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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Ameyo
Avaya Cloud Office
Boostopia
ClickSend
ComplianceBoard
Exotel
Freshdesk
Fuze
Genesys Cloud
HubSpot CRM
HubSpot Customer Platform
Knowlarity
Microsoft Dynamics 365
MyWiFi Networks
Qollabi
Salesflare
Twilio
Zendesk
Zoho CRM

Integrations

Amazon Connect
Ameyo
Avaya Cloud Office
Boostopia
ClickSend
ComplianceBoard
Exotel
Freshdesk
Fuze
Genesys Cloud
HubSpot CRM
HubSpot Customer Platform
Knowlarity
Microsoft Dynamics 365
MyWiFi Networks
Qollabi
Salesflare
Twilio
Zendesk
Zoho CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

gnani.ai

Country

India

Website

www.gnani.ai/products/omnichannel-analytics

Vendor Details

Company Name

VoiceOps

Founded

2016

Country

United States

Website

voiceops.com

Product Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Sales Coaching

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Alternatives

Alternatives