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Description
A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.
Description
FEG Outage serves as an essential resource for orchestrating extensive grid maintenance and construction initiatives. This application empowers engineers and project managers to forecast upcoming outages, sidestep scheduling conflicts, and identify optimal strategies for the replacement, construction, or upkeep of transmission lines. The FEG outage scheduler is developed using HTML and operates on Polymer software, which connects to a locally hosted server application known as Deployd. Since Deployd is not cloud-based, it ensures a secure backend environment suitable for sensitive operations. Katapult Engineering specializes in crafting bespoke solutions that enable teams to capitalize on these tools. Our products are engineered to bridge the gap between fieldwork and office tasks, providing OSP engineers with the capability to organize and manage images and relevant data, derive insights for strategic decision-making, and streamline processes related to permitting and PPL applications. Explore further to discover more about our field tools and the breadth of our custom software solutions, which aim to enhance efficiency and productivity in your operations.
API Access
Has API
API Access
Has API
Integrations
Itron Enterprise Meter Data Management
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BIDGELY
Country
United States
Website
www.bidgely.com
Vendor Details
Company Name
Katapult Engineering
Founded
1991
Country
United States
Website
www.katapultengineering.com/web-services
Product Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management
Product Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management