QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
Learn more
Service Center
Service Center by Office Ally is trusted by more than 80,000 healthcare providers and health services organizations to help them take complete control of their revenue cycle. Service Center can verify patient eligibility and benefits, submit, correct, and check claims status online, and receive remittance advice. Accepting standard ANSI formats, data entry, and pipe-delimited formats, Service Center helps streamline administrative tasks and create more efficient workflows for providers.
Learn more
Farminsta
Farminsta is a platform that connects agribusinesses and farmers. It has facilitated over 15 million field activities. It has also connected 6K villages and served more than 1.5 million farmers. Farminsta offers advanced tools to track team progress, boost campaign success, work with hyper-local agri influencers, real time analytics, and promote products through engaging video content.
Learn more
BoviSync
BoviSync allows for the collection of data via mobile devices, which can be analyzed using straightforward, natural language commands. This information is stored in the cloud, providing easy access and analysis for all dairy operations. As the leading dairy herd management software on the market, it streamlines daily tasks for your workforce, making decision-making more straightforward. With powerful and user-friendly reporting features, it offers insights that empower dairy managers to confidently navigate the future. The concept of visibility in your dairy operations takes on new meaning, allowing for unmatched transparency that proves compliance. By implementing BoviSync's robust processes, you can effectively manage your dairy herd management plan. The mobile aspect significantly reduces time and labor costs, while engaging employees with intuitive tools enhances productivity and efficiency, ensuring top-notch compliance. Training becomes a smoother process, and onboarding new employees is simplified with the support of BoviSync, ultimately fostering a more capable and skilled workforce. This comprehensive approach not only improves daily operations but also sets the stage for long-term success in dairy management.
Learn more
