Bookinglayer Reviews

Summary: Happy with the service and its super easy to use, rarely any issues with it going down, its user friendly on the back-end and for the guests on the front end its clean.

Positive: Easy to use, great support, and now with a channel manager integrated, it works really well!
Highly recommend!

Negative: I have not encountered anything that I have not liked to date.

Summary: As the business owner of Surf & Yoga Retreats operating in five countries, I find this system to be very efficient and user friendly.

Positive: - Easy to use as a back office use
- Outstanding customer service
- Minimal downtime
- Easy to use as a front end user

Negative: I don't find any cons with this at the moment.

Summary: I run both a big surf camp and a small surf house and I've been using Bookinglayer since 2019. It's just the best software. I run everything super easily and smoothly, from packages to rentals and other services. Everything can be visualised clearly and organised with our teams. They also integrated a channel manager to their system. Tutorials will help on every aspect to set it up. On top of that, the team is very friendly and responsive. Definitely recommend them!

Positive: The team/support behind it, the features, the customisation to make it perfectly adapted to your business.

Negative: A Pro that has a Con: As you can customise everything you want, it can take time to set up the whole system and master it, but that's only because in our camp there are so many things included and optional. Probably not a problem for smaller structures.

Summary: I did have some challenge to set up Bookinglayer and fit my business' needs but once it was found a way, my life became much easier.

Positive: Makes thing easy for owners and customers. Lots of sales information useful to make decisions. Great support from the team.

Negative: Nothing bad to appoint. All good.

Summary: Recommended 100% for all the Surf Camps and Experience developers who manage accommodations, activities, retreats or so.

Positive: Easy to use. Great features that can help businesses to develop the operations of our company making more easy our business life.

Negative: Still, a couple of features are to be developed, but minor things will be solved soon (words of the BookingLayer team).

Summary: The Bookinglayer system was discovered after a lot of research and using a few other systems. Our business is unique as we offer each guest the arrival night for free so it isn't changed. We also have packages and a few other items we need to customize which is great with this system.

The Bookinglayer support is excellent and the online help engine is very complete.

Positive: We like that we can customize it to suit our business. The an easy system to use, and it's fast and excellent uptime. The maintenance is great and the communication with us is the best we have experienced. We have been in business since 2008 and this is without a doubt the best booking system we have used.

Negative: To be able to extend a guest's stay after they have paid a deposit. Once the system issues a guest invoice, changing dates, unless the stay length is the same, is an issue for us as we often have guests not being about to get flights and have to extend or shorten their stay. In this case, we have to cancel and rebook the whole stay. It doesn't happen often but it's something that gets a little annoying at times.

Summary: The software answers all of our needs and make our and our client's daily life easier and we couldn't ask for better.

Positive: We like most about Bookinglayer is the visibility and the ease of management of our multiple properties listed on booking layer and also the simplicity of working with partners.

Negative: All of the issues we had were solved by the support so all in all, we don't have any remaining issues.
I must say there are some things we would like to have better in the booking engine to make it easier for the guests to book.

Summary: We are super happy with the platform. The platform has a lot more potential than we are using at the moment, it is a matter of us putting a bit more time into setting up all features more in detail. For computer dummies we are, i think we have been able to do a good job already thanks to Bookinglayer.

Positive: The set up is straightforward and we are able to take online bookings and register payments automatically. This is a huge timesaver for us and also has given our business a more professional appearance as people want simple and easy booking and payment options when booking a holiday.

Negative: As it is a set up to cater to different businesses it does not always give the exact solution that would work best for us. It is not a custom-built platform of course. Having said this the Bookinglayer team is always helpful in offering a solution or tips how to create a workable set up within the platform.

Summary: I totally recommend it.

Positive: It's a great platform, very easy to work with, and has very helpful customer support. I totally recommend it.

Negative: I like everything, don't have any complaints for now.

Summary: Great service and useful. I recommend for any hospitality service. the support is great and quick to answers.

Positive: Great service and useful. I recommend for any hospitality service. the support is great and quick to answers.

Negative: No i don't have cons. I'm writing to stop the remaining words.

Summary: Great product and receptive, patient support team with a simple and effective solution to tours and bookings.

Positive: I like that the system continues to evolve and, in general, is fairly intuitive. Customers find it straightforward and it improves our efficiency by saving us time!

Negative: Sometimes it takes a little time or effort to create it exactly as you want it to look, and I would prefer it to be more integrated with our website than sit outside of our pages. Otherwise, it is good.

Summary: I love them

Positive: - Their customer service is an all star team
- The availability to personalize the booking engine is complete
- Booking Engine visually very attractive
- Calendar view is very intuitive
- Many option to automate
- Pricing is very reasonable
- Best PMS based on pricing and features

Negative: - Lacks an integration with Zapier (they are working on it)
- Their analytics section is good but there is room for improvement

Summary: Definitely recommend. It has saved me a lot of time and compared to all the other user interfaces, I believe its definitely the best looking and easiest to use.

Positive: Ease of use, very pretty user interface, powerful backend. For me its like having an employee do a-lot of the reservation/admin tasks.

Negative: On the more expensive end but you get what you pay for.

Summary: Bookinglayer has been a game-changer for our surf resort. It has allowed us to streamline our booking process and manage incoming and existing bookings with ease. The platform is incredibly user-friendly and offers a range of features that make our lives so much easier. Capturing online payments is essential for us, and Bookinglayer's integration with various payment processing firms has been a huge help. We particularly appreciate the ability to set flexible and dynamic rates based on popularity or season, even though we don't use it a lot. Overall, we highly recommend Bookinglayer to anyone looking for a reliable and efficient booking software.

Positive: Easy to capture all necessary details when guests make a reservation- User-friendly platform with many useful features for managing bookings- Online bookings streamline our business and save time- Seamless integration with various payment processing firms for capturing online payments- Offers flexible and dynamic rates based on popularity or season- Direct integrations with Stripe, Xendit, Mollie, and more- Automatic invoicing and connection with Xero

Negative: There is no mobile app or helpful mobile version. Also the pricing is on the higher side of the medium range, however the functionalities that you get in return are more then worth it.

Summary: Booking Layer offers a solid foundation with an easy setup and responsive support team. However, improvements in integrations, partner-access features, and more proactive coordination with third-party providers would significantly enhance the overall experience.

Positive: The platform interface is straightforward and easy to navigate for daily operations.
The early setup process is confusing, not enough support by that time, but it gets better now that the support team responds quickly and is generally helpful when contacted.

Negative: Some features still require adjustment and refinement to better support operational needs.
Currently, there is no XML calendar feature to provide live schedule updates to partners without granting them full login access. This creates operational limitations when collaborating with external partners.
Ongoing payment integration issues between Booking Layer and Xendit remain unresolved despite extended communication efforts.
Although the Booking Layer team has been included in email threads, responses are often directed only to us rather than replying directly to Xendit, which make it not possible for further discussion regarding troubleshooting and resolution of technical issues.