Brightmetrics Description

Brightmetrics™ stands out as a powerful tool beyond typical call center reporting software. It empowers your team to uncover essential insights into your contact center's performance by pinpointing crucial key performance indicators and metrics, demonstrating their direct influence on customer experience. The core of Brightmetrics' business intelligence lies in advanced call center analytics, which leverages historical data to deliver significant insights, aiding you and your customer service team in crafting strategies and making informed, data-driven choices. Although the historical analytics provided by Brightmetrics are always up to date within the last hour, there are times when immediate metrics and reporting regarding your call center's performance are vital. With the addition of real-time analytics, you can access a continuous stream of data on your agents' activities and customer interactions, ensuring you stay informed every moment. This comprehensive approach allows for a deeper understanding of both operational efficiency and customer satisfaction.

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Company Details

Company:
Brightmetrics
Year Founded:
2010
Headquarters:
United States
Website:
brightmetrics.com

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Online Support

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