Aura365 Description

The digitally empowered customer of today is present across multiple channels. It is therefore essential for brands to invest into technology and tools that enable them to listen to the "Voice of Customer" (VoC). Traditional contact center solutions tend to be a little bit focused on speech analysis and miss out on important insights from non-voice channels. Gnani's AI enabled ML-driven omnichannel analysis gleans deep insights from different channels and presents them to enable actions for improving the customer experience.

Integrations

API:
Yes, Aura365 has an API
View Integrations

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Company Details

Company:
gnani.ai
Headquarters:
India
Website:
www.gnani.ai/products/omnichannel-analytics

Media

Aura365 Screenshot 1
Aura365 Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
In Person
Videos
Customer Support
Online

Aura365 Features and Options

Conversation Intelligence Software

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Aura365 User Reviews

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