AutoRaptor CRM Reviews

Summary: Overall positive. Easy to figure out and keep organized. Very intuitive to navigate as well. Lots of places to write notes and remind you of customer's goals.

Positive: Easy to use and understand. Everything is intuitive. Easy to set and complete tasks and overdue column is easy to navigate as well.

Negative: I wish you could "unread" tasks from the globe icon, sending videos would be nice, slow to load up sheets when searching by vehicle

Summary: Auto Raptor has introduced a new AI follow up system which is very easy to use and lessens workload. You can manage your task and workload very easily with the click of a button.

Positive: Easy to access support, platform is designed well and user friendly, updates frequently to stay current and keep things flowing smoothly with the CRM

Negative: Nothing comes to mind that I've had issues with at the moment

Summary: My experience with AutoRaptor has been very good. Im pleased with the service and tech support. Great product and user friendly.

Positive: Very easy and simple to use. Easy to keep up on all working customers and work new and existing leads that come into our autobase.

Negative: I have no complaints. Sometimes it takes a minute to locate an old lead from years ago but that is usually due to it being logged with a different name or number.

Summary: It's a been a good experience working with AutoRaptor. Prompt, professional, and efficient. What more can you ask for?

Positive: The system is easy to use and offers all of the essentials needed to manage your customers and database.

Negative: No major dislikes or complaints with AutoRaptor. Good customer service! The team was so helpful and made everything very easy.

Summary: Its been pretty seamless, easy simple onboarding and use throughout the years, great support. Company is always quick to help

Positive: easy to use, texting and email in the same window as the notes. tracking is good and has all the features we need for a fraction of the cost of other competitors

Negative: Sometimes hard to navigate, and reports are not always clear or detailed

Summary: AutoRaptor CRM has been a solid tool for keeping leads organized and improving follow-up. The pipeline view and task reminders help the team stay consistent, and it’s easy to track where deals stand. Cons: like most CRMs, the initial setup takes time and there’s a small learning curve. Some reporting/customization can feel a bit limited if you want advanced dashboards. Overall, the pros outweigh the cons by a lot — it’s reliable, helps prevent leads from slipping through, and makes the sales process smoother.

Positive: AutoRaptor CRM has been a solid tool for our dealership. It helps keep leads organized, makes follow-up consistent, and gives good visibility into the sales pipeline so nothing slips through the cracks. The interface is straightforward, and it’s easy for the team to stay on the same page with tasks, notes, and reminders. Reporting is helpful for tracking performance and accountability. Overall, it’s a reliable CRM for dealerships that want better structure and faster follow-up.

Negative: like most CRMs, the initial setup takes time, and there’s a small learning curve to get everyone using it the same way. Some reporting/customization can feel a bit limited if you want very advanced dashboards. Overall, it’s reliable and effective once it’s dialed in.

Summary: Overall, autoraptor is a great CRM system that is easy to use. The AI assistant is not the best though.

Positive: The UI Is extremely user friendly. Recommend for anyone thats looking to try a new CRM system in their dealer.

Negative: The AI system is not accurate all the time, i recommend watching it daily.

Summary: Its great and continually gets better, they're constantly adding new features and updating other features to our needs.

Positive: I love how it's always asking for appointments and offering a variety of vehicles if their initial vehicle of interest has been sold. It saves me so much time and effort!

Negative: Not much of note. my main gripe is that the contact info is somewhere near the bottom of the customer page when it could just be at the very top with their name.

Summary: Overall, Aisa is impressive, offering fast problem-solving, creativity boosts, learning support, and convenience, but it can misinterpret context, raise privacy concerns, and lacks true human intuition.

Positive: Aisa is so smart! It helps people learn, create, and solve problems faster every single day. Amazing!!

Negative: AI assistants can sometimes misunderstand context, make mistakes, risk privacy, lack human empathy, and reduce critical thinking skills.

Summary: I think they have the best CRM in the business for dealers. If they would expand to a DMS and accounting software that was easy to follow like their CRM, they'd be unbeatable.

Positive: Everything, Very Easy to learn. And they are good teachers. But if you have ever changed systems, it's a task. This transition was great. Then after a few years, I got a hair on my a#$ and wanted to try a new system with a DMS and I cancelled Raptor. I think I mighta been gone for 4 months before I called Jami and like a dog with his tail between their legs, came back, they graciously welcomed me and we're back to Ease.

Negative: Not a full dealer solution for Service, Sales and Accounting.

Summary: Autoraptor is very user friendly. Support team is always there when you have a question. I also love how easy it is to access the reports to keep track of my progress.

Positive: I use this every day and really appreciate how simple it is. Everything is easy to find, and it’s incredibly helpful when I’m making my upsheets and keeping them organized.

Negative: One thing I dislike is that sometimes I wish it reminded me, “Hey, you still need to respond to this client.” I get so many notifications that a little reminder like that would always be nice.

Summary: As someone who has used a couple different CRM's I find it super easy to use. I like the fact that it gives us salespeople more control over their leads, and that it operates more on trust rather than hard boundaries set by administrators.

Positive: The Autoraptor team works and listens to your organization, and constantly adds features based on your needs and requests. They also helped import leads from the old CRM to make the switch as painless as they can. While a bit limited, I also like the fact there is an AI chat assistant to help out with basic questions that come up after the switch. If the AI cannot answer the question, you can also request a live chat to get any other questions answered.

Negative: The AI assistant ASIA is great most of the time, but will on occasion misinterpret/ignore some information and confuse the customer. Still the best customer AI tool I've used!

Summary: We recently started using AutoRaptor at Cochrane Nissan, and the experience has been outstanding. The advanced AI technology has significantly improved how we manage and follow up with leads, and we've seen great success because of it. The system is very streamlined and easy to use.

Positive: What really stands out is the support team anytime we’ve had a concern or wanted to incorporate something new, they respond quickly and often implement updates right away. It’s been a fantastic partnership so far. Highly recommend!

Negative: One area we’d like to see improved is the ability to send or revoke photos and videos more easily but the good news is the team is already working on enhancements in this area.

There have also been a few minor glitches, mostly related to third-party phone service integrations. However, they’ve been very proactive in addressing these issues and are actively working with those providers to streamline everything.

Overall, any concerns we’ve had have been taken seriously and handled quickly, which makes a big difference.

Summary: I would recommend the software to any businesses that are looking to grow their clients and have the ease of everything in one spot

Positive: This software is great for all businesses looking to grow their clients. It helps with keeping everything organized and easy to navigate.

Negative: There are not many cons that i can say. I enjoy the new features they are continuing to add.

Summary: The price and value out way the negative. This is a great system to train new staff with to get them comfortable coming into the auto industry.

Positive: Easy to work with. Easy to learn. Great for computer challenged staff or for training new people.

Negative: Glitches in system with short response. Down time.