Canfigure Description
Canfigure is a modular software solution for automation of business processes and workflows. Pre-built modules include Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management and Test Validation. Any combination of modules can be implemented and tailored to specific requirements.
We specialize in migrating companies away from using Excel sheets or multiple legacy systems to maintain their critical data, by implementing a centralized, intuitive and cost-effective solution that puts you in control of your data. Furthermore, Canfigure enables unique customization capability that allows your administrators to implement system changes without Vendor involvement or further expense.
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Canfigure Features and Options
ITSM Software
The Canfigure Service Desk module is designed with a foundation in ITIL best practices. When paired with the Canfigure CMDB and Change Management components, it offers a comprehensive IT Service Management (ITSM) solution. Utilizing a template-driven methodology, it allows for the creation of customized forms and workflows tailored to various Ticket types, such as Problem Management, approvals for Service Requests, and automatic ticket routing to appropriate support teams. The underlying CMDB’s relationship feature facilitates connections between incidents and Configuration Items, as well as associated RFCs, Tasks, and personnel. Service Levels can be tracked in accordance with specified SLA resolution timelines, enabling the generation of statistics for analyzing Key Performance Indicators (KPIs).
Help Desk Software
The Canfigure Service Desk module has been designed in alignment with ITIL standards. When paired with the Canfigure CMDB and Change Management components, it creates a comprehensive IT Service Management (ITSM) solution. This template-driven methodology allows for the creation of tailored forms and workflows specific to various types of tickets, such as Problem Management, Service Request approvals, and automated ticket distribution to the appropriate support teams. The relationship functionality offered by the underlying CMDB facilitates connections between incidents and Configuration Items, which include associated Requests for Change (RFC), tasks, and personnel. Service Levels can be tracked in accordance with established SLA resolution timelines, enabling the generation of statistics for analysis of Key Performance Indicators.
IT Asset Management Software
The Canfigure Asset Management Module offers comprehensive tools for managing the entire life-cycle of fixed assets and inventory. This module is versatile, accommodating not just IT equipment but also various types of Plant, Property, and Machinery. It enables users to record all maintenance-related information alongside financial data, with the added option to customize the database schema as needed. Integrated workflows oversee the processes of installation, maintenance, transfer, and decommissioning of assets. Additionally, the inventory feature facilitates the monitoring of items across different locations while providing effective stock management. Our Asset Mobile application allows for label scanning and stocktaking to enhance efficiency. Moreover, the module includes built-in depreciation functionality and can seamlessly integrate with your existing accounting software.
Inventory Management Software
The Canfigure Asset Management Module offers comprehensive features for managing the entire life cycle of fixed assets and inventory. It accommodates a wide range of assets beyond just IT equipment, including various types of Plant, Property, and Machinery. This module allows for the collection of all maintenance-related information alongside financial data, with the added option to customize the database structure as needed. Integrated workflows streamline processes for installation, maintenance, transfer, and disposal of assets. In addition, the inventory management feature enables efficient tracking of items across different locations, complete with stock control functionalities. Our Asset Mobile application facilitates label scanning and inventory audits. Moreover, the system includes a built-in depreciation feature and the capability to integrate with your existing accounting software.
Asset Tracking Software
The Canfigure Asset Management Module offers comprehensive features for managing the entire life cycle of fixed assets and inventory. This module is not restricted to IT equipment; it can encompass any type of Plant, Property, or Machinery. It allows for the collection of all relevant maintenance data as well as financial information, with the added capability to customize the database structure further. Integrated workflows oversee the processes of installation, maintenance, transfer, and retirement of assets. The inventory management feature enables the tracking of items across various locations along with effective stock management. Additionally, our Asset Mobile application facilitates label scanning and inventory counts. The module includes built-in depreciation features and provides the option to connect with your accounting software.
IT Service Software
The use of a template-driven method facilitates the creation of personalized forms and workflows tailored for various Ticket categories, such as Problem Management, Service Request approvals, and the automatic assignment of tickets to relevant support teams. The foundational CMDB's relationship functionality enables connections between incidents and Configuration Items, encompassing associated RFCs, Tasks, and Personnel. Service Levels can be tracked based on established SLA resolution timelines, generating data for evaluating Key Performance Indicators.
Issue Tracking Software
The Canfigure Service Desk module has been developed in alignment with ITIL frameworks. When used alongside the Canfigure CMDB and Change Management features, it creates a comprehensive IT Service Management (ITSM) solution. Utilizing a template-driven methodology, the system allows for the creation of tailored forms and workflows for various Ticket categories, such as Problem Management, Service Request approvals, and automated ticket routing to support teams. The relationship functionality offered by the CMDB enables connections between incidents and Configuration Items, as well as associated Requests for Change (RFCs), Tasks, and personnel. Service Levels can be tracked based on established SLA resolution timelines, facilitating the generation of statistics for analyzing Key Performance Indicators.
CMMS Software
Canfigure is capable of functioning as a Computerized Maintenance Management System (CMMS) by leveraging its Asset Management module alongside a mobile application. The system allows users to categorize various assets and monitor their life-cycle, complete with detailed maintenance records and management of work orders. Users can establish a maintenance timetable for assets, which can include automated alerts and the ability to initiate certain workflows when necessary. Additionally, the system offers features for tracking inventory and spare parts, including capabilities for barcode scanning and generating labels. Users can also check in and check out tools or computer equipment seamlessly. The mobile application enables remote access to a variety of asset management tasks, such as submitting work orders and attaching images for reference.
Fixed Asset Management Software
The Canfigure Asset Management Module offers comprehensive tools for managing the entire life cycle of fixed assets and inventory. It accommodates a wide range of assets beyond just IT equipment, including any type of Plant, Property, or Machinery. This system allows for the recording of all maintenance activities and financial data, while also providing the ability to customize the database structure as needed. It features integrated workflows to oversee the installation, maintenance, transfer, and retirement of assets. Additionally, the inventory management feature enables efficient tracking of items across various locations alongside stock control. Our Asset Mobile app facilitates label scanning and inventory audits. The module includes built-in depreciation features and can be integrated with your existing accounting software for seamless financial management.
Service Desk Software
The Canfigure Service Desk module is designed in alignment with ITIL standards. When paired with the Canfigure CMDB and Change Management, it creates a comprehensive IT Service Management (ITSM) solution. Utilizing a template-driven method, it allows for the creation of personalized forms and workflows tailored to various Ticket categories, such as Problem Management, Service Request approvals, and automatic ticket assignment to relevant support teams. Thanks to the relationship features of the integrated CMDB, it is possible to establish connections between incidents and Configuration Items, including associated Request for Changes (RFCs), Tasks, and personnel. Service Levels can be tracked based on established SLA resolution times, facilitating the generation of statistics for analyzing Key Performance Indicators (KPIs).
Change Management Software
The Canfigure Service Desk module has been designed in alignment with ITIL standards. When paired with the Canfigure CMDB and Change Management components, it offers a comprehensive IT Service Management (ITSM) solution. Utilizing a template-driven method, users can create tailored forms and workflows for various ticket categories, such as Problem Management, approval processes for Service Requests, and automated ticket distribution to support teams. The relationship features enabled by the integrated CMDB facilitate connections between incidents and Configuration Items, incorporating associated RFCs, Tasks, and Personnel. Service Levels can be tracked based on established SLA resolution times, allowing for the compilation of statistics for analyzing Key Performance Indicators (KPIs).
CMDB Software
The Canfigure Configuration Management Database (CMDB) serves as a comprehensive hub for managing all your asset information and their interconnections. With robust querying and reporting features, the CMDB enables you to pinpoint the location of an asset, identify its current user, and understand its dependencies. Designed to support a wide array of IT asset categories, including servers, software applications, databases, networks, personnel, and physical locations, Canfigure is highly adaptable, allowing you to easily integrate additional asset types and attributes as needed. The platform includes user-friendly administrative tools that empower you to create custom forms, menus, and tailor various elements of the system to fit your requirements. You can swiftly populate the database by importing data from Excel, and automated data feeds can be facilitated through available APIs. For those seeking enhanced functionality, you can optionally incorporate Change Management, which offers multi-tier approval processes and notifications for any infrastructure changes.
IT Management Software
Canfigure User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Great tool - high customizability makes it the perfect solution Date: Aug 02 2024
Summary: Great tool for software license and hardware management. I enjoyed working with the Canfigure team on customizations and see the tool become the optimal solution for our daily work.
Positive: The tool is highly customizable and fits our requirements perfectly. Many changes can be done directly by any admin, what makes the tool very flexible. For lager enhancements the Canfigure support is available with very short reaction time, so the changes can be completed in a timely manner.
It is a great database. Any stored information can be used to create and pull a report or KPIs for further evaluation.
Automatic synchronization with company AD groups allows easy user/ account managment.
The pricing for all the offered functions is out of competition.Negative: It is not an obstacle, but the design is kept rather simple
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Canfigure - Can Do! Date: Oct 11 2019
Summary: Canfigure is an effective solution with a strong support team. I highly recommend reviewing this solution for your business needs. My experience is that if the tool doesn't immediately address your needs it can be configured to exceed your expectations.
Positive: Canfigure was selected to develop our solution based on comprehensive empirical and subjective RFQ criteria and business reviews. From the first contact for the RFQ through implementation including production support, Canfigure has been professional, responsive, and supportive.
As part of the RFQ process, the Canfigure team provided tailored demonstrations of functionality using client data and core functionality aligned with the stated RFQ objectives. The initial demonstrations incorporated this content within 1 week of being selected as a potential provider.
Canfigure executes well and delivers on their promises. They engage and work as a seamless member of the project team in a “No Badges” approach to completing the work at hand. Canfigure supported daily development calls and often provided in meeting or next day turnaround on requests for new functionality.
The development lead and business analyst demonstrated deep knowledge of industry standards and technical skills which allowed them to absorb large volumes of new information and incorporate it into the solution quickly and with relative ease. When business or technical challenges were encountered Canfigure actively engaged the IT and Business teams to overcome and resolve the issues promptly. Their Volume of work and Velocity are outstanding.
The solution Canfigure provided is intuitive, adaptable, and able to accommodate changing business needs. Administrative capabilities are extensive, Power User capabilities provide a tiered level of support that allows effective data maintenance and End User support. End User interfaces are intuitive and simple to use. Workstream Productivity and application performance are exemplary, and serve to integrate and automate a substantial amount of previously manual and disbursed business processes.Negative: The Canfigure tool is ultimately adaptable and the technical abilities of the Canfigure team are capable of supporting nearly any business or technical request. The tendency within the business is to build an ever expanding wish list of functionality. Left uncontrolled this capability can represent an opportunity for gold plating and scope expansion.
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To Canfigure’s credit they proactively and cooperatively work with IT and the business to ensure scope, timeline, and budget are maintained. A backlog of enhancement requests were recursively managed and identified for future implementation. Canfigure was responsive to change requests and provided very competitive quotes with reasonable pricing for increased scope requests.
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