Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.
Description
Honeywell is actively reshaping the current energy landscape by advancing the future energy grid. Our innovative IoT technologies and comprehensive system solutions are redefining utility business models through enhanced insights, improved optimization, augmented reliability, and increased safety measures. By integrating our proficiency in smart metering with cutting-edge grid technologies and edge-to-cloud capabilities, we are responding to the evolving demands of the modern world. This approach lays the groundwork for digital demand, intelligent utilities, and advanced smart cities. Our solutions empower utility companies to achieve a better equilibrium among resource management, grid stability, operational efficiency, and customer satisfaction. Now is the moment to revolutionize your gas operations. Honeywell is transforming gas flow dynamics by offering increased flexibility, dependability, efficiency, and safety enhancements. Harness the potential of your data and elevate your operational productivity with our state-of-the-art connected IoT technologies. Discover how you can monitor your assets remotely while gathering and analyzing vital data to drive your business forward effectively. By embracing these advancements, you can position your operations to thrive in an increasingly complex energy ecosystem.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Bidgely
Country
United States
Website
www.bidgely.com
Vendor Details
Company Name
Honeywell
Country
United States
Website
www.smartenergy.honeywell.com
Product Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management
Product Features
Energy Management
Benchmarking
Bill Audit
Bill Database
Bill Importing
Budgeting & Forecasting
Compliance Management
Contract Management
Cost / Use Reporting
Emissions Monitoring
Energy Price Analysis
Facility Scheduling
Greenhouse Gas Tracking
Load Control
Load Forecasting
Meter Tracking
Risk Management
Weather Normalization
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management