ChannelReply Integrations

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

Emerging startups and established Fortune 500 companies alike, whether in B2B or B2C sectors, are drawn to selling on Amazon for one compelling reason: the platform boasts a staggering 300 million customers shopping across its global stores. When you utilize Fulfillment by Amazon (FBA), you can leave the logistics of shipping, returns, and customer service in our capable hands, but if you prefer to manage shipping independently, that option is also available. You have the flexibility to select from various selling plans, product categories, and fulfillment methods that align perfectly with your business objectives. Amazon operates on four core principles: a focus on customer satisfaction rather than merely competing with others, a drive for innovation, a dedication to operational excellence, and a vision for long-term success. Our aspiration is to become the most customer-centric company on Earth, the best employer, and the safest working environment globally. With features such as customer reviews, 1-Click shopping, tailored recommendations, Prime, and Fulfillment by Amazon, alongside services like AWS, Kindle Direct Publishing, and devices including Fire tablets and Amazon Echo, we continue to innovate. As we expand our offerings, we also uphold initiatives like The Climate Pledge, reinforcing our commitment to sustainability while enhancing the shopping experience for all.

Establish your enterprise today. Your determination drives you forward, and our comprehensive platform guides you on your journey. We provide all the essential ecommerce and point of sale tools necessary to launch, manage, and expand your business effectively. Start by selecting a unique business name, secure a domain, and build your brand effortlessly using our complimentary resources. Utilize our unified platform to reach customers everywhere—whether through your online store, various marketplaces, social media, or directly in-person with point of sale solutions. Simplify your marketing efforts with integrated tools that facilitate the creation, execution, and analysis of campaigns across platforms like Facebook and Google. Stay organized by utilizing a singular dashboard to oversee orders, shipping, and payments from any location. Acquire valuable insights and knowledge that will empower your growth. Enhance your business's capabilities by integrating over 3,200 applications that seamlessly connect with Shopify, ensuring you have everything you need to succeed. With such extensive resources at your disposal, your business will thrive in any environment.

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

Help Scout, a web-based helpdesk software, allows you to delight customers and provide exceptional customer service. Help Scout is suitable for all companies and allows businesses to provide personalized support. The platform features collaboration features to keep everyone on one page, automated workflows and best-in-class reporting. It also has an integrated knowledge base and robust API. Help Scout integrates with voicemail and live chat services such as Olark and Snap Engage.

eBay Inc. stands as a prominent player in global commerce, bridging the gap between millions of buyers and sellers worldwide. Our mission is to foster economic opportunities for individuals, entrepreneurs, businesses, and organizations of all sizes. Among our various brands, eBay Marketplace and eBay Classifieds Group operate across 190 markets globally. We empower sellers to expand their businesses with minimal barriers, irrespective of their size, background, or location. Importantly, we do not compete with our sellers; our success is intrinsically tied to theirs. Buyers utilizing our Marketplace and Classifieds platforms benefit from a uniquely tailored experience, featuring an extensive selection of products at competitive prices. This commitment to enhancing the user experience is what truly sets eBay apart in the digital marketplace.

What began as a modest discount store driven by the straightforward concept of providing more for less has evolved into the world’s largest retailer over the past five decades. Currently, around 265 million customers and members frequent roughly 11,500 stores across 56 brands in 27 countries, as well as various eCommerce platforms, each week. With a reported revenue of $524 billion for the fiscal year 2020, Walmart employs a workforce of over 2.2 million associates globally. The company remains at the forefront of sustainability, corporate responsibility, and job creation, reflecting its steadfast dedication to fostering opportunities and delivering value to customers and communities worldwide. As the leading omnichannel retailer, Walmart envisions a promising future filled with innovation and collaboration. To achieve this vision, we invite partners like you to join us in Walmart Marketplace, a select community of reputable sellers committed to offering only the highest quality, authentic products along with exceptional customer service.

Enhance your customer connections using Re:amaze, a dependable online helpdesk designed to assist businesses in engaging and supporting their clientele across multiple communication platforms. Engineered for scalability, Re:amaze provides a comprehensive suite of tools that encompass live chat, email, and integrations with social media and mobile applications. Additionally, Re:amaze features important capabilities such as automated workflows, conversation permalinks, collaborative inboxes, public help centers, detailed reporting, FAQs, and customer satisfaction surveys, all aimed at improving overall user experience and support efficiency. By utilizing these tools, businesses can foster deeper relationships with their customers, ensuring enhanced interaction and satisfaction.

Gorgias is the best Shopify customer support solution. It reduces your first response time by 30% and automates as much as 30% of your support tasks. Our powerful integration allows you to edit/refund Shopify orders from Gorgias. It also allows customers to auto-respond with templates response (macros), including Shopify variables. You can also manage all customer interactions (Facebook comments, social media comments, email, etc.) from one place. All your customer interaction (Facebook messages, social media comments, chat, etc.) can be managed from one location