Absorb LMS Reviews

Summary: An excellent LMS system for Learning and Developmental needs. Caters to our organization needs and having options when making the manager experience easier to understand.

Positive: Easy to use, customize reporting for the organization and having options is using other features like AI to meet the our organization needs.

Negative: Unable to delete courses without deleting user transcript history.

Summary: Absorb LMS is an effective and comprehensive tool for developing training processes, with extensive customization capabilities and a set of robust features that enhance staff training.

Positive: Absorb LMS also provides detailed reporting on course progress and performance, making it easy to track compliance and identify areas that require more attention. In addition, gamification and mobile learning features increase employee engagement, ensuring that training is interactive and effective.

Negative: One of the limitations I would like to address is the user interface, which at times can be a bit overwhelming and not as intuitive for some users.

Summary: Amazing! I love the features and how it is a one stop shop for our users both internal and external.

Positive: The ease of use. So, user friendly and the constant updates and improvements. Then the training sessions when the updates are wonderful. The Absorb academy is great as well.

Negative: Everything is an add on. Wish there were packages however the customer support to create our package has been excellent.

Summary: The Absorb LMS has been easy to implement and manage. Our users find this system to be user friendly, and we rarely run into issues that are not easily resolved.

Positive: I find the LMS to be user friendly for the System Admins, and our representative, Claire, is always available to answer questions.

Negative: I use the Absorb LMS all day, everyday! My only complaint is that I have to log in several times a day. As a System Admin, I would prefer that it keep me logged in, until I log out at the end of each day.

Summary: Wonderful experience and the support teams were always helpful when we found ourselves caught in a bind or lacking insights.

Positive: There is so much creative space on this platform. My organization used it for the content creation of an entrepreneurship training and found the creative liberties to be very exciting. As a Program Coordinator on the project, it was very enjoyable to play with the functionalities.

Negative: Much of the LMS did not feel intuitive and some processes were multiple steps long when they felt like they should have been shrunk down.

Summary: As the governance manager of several SaaS platforms at Whelen, I would say that our relationship with the professionals at Absorb set the high bar of service and expectations.

Positive: 1. Commitment to our success by our Client Success Manager, Melissa Wu.
2. Breadth & Depth of knowledge of Melissa.
3. Fast and thorough responses and communications.
4. Absorb already has an impressive offering of Learning features & capabilities, and a roadmap with more to follow.
5. Excellent response, knowledge & support from the legacy upload analyst, Yashwa Pala.
6. 2 instances of the LMS are at Whelen Engineering and both are 100% available 24/7.
7. Intuitive user interface for Admins, and in-depth Admin training online available.
8. Sales is not pushy. They wait until we are at a point where we need additional features/capabilities.

Negative: 1. Auto Notifications/email templates are set and administered at the system level, rather than division/department level.

Summary: Overall, onboarding Absorb LMS has been great! I would strongly recommend this LMS system to others!

Positive: I love the support from my Client Success Manager, Claire (and my previous CSM, Zoe). They are quick to respond and always available to help, which has been invaluable as someone new to the administrator side of an LMS.

Negative: There are some minor things that I would love to see changed, such as:

The ability to click enter, rather than having to click on Filter
The ability to have the same drop-down list of items that can be added to a report.

Easier survey options built into the system.

Summary: Overall, we are very happy with Absorb LMS. The support that we receive regularly is incredible (Especially with Melissa Wu!)

Positive: The level of support whenever we need assistance is exceptional! The product accommodates our needs for the most part, and if we ever have questions, there is usually a solution or work around.

Negative: Not too many complaints that I can think of. Our specific situation sometimes requires creative solutions.

Summary: Absorb LMS has made a huge difference by automatically adding new users to the system and enrolling them in all the required compliance and training courses. This means no one slips through the cracks, and everyone knows exactly what they need to do. It's been a massive time-saver for us. The reporting tools are also super helpful, making it easy to see who’s completed what.

The other benefit has been the incredible support from our Client Success Manager, Kirsten. Her advice and guidance have really taken our experience with the LMS to the next level. I can't imagine how we’d manage without her.

Positive: The LMS is a very easy to use, and it’s has a ton of features that genuinely make our work more efficient and our lives easier. I’m so impressed with how seamlessly it syncs users from other systems—this automation has been a huge win for us. The support team is incredibly responsive and helpful, making our experience smooth and stress-free.

Negative: The visual design. While the platform is highly functional, its overall look and feel could benefit from a more modern, updated aesthetic.

Summary: Overall, we enjoy using Absorb and find the customer support to be unparalleled to other platforms. We appreciate the attention to the new features being rolled out and are looking forward to implementing them into our company.

Positive: There are many pros to using Absorb such as the consistent and reliable customer support, ease of use in the platform, depth of features, and the ability to customize the platform.

Negative: We are a global franchise system, so some features are not available or cannot be taken advantage of because of how we structured the backend. For instance, our franchise owners cannot enroll their staff in courses without allowing them to bypass other permissions we have set up. We are partnering with our customer support rep to find a solution, but it is a pain point right now.

Summary: I'm very happy in my experience as an LMS Admin for my company. Their Client Success Manager is always happy to help and will answer any questions you

Positive: Its a very easy product to intergrade for your company's needs. They have a great FAQ/Help section on their website that will answer most of your questions. If you can't find the answer there, then they have a fantastic Client Success Manager.

Negative: Better mobile integration would be incredible. Other than that, I am very happy with this LMS

Summary: This has been great experience to be using Absorb. The support has been very helpful especially when we were setting up for new enrolments and courses. They have made sure to follow up and helped us when needed.

Positive: Customer support has been amazing. Very informative and helpful.

Additionally, being able to use some of the create template for the courses also help!

Negative: The rules for the setting was little tricky to set up. However, once we got the knowledge it has become much easier!

Summary: The Absorb LMS has saved our hospital hours and hours of work that we used to spend assigning, tracking, and reporting on annual compliance requirements, which is the primary use of our LMS. But it also allows departmental admins to manage their staff and courses and provide professional growth opportunities. Reporting options are deep, and can be customized by the user. Works great with SCORM, AICC, Tin Can, or other delivery options like video, PDFs, etc. Also provides task tracking, observation checklists, uploads, an external learning entry. Absorb continually rolls out great new features, has an excellent customer service team, and improves every year.

Positive: - Deep configuration options for courses, enrollment rules, certification tracking, and reporting
- Snazzy layout and design
- Awesome user notifications, badges, competency tracking
- EXCELLENT customer service
- A great set of optional add-ons and vendor courseware
- Actually pretty fun to use

Negative: - Lack of easy "push" reporting options to managers
- ILT/session enrollments can confuse some users
- Learning curve for admins
- Built-in assessment builder is a tad under-developed

Summary: Absorb is a user-friendly, robust learning management system that allows our organization to provide in-depth learning opportunities to users across multiple site locations.

Positive: The ease of use for both administrators and end-users is the biggest benefit of the Absorb LMS. The service provided by Absorb is unparalleled. The speed in which Absorb responds to incidents and their follow-up is stellar. Our partnership with our client success manager helps to keep us up-to-date with updates/changes/maintenance. Finally, the platform is reliable and allows us to deliver content across various geographic locations in a hospital environment that operates 24/7.

Negative: To be honest, I am hard pressed to find any aspect of Absorb (the product or service) that I dislike. The only possible thing I could come up with is perhaps some of the generic updates that come out from the company that don't apply to the services/features we have, but honestly, it is nice to see what Absorb is working on, should we ever have a future need to add those features onto our existing contract.

Summary: Honestly, I can't say enough good things about this platform. The platform allows us to run multiple different ways of learning to best help our participants. The support from the Absorb team is just amazing! Our platform wouldn't be as good as it is now without their help!

Positive: Honestly, I can't say enough good things about this platform. The platform allows us to run multiple different ways of learning to best help our participants. The support from the Absorb team is just amazing! Our platform wouldn't be as good as it is now without their help!

Negative: There are a few things that I would want fixed but they are minor. Like different views/information in the reporting area. BUT on the plus side the feedback I give I know is always taken into consideration and hopefully will be fixed in the future!