Bookinglayer User Reviews

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  • Name: Anonymous (Verified)
    Job Title: Business Owner
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
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    Booking Layer

    Date: Feb 16 2026

    Summary: Overall its great. I just need to figure out how to tweak it for our use. But we do need support and that is where it can be lacking. They aren't a huge company and they do their best.

    Positive: It is a professional looking program, that integrates well with the payment provider and offers great guest management with the customer portal.
    It has automated client messaging which is really helpful.
    They are always looking ahead to make it better and they do a 6 month check in to see how you are doing.

    Negative: Sometimes the links in the automated messaging don't work. Not sure why.
    Doesn't integrate well with Canadian multiple taxes. It is a European system so some things about are not that user friendly for N. American use, including support.
    Its pretty time consuming to set up
    Support is good but not that quick. Phone support would be great.\

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