key element it's that there is an easy and fast way to communicate with customers quickly and effectively for order updates or marketing purposes. In the USA the option of having Doordash dispatched from the main interface has saved hours of driving for nonrouted orders giving place to increase speed in deliveries.
As a small operator, the integration complements all that I was missing with my past software, and I still need it to integrate lockers and other routes.

Negative: App driver notifications does not send push notifications when new orders are created. Same as main screen does not get notified about app new created orders in order to identified and verified if they can be collected before the date the customer options was and be aware of such new orders.

Disruption on work flow processing limited the automatic messaging for order status.

Summary: CleanCloud has been a vital component in our business's success. Its remarkable impact on our growth is undeniable. Our customers and staff alike find it incredibly easy to use and integrate into their daily operations. We confidently recommend CleanCloud to any business looking to optimize their workflow and drive success.

Positive: CleanCloud has been a vital component in our business's success. Its remarkable impact on our growth is undeniable. Our customers and staff alike find it incredibly easy to use and integrate into their daily operations. We confidently recommend CleanCloud to any business looking to optimize their workflow and drive success.

Negative: No issues so far.
We love all features.
Very happy.

Summary: Excellent experience, great customer service, easily customizable as per your needs. CleanCloud offers training videos for tutorials.

Positive: Customer portal, automated text message to customers, route optimization for pickup and delivery. Customer notes. Overview of the metrics.

Negative: Needs few more features for metrics & data export. Need features such as employee to login and view their individual hours worked and tips collected by logging in.

Summary: We have been using CleanCloud for 2 years and have never had any issues. We customized the product ourselves with very little instruction from CleanCloud. There are help videos available for further training right in the app.

Positive: We love CleanCloud. The software is so user-friendly, very little training is needed. I love how customizable the screens are!

Negative: No complaints. CleanCloud has been a seamless conversion from paper.

Summary: Great software, especially if you are planning on switching from and old, out of date, pieced together software that is difficult to learn and use. I am moving my small business into the 21st century, and this software and app creation is a big part of how I am getting there. Worth booking a demo to see and feel the product.

Positive: Everything is where it needs to be. You can almost always find what you are looking for with just a few clicks. Training your staff on the use of the product was made easy with training videos provided by the software, and just the overall ease of the product makes it quick to learn for them.

Negative: Transitioning and setup of the software could have been made easier. They did provide export advice and imported what you did export from your previous software, but there could have been an onboard team that helped hold your hand through setting everything else up.