Aura365 Description
The digitally empowered customer of today is present across multiple channels. It is therefore essential for brands to invest into technology and tools that enable them to listen to the "Voice of Customer" (VoC). Traditional contact center solutions tend to be a little bit focused on speech analysis and miss out on important insights from non-voice channels. Gnani's AI enabled ML-driven omnichannel analysis gleans deep insights from different channels and presents them to enable actions for improving the customer experience.
Aura365 Alternatives
QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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VoiceOps
The VoiceOps Coaching Enablement platform unlocks the potential of call center collections and sales conversations by making coaches more efficient. It is based on the Behavior Change Cycle methodology, which helps coaches measure key behaviors, get right to the most coaching moments in each call, build trust and confidence with reps, and drive better customer interactions.
It's a win/win situation: Call center reps receive more from their coaches, companies get more out of their reps, while customers get more value for every call.
VoiceOps places data quality at the forefront of coaching enablement. The company has invested considerable expertise and resources in creating a technical data operation that provides industry-leading data quality. VoiceOps has hundreds of industry-specific data sets that can be used for model training. This combined with a human in-the-loop quality assurance process creates data quality customers can trust and value at a premium.
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AI Rudder
Allow humans to communicate with AI in any language, for any purpose. Businesses can automate their calling processes at a lower cost. Employees can be freed from boring and repetitive tasks so they can focus on creative work. Our solution has been the best choice for our clients in the ever-changing competitive marketplace. We have a dedicated data-protection module to mask sensitive data during integration in order to ensure that our clients' data security is our top priority. We also offer SIP-level phone number rotation, and other security measures. Offering clients the most valuable, game-changing product is the best way to be successful in SaaS. We spend most of our budget on improving the technology behind our voice-assisted communication.
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Gong
Revenue intelligence gives you powerful insight into customer interactions. Win more deals. Skyrocket rep success. Gain critical market intelligence. Replicate what your top reps do. Transform your team into quota-shattering super sellers. Stop deals stalling. Every deal should be on a track to closure. Every time, solidify the next steps. Listen to the raw voice of your market. You can be sure of success when you launch new initiatives. Your most successful sellers should be cloned. Data shows that the best reps are different from the rest. Your average sellers can become stars.
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Company Details
Company:
gnani.ai
Headquarters:
India
Website:
www.gnani.ai/products/omnichannel-analytics
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
In Person
Videos
Customer Support
Online
Aura365 Features and Options
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